It was a really helpful experience to be able to come in store be assisted with a knowledgeable member of staff to assist and get a great deal. Great service!
L'entreprise a répondu
Établissement
Changer d'établissementUnit 28 Corporation Street, NN17 1NJ Corby, GB
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Lisez les avis des autres
My experience at Corby vodafone store was exceptional! Muni took his time to discuss with me my account and recommended plan that worked for me and saved me money. He answered any questions I asked. I... Voir plus
L'entreprise a répondu
I would like to thank Ionuț from vodafone.co.uk. in Corby for his professionalism and help. He noticed and helped me block 3 suspicious payments that were about to be added to my Vodafone bill follow... Voir plus
L'entreprise a répondu
Excellent service. Lots of options provided. Managed to sell us new broadband too, but can't complain if it saves us money! Would highly recommend.
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Corby
Écrit par l'entreprise
Coordonnées de contact
Unit 28 Corporation Street, NN17 1NJ, Corby, Royaume-Uni
4,9
Excellent
281 avis
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,Formal Complaint Regarding Unprofessional and Disrespectful Treatment at Vodafone Store
Dear Vodafone Customer Relations Team,
I would like to submit a formal complaint regarding the unacceptable treatment I received at one of your stores today.
I visited the store intending to take out a mobile contract that included unlimited data. At the beginning, the staff member was cooperative and informed me that a suitable plan was available for £14 per month. He then proceeded to collect extensive personal information, including my bank details, address history, and other personal data as part of the application process.
After completing this process, I was informed that my application could not proceed because I do not currently hold a passport or UK driving licence.
I explained that I have lawful immigration status in the United Kingdom and that my identity and status are fully documented through my UK eVisa and official Home Office records. However, rather than offering an alternative verification method or explaining the policy respectfully, the staff member became dismissive and stated that the company would not proceed.
What was most concerning was his attitude and behaviour. He spoke to me in a rude and dismissive manner and told me to leave the desk because he had another customer waiting, despite the fact that I was still trying to understand the situation. This was humiliating and highly disrespectful, particularly as it occurred in front of other customers.
I believe every customer deserves to be treated with dignity and professionalism, regardless of whether an application is approved or declined.
I would like Vodafone to:
1. Investigate this incident.
2. Review the conduct of the staff involved.
3. Confirm whether a UK eVisa can be used as proof of identity for contract applications.
4. Provide a written response explaining what action will be taken.
I am extremely disappointed by this experience and hope Vodafone will take this complaint seriously.
Yours faithfully
Ahmed Alsaqaa
19 mai 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hi Ahmed,
I am genuinely very sorry to hear about your experience in one of our stores. This is absolutely not the behavior we expect from our agents, and we certainly do not want our customers to be left feeling this way.
We need to get this fully investigated and fed back to the store manager. Your complaint also needs to be officially raised.
As we have no account access on this platform, please come and speak to us on social media at vodafone.uk/2Fpnah2 so we can get this sorted for you.
Thanks,
Vodafone Social Media Team
Muni is the best sales representative i…
Muni is the best sales representative i have seen in my whole life. He explained to me what's on offer and I changed my broadband to Vodafone today.
16 mai 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey Getrude,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Corby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Corby
Hey Asimta,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
great help in store lovely from ionut
14 mai 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ionut was fantastic in the corby store
Ionut was fantastic in the corby store, I habe multiple lines on my contract and he took time and had great patience and customer service skills to make sure I was getting the best deal for me to cover everything I wanted. It was an overall lovely experience due to his helpful friendly manor. He is a credit to the store for sure!
25 avril 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hi Julie, thank you so much for your wonderful review and the amazing support you’ve shown for Ionut, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
had a great experience with Vodafone UK…
had a great experience with Vodafone UK – Corby. The service was smooth and everything was handled professionally from start to finish. A special thank you to Muni, who was extremely helpful, patient, and friendly. They took the time to explain everything clearly and made sure I was fully satisfied. Excellent customer service – highly recommended!
18 avril 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey Domnica,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Muni was brilliant
Muni was brilliant, really efficient and helpful. Definitely recommend!!
13 avril 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Marvelous experience
Marvelous experience. 10/10. So happy with the service from Ada. Great desls, decided to move another number to Vodafone thanks to her
12 avril 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey Dariusz,
Thanks for the lovely review and fantastic support for Ada.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I havw upgraded my Samsung with ionut…
I havw upgraded my Samsung with ionut great service
11 avril 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey Andreea,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpt in store to uograde my ddvice…
Helpt in store to uograde my ddvice with Ionut
11 avril 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Exellent service from Ada
11 avril 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey Tomasz,
Thanks for the lovely review and fantastic support for Ada.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
ADA HEPED ME TO SORT THE DATA ISSUE IN…
ADA HEPED ME TO SORT THE DATA ISSUE IN STORE
8 avril 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Corby
Hey Seyfaa,
Thanks for the lovely review and fantastic support for Ionit.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Transfer my number in store with Ionut
Transfer my number in store with Ionut
8 avril 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey Japins,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Corby
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Ionut it’s very helpful
Ionut it’s very helpful, professional and very nice, he helped me a lot with everything!
27 mars 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey Darius,
Thanks for the lovely review and fantastic support for Ionut.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgrade my device with Ionut great…
Upgrade my device with Ionut great service.
26 mars 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Muni helped me to reduce my…
Muni helped me to reduce my Homebroadband bill and SIM plan, thank you. Great service
19 mars 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey Zeljko,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great help from ionut
19 mars 2026
Avis spontané
Réponse de Vodafone UK - Corby
Hey Lilica,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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