Sasha the store manager, along with her team were excellent! She remembered me from the time I came in before, having issues with my phone and the battery life! She explained all my options, spok... Voir plus
L'entreprise a répondu
52 High Street, NG10 1LN Long Eaton, GB
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Sasha the store manager, along with her team were excellent! She remembered me from the time I came in before, having issues with my phone and the battery life! She explained all my options, spok... Voir plus
L'entreprise a répondu
Mo was very kind and helpful. The customer service was amazing. They were very friendly and made the process very easy helping me understand everything.
L'entreprise a répondu
We were so happy with today’s service … Jay helped us sort out what we needed & got us the best deal that suited us. Thank you so much we really had a good visit & the staff were fab thank you 😊
L'entreprise a répondu
I had an issue with my home internet, so I came into Vodafone for help. Jay was absolutely fantastic. He explained everything clearly and made the whole process really easy. I switched my home broadba... Voir plus
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Écrit par l'entreprise
52 High Street, NG10 1LN, Long Eaton, Royaume-Uni
Demande des avis aux clients
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Superr kool jackson...thank you very much..rk

Réponse de Vodafone UK - Long Eaton
As always very helpful and knowledgeable, he explained everything, always a good experience.

Réponse de Vodafone UK - Long Eaton
Very good service thank you Jay for your help and advice.

Réponse de Vodafone UK - Long Eaton
I recently visited the Vodafone store in Long Eaton after struggling to upgrade my contract online, and I’m so glad I did. From the moment I walked in, Sasha was incredibly welcoming and approachable. She immediately listened to the issues I’d been facing online and took the time to fully understand what I needed from my new plan.
What stood out most was Sasha’s patience and professionalism. She explained all the available options clearly, making sure I knew exactly what I was getting with my upgrade, without any pressure or confusion. She handled everything quickly and efficiently, but never rushed me – it felt like she genuinely wanted me to leave with the best deal for my needs.
Her customer service skills are outstanding: friendly, knowledgeable, and very solution-focused. It completely took the stress out of what had been a frustrating process online.
I also had the pleasure of chatting with Jay while I was there. He was equally friendly and easy to talk to, adding to the relaxed and positive atmosphere in the store. Between them, they made the whole experience feel smooth and enjoyable, which isn’t always the case with phone contracts!
Overall, Sasha went above and beyond to make the upgrade process simple and stress-free, and Jay’s approachable manner really added to the experience. I left the store extremely happy with my new contract and very impressed with the customer service.
Highly recommend the Vodafone Long Eaton team – especially Sasha and Jay – for anyone looking for clear advice, great service, and genuine support.

Réponse de Vodafone UK - Long Eaton
Always enjoy coming in Long Eaton Vodafone..Fhalak always helps me and understands what I want from my iPhones…a brilliant shop.Thankyou

Réponse de Vodafone UK - Long Eaton
Briliant service
New contract sorted out very quickly very friendly chap
Also sorted my phone out and helped me get my cover screen as it should be very happy

Réponse de Vodafone UK - Long Eaton
They were very helpful and a good friendly service was given

Réponse de Vodafone UK - Long Eaton

Réponse de Vodafone UK - Long Eaton
Went in with a problem and Fhalak was very patient and took his time to solve the issue I had. Really helpful and will visit again for sure.

Réponse de Vodafone UK - Long Eaton

Réponse de Vodafone UK - Long Eaton

Réponse de Vodafone UK - Long Eaton
Amazing experience with jay very helpful so grateful

Réponse de Vodafone UK - Long Eaton
I recently went in to get a new phone and the team have been really helpful! They've helped me to transfer all my stuff across which I was very happy with! Thank you team!😀

Réponse de Vodafone UK - Long Eaton
Came in my phone was playing up. All sorted and guys were very helpful in store

Réponse de Vodafone UK - Long Eaton
Sorted out my Mrs and mine phone really well. Thanks boys

Réponse de Vodafone UK - Long Eaton
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