From the moment we entered the store until we left we were treat with respectful and friendly service. The level of expertise and genuine desire to provide what we needed was amazing and gave us an... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement3 The Parade, CT1 2JL Canterbury, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We were seen by Joe who I believe is the store manager. Throughout our time there we found Joe to be very professional and informative and very knowledgeable. We were given multiple options for our ne... Voir plus
L'entreprise a répondu
I had a fantastic experience at the Vodafone Canterbury store recently. I was served by Tom, who was incredibly helpful and knowledgeable, making the whole process of upgrading my phone completely sea... Voir plus
L'entreprise a répondu
I visited this Vodafone store recently and had a fantastic experience. The staff member Riya, who served me was polite, patient, and made sure all my questions were answered before I left. Excellent c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Canterbury
Écrit par l'entreprise
Coordonnées de contact
3 The Parade, CT1 2JL, Canterbury, Royaume-Uni
4,8
Excellent
265 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
The staff
The staff, especially George, went above and beyond to satisfy my requirements and were extremely patient. Thank you!
17 février 2026
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Kyrenia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
very helpful, patient and polite
Riya was very helpful, patient and polite when answering my questions (I had many) the experience I had in-store was relaxed and informative
15 février 2026
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Lauren,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing support from staff member Tom
Tom your staff member was amazing in helping me sort out both phone and phone contract issues, going above and beyond to get us the best deals as a family and helping with tricky transfer of phone issues! He was incredibly helpful, kind and informative. Many thanks indeed Tom!
8 février 2026
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Jane,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Joe @ Canterbury Vodafone was very…
Joe @ Canterbury Vodafone was very helpful, even though over the phone customer service was diabolical. He sorted out my issue with no problems at all.
4 février 2026
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Richard
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing service,
Amazing service,
I don’t even know where to start. The store manager Joe was so incredibly helpful when I was looking to upgrade my phone. He sat with me for an hour and talking me through all the deals I can get. As well as Ed being so helpful as well. Joe was so easy to talk to and was super friendly and so easy to have a laugh with which made the experience 10x better. Thank you for putting up with me being incredibly difficult.
5 février 2026
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Ellie,
Thanks for the lovely review and fantastic support for Joe and Ed.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
We met one of Vodafone’s finest.
My husband and I dropped into the Canterbury Vodafone shop as I had a problem with some sound issues on my phone.
We had bought the phone a couple of years ago from that very shop.
We were served by a very knowledgeable, polite and friendly Staff member called George.
After he had successfully fixed my phone, My husband, who also had bought his phone and contract at the same store asked about an upgrade. George talked him through exactly what he would require from a phone and looked at his history online and found that he didn’t use much of the Internet, so he found the perfect phone for my husband and we were more than happy. Vodafone its self is lucky to have staff members like George, and I hope he gets some sort of recognition.
We are very happy Vodafone customers.
28 janvier 2026
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Belinda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service – special thanks to Joe (Vodafone Canterbury)
Excellent service – special thanks to Joe (Vodafone Canterbury)
I had a really lovely experience at the Vodafone store in Canterbury and I want to give special credit to Joe, the store manager.
From the moment I walked in, Joe was friendly, patient, and genuinely helpful. He took the time to explain everything clearly, answered all my questions, and made the whole process feel easy and stress-free. You can tell straight away when someone enjoys helping people — and Joe truly does.
I was so impressed by his professionalism and warm attitude that I even tried to look him up on social media afterwards, just to leave a positive comment — but I couldn’t find him anywhere. So I’m writing this review instead, because great service deserves to be mentioned.
Thank you, Joe, for making my visit such a pleasant one. Vodafone Canterbury is lucky to have you. Highly recommended!
30 janvier 2026
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Constantin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Tom was very helpful and provided great…
Tom was very helpful and provided great service :)
30 janvier 2026
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Amy,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service from Tom today
Excellent service from Tom today. He was friendly, informative, very professional and did us a great deal. Thank you so much
30 janvier 2026
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Matt,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful assistance from Joe who…
Very helpful assistance from Joe who attended to our enquiry. He was extremely helpful very pleasant, as we are in our 80’s he was extremely caring ,polite and respectful. In our opinion Joe is a very capable and extremely qualified member of your team.
