A big thank you to Jake for the excellent customer service I received yesterday on collecting my new iPhone. I was very worried about moving from android to iPhone, Jake put my mind a rest. He guide... Voir plus
L'entreprise a répondu
Unit 20 , 40 Old George Mall, SP1 2AG Salisbury, GB
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A big thank you to Jake for the excellent customer service I received yesterday on collecting my new iPhone. I was very worried about moving from android to iPhone, Jake put my mind a rest. He guide... Voir plus
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Beckie was extremely helpful and talked me through all of the options available to transfer my wife’s phone over to Vodafone from her current provider. She clearly explained each step and all of the... Voir plus
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I visited the Salisbury branch recently and was served by Alexandra, who was genuinely outstanding. Rather than pushing the first option at me, she took the time to understand my situation properly an... Voir plus
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Jessica and everyone was super helpful and promptly put out my mind at rest regarding my query
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Écrit par l'entreprise
Unit 20 , 40 Old George Mall, SP1 2AG, Salisbury, Royaume-Uni
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Alexandra great customer service, everything went well

Réponse de Vodafone UK - Salisbury

Réponse de Vodafone UK - Salisbury
Jack was excellent.
Knowledgeable, efficient, and very friendly.

Réponse de Vodafone UK - Salisbury
Amazing customer service provided by Jessica

Réponse de Vodafone UK - Salisbury
Easy, good service, straight to the point, friendly and welcoming.

Réponse de Vodafone UK - Salisbury
I had an issue understanding my bills and the discounts applied to each of my 3 contacts so I popped in to my local store in Salisbury and a staff member came and asked if I needed any help, She said her name was charlotte and had taken me to sit and look over my concerns, She was extremely patience with me and helped me with all my questions (there was a lot of them) but I left knowing how to understand the charges and I didn't realise that 2 of my contracts were over and I was able to upgrade and get 2 new phones which I will be coming back this week for. The customer service she has provided was exceptional and she will be my go to staff member for all my problems. Thanks again!

Réponse de Vodafone UK - Salisbury
I visited the Salisbury branch recently and was served by Alexandra, who was genuinely outstanding. Rather than pushing the first option at me, she took the time to understand my situation properly and recommended a solution that actually made sense for my needs. She was patient throughout, answered every question I had without making me feel rushed, and clearly knows the products inside out. It's rare to leave a phone shop feeling like you've been looked after rather than just sold to — Alexandra managed exactly that. A real credit to the Salisbury team.

Réponse de Vodafone UK - Salisbury

Réponse de Vodafone UK - Salisbury
Megan was extremely helpful and resolved all our problems and also suggested more suitable phone contract plans. Excellent service, well done!

Réponse de Vodafone UK - Salisbury
Lexi was absolutely brilliant and helpful

Réponse de Vodafone UK - Salisbury
HAYLEY EXCELLENT SERVICE.....SECOND TO NON
DESERVES A RISE ...

Réponse de Vodafone UK - Salisbury
Charlotte was super helpful finding me a plan that was right for me, saved me money and have me a great new phone with a better data plan.
When I returned to the store to take up the offer, Megan was so kind, friendly and understanding. She listened to what I was after and made it clear what I was choosing and the options available.
When the phone wasn't availible on the day, she called another store to arrange for me to pick up same day. She was great for a chat and made me feel really welcome!
Excellent customer service and down to earth vibes guys!

Réponse de Vodafone UK - Salisbury
nice, quick sorting out of a new contract.
Megan was very helpful and kept things straight forwards .

Réponse de Vodafone UK - Salisbury
⭐⭐⭐⭐⭐ Outstanding service from Jack
Jack provided fantastic customer service. He was patient, professional and took the time to resolve everything thoroughly. He explained things clearly and found me the best deal for my needs. A real credit to Vodafone. Thank you, Jack!

Réponse de Vodafone UK - Salisbury
Beckie was very very helpful with getting me a new phone and setting it up for me very pleased with her service today she was amazing

Réponse de Vodafone UK - Salisbury
Went in to Salisbury store today for a new sim contract, super simple and a lovely experience.
Jessica was a great help, thank you

Réponse de Vodafone UK - Salisbury
Jessica was great. Very helpful and was able sort what we wanted and more. Great service. Thank you!!!

Réponse de Vodafone UK - Salisbury
Excellent and friendly service from Jessica in Salisbury

Réponse de Vodafone UK - Salisbury
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