Danish & rumail were super helpful worked hard to get us the best deal and had amazing customer service. So much so my partner was convinced to switch to Vodafone aswell !
Établissement
Changer d'établissementUnit L30 , Trafford Centre, M17 8BL Manchester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Rumail was great in explaining everything, making sure we had the package that suited us and not just selling the most expensive package. He made sure we understood what was happening and that we were... Voir plus
L'entreprise a répondu
Rumail kindly helped me with a problem I was having with my phone. Everything was explained to me in a professional and confident manner. I have now updated my phone. Excellent customer service.
L'entreprise a répondu
Got my 2 new phones sorted with Sean. He had great customer service and overall was a lovely lad, ill be looking into the tablet you recommended!
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Manchester Trafford
Écrit par l'entreprise
Coordonnées de contact
Unit L30 , Trafford Centre, M17 8BL, Manchester, Royaume-Uni
4,8
Excellent
587 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Phone upgrade
Had an issue with upgrading via the app. Visited Sarah at the Trafford centre who sorted out the upgrade straight away.
14 juillet 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey there,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Sarah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Talitha was super helpful
Talitha was super helpful! The system was down when I came in but she contacted me as soon as it was up and running and found me a great deal. She was so friendly throughout the whole consultation.
14 juillet 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hi Katie, thank you so much for your wonderful review and the amazing support you’ve shown for Josh, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Went in last week and it was very busy…
Went in last week and it was very busy so had a little wait but was kept engaged with wait times . The manager alex was great. Got me a sim and gave great service. Will be back
15 juin 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey John,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
They can never do anything helpful in…
They can never do anything helpful in store. All they do is sell things to you then can’t do anything useful. Now I have to waste time phoning in and no doubt getting done stupid, annoying bot!
26 mai 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey,
It's disappointing to hear that you're unhappy with the customer service provided. If there is anything in particular that you need help with, or would like us to look into for you, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very disappointed with the Vodafone Fix…
Very disappointed with the Vodafone Fix & Go repair service. I booked an appointment for a phone battery replacement, and after collecting my device I noticed that the bottom screws were completely missing. Returning a customer’s phone in this condition is extremely careless and unprofessional.
This not only affects the quality and appearance of the device, but could also compromise the phone’s water and dust resistance. After paying for a professional repair service, I expected much better attention to detail.
I hope Vodafone takes this issue seriously and improves their quality checks before returning devices to customers.
24 mai 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey Midhun,
Thank you for taking the time to let us know about your Fix & Go experience. I am genuinely very sorry to hear about the condition your phone was returned to you in. This is certainly not what should be happening.
We absolutely want to look into this further so we can make sure our customers are only having the best possible experiences with the service.
So we can gather some more information from you, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I strongly warn people not to join…
I strongly warn people not to join Vodafone. I canceled my contract due to their consistently poor network service, and despite this, they still charged me the full amount for cancellation. Please be careful and avoid them."
20 mai 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey Ibrahim,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm. If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Muhammad very very attentive solved a…
Muhammad very very attentive solved a problem for me that Vodafone call centre couldn’t solve for 8 months thank you
20 mai 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey Paul,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Kian was lovely and very helpful, gave very professional service while getting a new phone.
4 mai 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I had an issue with my phone when…
I had an issue with my phone when taking pics there was a green filter so i bookes in with fix n go and left mt phone with them for an hour. When i received the phone back i still had the same issue so i asked the staff if he could have a proper look onto why i am still having the issue after changing the lens. I left my phone for a day and came to pick it up the following day. Whilst trying to take pics my phone kept switching off. Bare in mind i didnt have this issue before hand. I did receive a refund as they couldnt fix it however my phone has been messed around with. I took the phone to another shop and was advised my mother board was gone. So vodafone have messed my phone up and caused me £200 expense due to damaging my phone. Wouldnt recommend
16 avril 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hello Ameera,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - http://vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Came into store a few weeks ago to seek…
Came into store a few weeks ago to seek help about my phone at the Trafford branch and was barely even acknowledged and shrugged off. I had to go to the city centre branch who were amazing but such disappointing service
2 avril 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey Nicole,
I’m really sorry to hear about the experience you had at our Trafford store — that’s certainly not the level of service we’d want anyone to receive, and I completely understand how disappointing that must have felt.