24 janvier 2026
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Anthony,
Thanks for the lovely review and fantastic support for Joe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Riya was an outstanding advisor
Riya was an outstanding advisor. Supported my upgrade, in a warm, confident and supportive manner. Very friendly and took time to explain to ensure understanding and drive customer engagement and satisfaction. Great job Riya Thank you.
10 janvier 2026
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Sophie and Joe were very helpful
Sophie and Joe were very helpful, managed to sort out the problem with my Sony phone. Messages hadn't been working properly for a few weeks so with their patience and experience they sorted it.
Great customer service at Canterbury Vodafone. A+
5 janvier 2026
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Mark,
Thanks for the lovely review and fantastic support for Sophie and Joe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Oh my days!
Oh my days! After a terrible experience with another phone provider I offloaded my issue to Tom who was fantastic and actually listened to what I was asking and provided the exact phone and contract I was looking for with the best customer service experience I have evwr had! Couldn’t recommend Tom high enough so kind and caring, based on his service alone I would want to stay with Vodafone forever. Thank you Tom
30 décembre 2025
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Sadie,
Thanks for the lovely review and fantastic support for Tom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Joe's the best
Walked in to as my partner wanted to upgrade her phone, Joe the manager was very informative, found us the best deal and got the phone ordered. Very happy with the service in store!
20 décembre 2025
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Zac,
Thanks for the lovely review and fantastic support for Joe.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I found the canterbury staff helpful…
I found the canterbury staff helpful and informative. Offering clear advice and solving initial new mobile plan issues.
28 décembre 2025
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgrade 🙂
I came in with my wife to upgrade my phone and was we were warmly welcomed by a lovely young lady called Riya, she was so friendly and patiently guided us through all of our options, Her colleague Joe assisted (he has helped us out before, really helpful) and between them they got us an amazing deal with our broadband and managed to get my wife a new I Phone and still save money each month 10 out of 10
22 décembre 2025
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Edward,
Thanks for the lovely review and fantastic support for Riya and Joe.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service!
Joseph was incredibly helpful when I came into the store today! He made me feel very welcome and that he was more than happy to help despite the shop being very busy! He took his time to explain how it all worked and made sure I understood what was being explained, couldn’t have asked for a better experience!
13 décembre 2025
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Codie,
Thanks for the lovely review and fantastic support for Joseph.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer care and attention…
Excellent customer care and attention listen to my question and more importantly, resolving it
10 décembre 2025
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey there,
Thank you for the wonderful review and your fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Unreliable landl8ne
For the third time our landline service is unavailable. It wouldn’t be so bad but my wife has stage 4 cancer and is waiting for a call from the hospital concerning a new form of chemotherapy. Restoring the broadband always takes a lot of effort and stress to resolve, mainly because most of the staff lack sufficient expertise.
1 décembre 2025
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Keith,
I’m really sorry to hear that your landline service has been unavailable again, especially at such a critical time for your family. I completely understand how stressful and upsetting this must be, given that your wife is waiting for an important call from the hospital.
I appreciate you sharing this with us, and I want to assure you that we take situations like this very seriously. Please reach out to our Landline and Broadband team as soon as possible by calling 0333 304 0191 or via LiveChat here: vodafone.uk/2LCJiTm so they can prioritize getting this resolved for you.
If you’ve already spoken to the team and haven’t received the resolution you need, you can raise this as an official complaint by contacting my team directly on Facebook at vodafone.uk/2Fpnah2
Thank you for bringing this to our attention, and please let us know if there’s anything else we can do to support you during this time.
Thanks,
Vodafone Social Media Team
Great service
Very knowledgeable salespeople who did the best to find me the best deal. Great experience from Tom and Sharna.
1 décembre 2025
Avis spontané
Réponse de Vodafone UK - Canterbury
Hey Neil,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.