Ab and Mo were well informed and enthusiastic. Abs offered me a better deal for my internet and sorted my new Samsung fold phone. Mo is calm and friendly coupled with Abs energetic personality. Make a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement397-399 Mare Street, E8 1HY LONDON, GB
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Lisez les avis des autres
Mo was very helpful, he helped me to transfer the data from my samsung to my new iPhone. Vodafone Hackney has very good customer service.
L'entreprise a répondu
I have been using Vodafone for 13 years. Normally I Use the store at Mare Street, Hackney. The reason being is that the accessibility and customer service suits me. There have been a couple o... Voir plus
L'entreprise a répondu
I’m an international student who needed to set up a UK number. Nikki helped me figure out the best plan for me so that I could keep my international number and pay as little as possible for my new pla... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Hackney
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
397-399 Mare Street, E8 1HY, LONDON, Royaume-Uni
4,8
Excellent
120 avis
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Thank you so much to the wonderful and…
Thank you so much to the wonderful and extremely helpful people at Vodafone. Ashley and Abs were extremely supportive and helpful. Excellent customer service and couldn’t recommend enough
8 septembre 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey there,
Thanks for the lovely review and fantastic support for Ashley and Abs.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Hackney
Hey Emily,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
They helped a lot with my device…
They helped a lot with my device collection. I choose the wrong plan and they helped change it.
Very good service .
2 septembre 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Best service
2 septembre 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hi Jolie, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
Mo was very helpful
Mo was very helpful, he helped me to transfer the data from my samsung to my new iPhone. Vodafone Hackney has very good customer service.
18 août 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Rosetta,
Thanks for the lovely review and fantastic support for Mo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
If I could give Vodafone BROADBAND…
If I could give Vodafone BROADBAND minus zero I would. They responded to my rant with:
"We're sorry to hear about your experience. We completely understand your frustration, particularly given the impact on your Telecare system and other essential services. While we're glad our advisor was helpful, we appreciate that this doesn't make up for your broadband not being activated as promised. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at or via Instagram."
So I contacted them via their Facebook page and again another useless and timewasting event because they DON'T deal with what I have gone through so why was that option given - pure incompetency.
After managing to "speak" to a human as opposed to their stupid Bot again I was given the now pointless crap about we're sorry blah blah blah and despite being told on the 7th (a day after activation didn't happen) that someone would call in 48 hours lo and behold NOBODY has called.
I gold the guy I'm cancelling only to be told cancelling can't be done as the connection hadn't been completed...told him to stuff the completion I'm cancelling. He then goes on to say that I should wait until Monday (today) or Tuesday for matters to be resolved...again told him told him they can stuff it cos I'm cancelling and going back to my previous providers Community Fibre.
The only reason I chose to not renew my contract with Community Fibre was because looking to save some money I opted to go with Vodafone as they were cheaper and even at their highest price over the two years it would still be cheaper than what I was paying for with Community Fibre - but as the saying goes pay cheap you get cheap.
The irony of it is that I have been with Vodafone Mobile for 8 years and never had any problem but that is now changing...paying for two SIMS, one is out of contract and I will be transferring that SIM to another mobile provider that I already use and when my other SIM contract comes to an end I shall also transfer that.
I thank God that I have unlimited data because I would surely have been stuck up Dawson's Creek and am having to have my grandson stay with me as my Telecare System is inoperable with no broadband access and am having to utilise my mobile data just to use my laptop.
I have never come across a supposed "leading broadband provider" who does not even send out a piggin engineer to install the ONT. Five days of no broadband connection and they expect me to wait for another two days - yeah right of course I will...pft
8 août 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey there,
I'm sorry to hear about your experience. Being left without broadband for several days is frustrating enough, but the impact on your Telecare system and daily life makes the situation even more concerning. Thank you for taking the time to share your feedback. We genuinely appreciate you bringing this to our attention, as it helps us identify where we need to improve.
This is certainly not the level of service we aim to provide, and I sincerely apologize for the inconvenience and frustration caused. To ensure your concerns are reviewed fully and the current status of your account is checked, please contact our Broadband Support Team on 0333 304 0191 or reach us via Live Chat here: http://vodafone.uk/2LCJiTm.
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Mohamed and Abs were so helpful
Mohamed and Abs were so helpful! Mohamed helped me renew my contract and secure a much better deal. I would definitely recommend coming in store!
5 août 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Lou,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mohamed was super helpful and friendly
Mohamed was super helpful and friendly. I managed to transfer my phone number and lower my plans. Great vibes all around. Would recommend.
1 août 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Catalina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Helpful and knowledgeable.
Went into the store and found both members of staff to be incredibly friendly, helpful and knowledgeable.
17 juillet 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Lottie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
stellar service
stellar service, super kind to the elderly and ESL people as well
16 juillet 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Brennen,
Thanks for the lovely review and fantastic support for Stellar.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ten ten experience !
Can not thank the gentlemen enough - friendly , efficient , fantastic service. It’s a pleasure visiting the store. Thank you so much guys !
2 juillet 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Lucia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Got 50% discount on SIMO
2 juillet 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Keneydar,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Everytime I come to this store I…
Everytime I come to this store I receive the highest quality service.
I’d like to thank Abs and Ashley from the mare street branch.
9 juin 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Ikhra,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Ashley was a very helpful person and…
Ashley was a very helpful person and very patiant with my query. He also helped solve the problem.
9 juin 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Olimpia,
Thanks for the lovely review and fantastic support for Ashley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
When I was in big trouble they took…
When I was in big trouble they took time to help me out.
9 juin 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Douglas,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Abs is very helpful highly recommended
7 juin 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Sercan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
umesh has been very polite
umesh has been very polite, calm and professional
4 juin 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Mehmet,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Umesh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mohamed’s customer service was…
Mohamed’s customer service was outstanding and he went above and beyond to solve all the problems I had
24 mai 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey,
This is what we love to hear! Thank you for your 5-star review.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
abs was super helpful and lovely
abs was super helpful and lovely! definitely recommend
11 mai 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Emme,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Very helpful
Very helpful. I moved back from overseas and they helped me re activate and get my old phone number back!
6 mai 2026
Avis spontané
Réponse de Vodafone UK - Hackney
Hey Tom,
Thanks for the lovely review and fantastic support for us.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2l
Thanks again,
Vodafone Social Media Team
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