While we’re pleased to hear that the team at the city centre branch were able to help and provided a positive experience, it’s concerning to hear that you felt dismissed when you visited Trafford. Every customer should feel welcomed, acknowledged, and supported when they come into one of our stores, and I’m sorry that wasn’t the case on this occasion.
If you’d like this feedback to be looked into further or raised as a formal complaint, my team would be more than happy to assist. Please feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2, and we’ll make sure this is passed on to the appropriate team.
Thanks for bringing this to our attention,
Vodafone Social Media Team
Great Customer service
Went to Trafford Centre at Manchester Sunday 29 March @ Pm as husband as lost his phone. Lovely girl called Aya helped us get sorted with me phone etc really great customer service and polite friendly and professional.
29 mars 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey Martin,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What lovely positive staff … so helpful…
What lovely positive staff … so helpful and knowledgeable
25 mars 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey Helen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super helpful
Ammaar Bapu was helpful and friendly and really accommodating in terms of a compex business account problem.
23 mars 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hi Jaki,
Thank you so much for your wonderful review and the amazing support you’ve shown for Ammaar Bapu—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Kian treated us amazing and it’s five…
Kian treated us amazing and it’s five star service and first time we ever got treated amazing like this and has the best attitude to us and treated us amazing god bless him
28 février 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey Rafika,
Thanks for the lovely review and fantastic support for Kian.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Joe has been extremely helpful and gave…
Joe has been extremely helpful and gave me a better deal then any of the competitors, no brainer really
26 février 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey Joseph,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kian in Fix & Go was really helpful and…
Kian in Fix & Go was really helpful and prompt!
22 février 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey Diana,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
kian was by far the most professional…
kian was by far the most professional and knowledgeable young man we have ever
had the pleasure to renew my contract with.
your company is so very lucky to have this young man as an ambassador for Vodafone.
21 février 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey Paul,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I have visited here and Sarah has…
I have visited Vodafone Trafford and Sarah has helped us a lot and was very kind and humble.all other staff was really helpful.
16 février 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Seriously folks, avoid Vodafone.
Seriously folks, avoid Vodafone UK. I have been with them since the late 1980's and have had the odd glitch with the service over the years. However on Saturday morning my iPhone decided that it wouldn't receive a mobile signal. So no access to the internet, calls or texts. I went to the Trafford centre Vodafone store on Sunday morning and after a bit of faffing about I was provided with a new sim as I was told the old one had, for what ever reason, become corrupted. I was told that it usually takes from one hour to a maximum of 24 hours for the sim to go online. We are now on Monday evening (09/02/2026) and I still cant access mobile data, texts and calls. If this happens to you you cant access your account details from the Vodafone app or online as it requires you to accept a text for security purposes. I've done the lot, followed all the advice online, been on to the completely useless Tobi web assistant and then have spoken to an online customer service agent who then tells me it can sometimes be longer than 24 hours for the sim to go live. They assured me that it was being pushed through as a priority. 🤣 and I'm still here at 22.43 hrs on Monday 09/02/2026 with no access to mobile data. So the next step is to completely ditch Vodafone ( I was going to spend around £1100.00 on a new iPhone) and do my very best to speak to as many people as I can and let them know what a completely rubbish outfit they have turned into. The vengeance side of all this will be the ending of a commercial contract to the value of around £12000.00 per annum to Vodafone. That should smart a bit. 😉
1 février 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey Craig,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Very very helpful
On entering the store we started talking to a lovely guy, he introduced himself as AJ, we sat down with him and my self and my partner both wanted to update our sim only contracts, AJ found us both a fabulous deal each, much better than what we both had.
He went above and beyond and was so knowledgeable he must be a credit to your company.
He then helped me with things I wasn't sure about on my phone, he never rushed anything he took his time explaining everything, I left the store very happy so thankyou AJ you are such a kind and likeable guy. We will be back when needs be xx
28 janvier 2026
Avis spontané
Réponse de Vodafone UK - Manchester Trafford
Hey Jane,
Thanks for the lovely review and fantastic support for AJ.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.