Vodafone UK - Harrow St Anns Road Avis 

Excellent service - highly recommended! We have had real difficulties with accessing WiFi since we moved home. We are not the most technically savvy either so when we met Subi in Harrow, our hearts leaped for joy. She was so warm, friendly, patient, and efficient. She sorted out our access and the WiFi connection is much stronger than the one we had before. Thank you so much, Subi. We are so grateful for your support.

I went to the shop today looking for a new Wifi connection and the lovely gentlemen Abijith helped me get the right connection for the best price.
Very good customer service. I 100% recommend.

Subi guided me and given details I needed to make a choice.

Ioana was an excellent Sales Advisor very patient and professional. I appreciate the time spent with me answering all my questions and setting me up with my new contracts. Brilliant.

Saachika was good to me and offered exquisite service that was full of honesty, clarity, and accommodative. Best business lead to deal with.

Soo great at customer service. Thanks for patience for all the doubts we asked for and for giving great details for everything. Hope we gonna se you again.

Subi is so friendly and I was really satisfied with her service.

Subi was very good excellent 👌

Tamiah was really helpful gave me all the information I needed.

I have had an abhorrent time with Vodafone online customer services that I had to visit a store to fix my issue. Subi in the Harrow branch performed wonders within minutes.

I understand why Vodafone get a lot of negative comments, but if everyone just entered a store, there would be no problems.

I went to Kanchi for my phone setup query and she was patient and helped me and solved my query

Hi, vodafone team,
I want to give many thanks to Ioana.
She helped me with both my connections and gave me the best plans.
Appreciate the help.

I had a fantastic experience at the Vodafone store with Ioana. She was patient and informative, making sure I understood everything. I highly recommend her.

Went to Vodafone store and Kanchi was very helpful and was very patient. She was helpful throughout the process and made sure we understood everything. Would recommend other to go to her as she has a friendly nature.

Shanthos was very friendly and gave me a good deal and definitely would speak to him the next time i want to do a new contract

I had the pleasure of being assisted by Shahjan at Vodafone Harrow, and I cannot praise him enough. He was incredibly knowledgeable, patient, and caring throughout the entire process. Shahjan took the time to answer all my questions thoroughly, ensuring I felt confident and informed.

His professionalism and genuine willingness to help truly stood out—he is a fantastic ambassador for Vodafone. If you’re looking for exceptional customer service, Shahjan is the person to see at the Harrow branch. Thank you for making my experience seamless and enjoyable!

I visited your Harrow store on December 11, 2024, to port my number from another network and take advantage of an online offer that I found. I was assisted by Store Manager Hafsa, and the situation has since been plagued by mistakes, delays, and poor communication.

Chronology of Events:
1. Initial Porting Error & Promise of £75 Offer:
On December 11, 2024, I went to the Harrow Vodafone store to port my number and purchase a broadband package. While attempting the porting process, Store Manager Hafsa made an error with the phone numbers. She assured me that the issue would be resolved within 24-48 hours and also confirmed that I would receive a £75 offer on my account.
2. Service Disruption:
Despite this promise, after 3 days, the issue persisted. I contacted Hafsa again, and she informed me that it would take another 48 hours to resolve. During this time, my temporary Vodafone SIM stopped working as of December 12, and I was left without service. I continued using my old SIM for two more days, but it, too, was deactivated, leaving me without network or internet access for over 48 hours.
3. Further Delays & Inadequate Solutions:
I returned to the Vodafone store, where I was provided with another temporary SIM, with added minutes and 15GB of data and its finished within some days and I recharged my self .However, the problem remained unresolved, and I was repeatedly told by customer service to wait another 48 hours for activation.
4. Unclear Communication & Rude Behavior:
I requested a callback from a manager, and a representative claimed to be a manager, promising a resolution in another 24-48 hours. Unfortunately, nothing happened. I called customer service again, and this time, I was transferred to the technical department, where I was subjected to rude behavior and a repetitive response to “wait another 48 hours.”
5. Transfer Confirmation from Previous Provider & PAC Code Issues:
After speaking with my previous network provider, I was informed that the porting process had already been completed. I then requested either my Vodafone SIM to be activated or for a PAC code to be issued. However, Vodafone customer care informed me that they were unable to issue a PAC code due to unspecified reasons.
6. Incorrect Information Regarding £75 Offer:
On December 24, 2024, I spoke with Hafsa again, and during this call, she informed me that the £75 offer I was promised was not applicable to me and was only for existing customers. This contradicts the email confirmation I received on December 11, which clearly outlined the offer. I find this inconsistency and lack of accountability deeply frustrating.

Current Status:

As of December 26, 2024, my original phone number (which I have been using for the past four years) is still not activated, and I am unable to use my Vodafone account or services. This ongoing issue has caused severe disruption to my personal and professional life, including affecting my work, communication with family and friends, and overall connectivity.

Resolution ASAP ,I will escalate the issue to Ofcom and other relevant authorities.

THE GREAT MARTYNA- HELPED ME IMMENSELY WHEN I HAD MY MOBILE PHONE STOLEN.SHE WAS EXTREMELY EMPATHIC AND KIND AND ASSISTED ME GREATLY-well done to Martyna