Harry and his colleague were both super friendly, welcoming and helpful. They listened to what we needed and went out of their way to give us a memorable number for a new PAYG SIM, and clearly explain... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement19a High Street, CB7 4LQ Ely, GB
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Lisez les avis des autres
Thea was excellent - she seamlessly set my phone up for use in the UK with a new sim card with a minimum of fuss. Great service!
L'entreprise a répondu
We recently visited the Ely branch of Vodafone in order to review our account as it was out of contract . Thea was welcoming and discussed our options with us before sorting our new contracts. She ha... Voir plus
L'entreprise a répondu
The Vodafone store in Ely provides a lovely, friendly, non-intimidating experience where we always go for advice and to upgrade our mobile/broadband plans. Today we were served by Thea who was so very... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Ely
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
19a High Street, CB7 4LQ, Ely, Royaume-Uni
4,8
Excellent
123 avis
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Les gens ont aussi consulté
Thea was excellent
Thea was excellent - she seamlessly set my phone up for use in the UK with a new sim card with a minimum of fuss. Great service!
8 août 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey Gareth,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Sree was very helpful and we would give…
Sree was very helpful and we would give him 10/10 for his help
30 juillet 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey Lynne,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super helpful
Thea was super helpful, patient and understanding, made the process of upgrading really easy.
18 juillet 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey Beth,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience
Harry and his colleague were both super friendly, welcoming and helpful. They listened to what we needed and went out of their way to give us a memorable number for a new PAYG SIM, and clearly explained what was available in the £10 bundle and how to seek assistance. Thanks so much - also great to still have a bricks-and-mortar shop on Ely High Street.
18 juillet 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey Sharon,
Thanks for the lovely review and fantastic support for Harry and his colleague.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Customer service was informative very…
Customer service was informative very friendly, couldn't do enough to help, very thorough in advise was given came away a happy Customer Thea at Ely branch most helpful
11 juillet 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey Sharon,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thea was so friendly helpful and…
Thea was so friendly helpful and knowledgeable
Took me through all the steps with care and patience. She made clear the options
A very pleasant experience. So glad there are still high street options to have face to face human contact
6 juin 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey Jimmy,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I spoke to Harry today in the Ely…
I spoke to Harry today in the Ely store,he is great.he explained everything clearly before I signed up for broadband
29 avril 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey Pauline,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I was served by Thea
I was served by Thea. I had a complicated problem made easy by visiting the store. Excellent customer service! Highly recommend.
27 avril 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey Peter,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
We recently visited the Ely branch of…
We recently visited the Ely branch of Vodafone in order to review our account as it was out of contract . Thea was welcoming and discussed our options with us before sorting our new contracts. She had time to explain everything to us and helped us save some money over our previous tariffs which was brilliant during these economic periods.
First class service as always.
18 avril 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Ely - excellent customer service!
The Vodafone store in Ely provides a lovely, friendly, non-intimidating experience where we always go for advice and to upgrade our mobile/broadband plans. Today we were served by Thea who was so very helpful, personable and approachable. She reassured us that she would be able to sort out everything we needed with no problem at all which she did with great knowledge, calmness and efficiency. We also noticed another colleague in the store who was helping an elderly customer with the same great service, and also patience which is rare these days.
18 avril 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgrade
Thea was very helpful and saves me a lot of money. 100% would recommend
27 mars 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey Owen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Harry was great
Harry was great, Gave me loads of advice and got me set up with my new s25 ultra in no time!
17 février 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey Matt,
Thanks for the lovely review and fantastic support for Harry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had to visit Ely store
Had to visit Ely store in Cambridgeshire today and Thea was amazing and sorted my problem swiftly and professionally. Massive asset to Vodafone
14 février 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Rude staff
Staff member in the Ely store was extremely rude,not sure her name but she said she was store manager. Won't be returning or recommending anyone else does.
2 février 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey there,
Thank you for sharing your feedback, and I’m really sorry to hear about your experience in our Ely store. This isn’t the level of service we expect our customers to receive, and I completely understand how disappointing and frustrating this must have been.
I’d really like to look into this for you and address it with the store directly. If you’re comfortable, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Harry at the store in Ely
Harry at the store in Ely, Cambs was amazing. I could not find out why my apps had changed on my phone. I had tried everything. Harry sorted it out, no problem. I could not thank him enough. Great customer service.
30 janvier 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey Sandra,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thea is so lovely, very experienced
Thea is so lovely, always very friendly.
I have seen her twice now for my phone upgrades.
She is always smiling, so helpful & very knowledgeable & very chatty while waiting for the checks to be done.
She’s the best
Thank you so much Thea for making this a very easy process
22 janvier 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey Ian,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The person who I saw he was really nice…
The person who I saw he was really nice and he was helpful
21 janvier 2026
Avis spontané
Réponse de Vodafone UK - Ely
Hey Shakera,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in for some help about my bills…
Came in for some help about my bills and was hoping I could save some money. As I have multiple devices for my family, Thea was excellent and found these prices for all of my numbers shaving £30 off my total bill. She was a superstar, clearly very knowledgeable in her field. Absolutely recommend Vodafone-Ely and Thea for excellent customer service.
23 décembre 2025
Avis spontané
Réponse de Vodafone UK - Ely
Hey Shaun,
Thanks for the lovely review and fantastic support for Thea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent support with an upgrade…
I spent a considerable amount of time trading in my i phone 14 and upgrading it to an i phone 17, drawing up a new contract. This presented a challenge from my point of view, but with Harry’s excellent and very patient support this proved to be very straightforward,
24 novembre 2025
Avis spontané
Réponse de Vodafone UK - Ely
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thea was very helpful
Thea was professional, knowledgeable and helpful. She efficiently and politely explained new contract details and offer great value for money deals. Saved me some money and upgraded my device. Great service provided all round. Thank You
14 novembre 2025
Avis spontané
Réponse de Vodafone UK - Ely
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
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