The staff at the Durham branch are exceptional. Aisha helped me with picking out the best mobile broadband for my needs. She was incredibly friendly and approachable. Thanks Aisha!
L'entreprise a répondu
Établissement
Changer d'établissement33 Silver Street, DH1 3RD Durham, GB
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Lisez les avis des autres
Macauley and Keith went above and beyond to support me when discussing my options . I was given a fantastic discount and they were so helpful in actually helping me set up The new phone. Really. he... Voir plus
L'entreprise a répondu
Helpful and Patient Staff I just spent an hour and a half with Ryan in the Durham branch of Vodafone and 3. He managed to sort out my accounts with 3 and looked carefully into the right contracts for... Voir plus
L'entreprise a répondu
Mcauley at Durham Vodafone was super helpful with my contract today. One of the most genuine people I’ve met. I overheard him speaking to another customer whilst I was having a look around and I was v... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Durham
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
33 Silver Street, DH1 3RD, Durham, Royaume-Uni
4,7
Excellent
150 avis
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Twin Visit
I called in to the Durham branch to find out if I could upgrade my phone. Macauley was very knowledgeable and extremely efficient. He not only had my phone to sort but my sisters as well. We both arrived in force but he took it in his stride. Honestly, we tested him without realising as we gave him the wrong information about our phones on numerous occasions but it didn’t phase him. He was so relatable and personable. We walked away knowing we had the best deal for the service we wanted. Vodafone need a Macauley in every store. Sally stepped in too and was really helpful with our discounts. She too was really professional and made the entire experience a pleasure rather than a chore.
I won’t hesitate to seek out help if needed following today’s visit.
24 avril 2026
Avis spontané
Réponse de Vodafone UK - Durham
Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Visited the store to check on my…
Visited the store to check on my current phone contract.Received an amazing service from Sally and MacCauley, who reviewed my twin sister and my existing contracts.We both left with new revised contracts that has improved the performance and saved us both money.We felt very well informed about all the available services.We didn’t feel rushed to make our decisions and both members of staff were incredibly friendly.We both had a very positive experience.Thank you so much.
24 avril 2026
Avis spontané
Réponse de Vodafone UK - Durham
Hey Stephanie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I have two lines of Vodafone
I have two lines of Vodafone, an esim for my wife and a sim card my cell phone, approximately 4 or 5 weeks ago we have communication problems, slow internet and the worst not being able to call or receive calls, the same with text messages, I went to the Vodafone office in Durham city and they asked me to wait 4 days for a technical problem that they were solving, another 10 days have passed I came back and the person who attended me told me that he also has the same problem and can not do Nothing to solve the problem, tells me to claim through the Vodafone website something that I cannot do if my connection is unstable, and chat with a robot does not help at all.
15 mars 2026
Avis spontané
Réponse de Vodafone UK - Durham
Hey Jorge,
We’re really sorry to hear about the experience you’ve had, and we understand how frustrating it must be to deal with ongoing call, text, and data issues especially when it’s affecting both lines on your account.
We apologise that the problem hasn’t been resolved within the timeframe you were initially advised, and that your follow‑up visit to the Durham store didn’t provide the support you expected. That’s certainly not the level of service we aim to deliver. We also understand how difficult it can be to seek help online when your connection is unstable, and we’re sorry that this made things even more challenging.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Aisha was really kind and helpful at…
Aisha was really kind and helpful at the Durham branch
8 avril 2026
Avis spontané
Réponse de Vodafone UK - Durham
Hey Katie,
Thanks for the lovely review and fantastic support for Aisha.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Durham
Hey Dave,
Thanks for the lovely review and fantastic support for staff.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly efficient &effective
Served by Aisha. Friendly,efficient and effective
28 mars 2026
Avis spontané
Réponse de Vodafone UK - Durham
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The staff were all extremely helpful…
The staff were all extremely helpful and patient, explaining what needed to be done and doing it efficiently.
27 mars 2026
Avis spontané
Réponse de Vodafone UK - Durham
Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by Sally and Rebecca
Served by Sally and Rebecca, excellent service provided and highly recommend. Thanks Vodafone!
3 mars 2026
Avis spontané
Réponse de Vodafone UK - Durham
Hey Janice,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I visit Vodafone Durham regularly and…
I visit Vodafone Durham regularly and the girls there never fail to help me, whether its a small issue or a massive thing, they always try and get it sorted there and then. When they can’t, they keep me updated and eventually the issue gets resolved! Amazing service each and every time!
18 février 2026
Avis spontané
Réponse de Vodafone UK - Durham
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sally was fabulous
Sally was fabulous, so kind and clear, if I could give a 100/10 I would.
14 janvier 2026
Avis spontané
Réponse de Vodafone UK - Durham
Hey Elizabeth,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Good phones
Rebecca, Sally and Gina served me and my partner today. All were so lovely and chatty, they are overdue a raise!
17 janvier 2026
Avis spontané
Réponse de Vodafone UK - Durham
Hey there,
Thanks for the lovely review and fantastic support for Rebecca, Sally and Gina.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fab service
Very glad I was served by Sally today. She was amazing! I’m really pleased with my new purchase.
17 janvier 2026
Avis spontané
Réponse de Vodafone UK - Durham
Hey Nat,
Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Durham
Hey Ravan,
Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sally was very helpful and informative
Sally was very helpful and informative
Very friendly and supportive
3 décembre 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hey Janet,
Thanks for the lovely review and fantastic support for Sally.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super helpful
Super helpful! Rebecca has been so lovely, provided really helpful advice and helped me sort everything I needed.
14 novembre 2025
Avis spontané
Réponse de Vodafone UK - Durham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
The lady was super nice and helpful!
The lady was super nice and helpful!! Great experience!
13 novembre 2025
Avis spontané
Réponse de Vodafone UK - Durham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Durham
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
The service was fantastic and…
The service was fantastic and excellent. Sally and the other teammates were tremendously precise at providing the customer service required. I will come back a 1000 times.
11 octobre 2025
Avis spontané
Réponse de Vodafone UK - Durham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Durham
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
My experience was amazing and smooth…
My experience was amazing and smooth thanks to Sally Gaboun.
4 octobre 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hey,
Thanks for the lovely review and fantastic support for Sally Gaboun.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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