Excellent customer service, explored all options and explained every step - made transferring my phone very easy. Special thanks to Mo. A!
L'entreprise a répondu
Établissement
Changer d'établissement26a Fore Street, TA1 1JQ Taunton, GB
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Lisez les avis des autres
Sonya has been an absolute star with my self and elderly mother this morning. Neither of us know anything much about phones and Sonya has been so patient, explained everything clearly using language w... Voir plus
L'entreprise a répondu
We were in Taunton and found this branch of Vodaphone last Saturday We have struggled to understand the process to safely back up the phone without any loss of data before sending it for repair . Sa... Voir plus
L'entreprise a répondu
A huge thank you to all the staff at the Taunton branch who went above and beyond to help me get my phone number back after I was robbed on holiday. I was left with no number, no access to my banking... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - Taunton
Écrit par l'entreprise
Coordonnées de contact
26a Fore Street, TA1 1JQ, Taunton, Royaume-Uni
4,9
Excellent
158 avis
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Les gens ont aussi consulté
Just ask for sam
Visited vodafone taunton yesterday and spoke with Sam who with great product knowledge talked us through moving our broadband and mobiles over to vodafone,a very good hour spent and would definitely recommend Sam and vodafone taunton to anyone who wants mobile or broadband.
11 mars 2025
Avis spontané
Réponse de Vodafone UK - Taunton
Hi Colin,
This is lovely feedback for Sam. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
All the best,
Vodafone Social Media team
Sam was extremely helpful!
6 mars 2025
Avis spontané
Réponse de Vodafone UK - Taunton
What super feedback for Sam! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Réponse de Vodafone UK - Taunton
Hello Patricia,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great experience getting my new phone…
Great experience getting my new phone with sam
4 février 2025
Avis spontané
Réponse de Vodafone UK - Taunton
Hi Tatiana,
This is a great review for Sam. Thanks for sharing your feedback. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Vodafone store review
Staff extremeley helpful & friendly. Did all I asked and More.
The More however, can sometimes be too much.
Checked current phone -tick
Adjusted rental - tick
New phone - tick
Staff however seem to be on corporate autopilot when it comes to fibre optic. Not a thing I want or need.
The words fibre optic were not mentioned till very end of business
Wish I was told earlier Would of saved a lot of time.
As would of declined.
That said overall very happy with service at Taunton.
6 février 2025
Avis spontané
Réponse de Vodafone UK - Taunton
Hi Tim,
Thanks for leaving this review. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Thank you for service
5 février 2025
Avis spontané
Réponse de Vodafone UK - Taunton
Hello, Jared,
Thanks for the feedback and support, we really appreciate it!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Tom and Sam were extremely helpful in…
Tom and Sam were extremely helpful in moving all my information from a few phones around. Amazing service a creak credit to the company
8 janvier 2025
Avis spontané
Réponse de Vodafone UK - Taunton
Hi. Thank you for your review for both Tom and Sam. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Taunton
Hello, Sam,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mo.A
Mo.A,
Welcomed me immediately.
Mo was very receptive with what I was asking about my account etc.
Mo was very informative, friendly and managed to help me with a new phone and contract.
Thank you very much. Perfect customer service, very helpful and left customer stress free having solved the problems.
Thank you Mo.
5 janvier 2025
Avis spontané
Réponse de Vodafone UK - Taunton
Hi Matthew,
Thanks for your review for Mo. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Brilliant advice from Tom.
Went into Vodafone Taunton to discuss a new contract, because I've been having a couple of hardware issues with my handset. Tom gave ne excellent advice re the issues and recommended continuing with the handset, without trying to persuade me to buy there and then. I shall definitely be returning to upgrade when the time is right.
27 décembre 2024
Avis spontané
Réponse de Vodafone UK - Taunton
Hi Gilly, It's great to see Tom offered you help with your recent issues. I'm sure he'll be just as helpful when you return for your upgrade ☺️
Thanks, The Vodafone Social Media Team
service from Fiona was great saved me…
service from Fiona was great saved me lots of money on my bill even with unlimited data, international calls and Insurance
20 décembre 2024
Avis spontané
Réponse de Vodafone UK - Taunton
Hey Alison Thanks for your feedback for Fiona. It's great to see we were able to find you such a good deal.
All the best, The Vodafone Social Media Team
Super helpful!
A huge thank you to Mo A. He was super kind and helpful. Mo spent time listening to my needs and was able to find me a new sim and phone deal. Thank you for your time and all your help.
7 décembre 2024
Avis spontané
Réponse de Vodafone UK - Taunton
Hello, Les,
Thanks for letting us know what an amazing job Mo did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I had a great experience and saved money!
I had a great experience and saved some money! I was served by Sam, a very courteous young man who was very patient with me and explained everything clearly so I was aware of all my options. He managed to save me some money which is very welcome and I won’t hesitate to recommend Vodafone to all my friends and family in the future.
16 novembre 2024
Avis spontané
Réponse de Vodafone UK - Taunton
Hi. Thank you for your review for Sam. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Taunton
Hi Helen,
Thank you for taking the time to leave us a 5 star review!
Thanks,
The Vodafone Social Media Team
Great service from lukewarm and mo in…
Great service from lukewarm and mo in Taunton thank you
2 novembre 2024
Avis spontané
Réponse de Vodafone UK - Taunton
Hello, Christianah,
That’s great to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Service was great and all Info moved
15 octobre 2024
Avis spontané
Réponse de Vodafone UK - Taunton
Hey,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sam was extremely helpful
Sam was extremely helpful. He saved my old phone which I thought had died and moved all over to a new phone. Thank you. Great service as always
15 octobre 2024
Avis spontané
Réponse de Vodafone UK - Taunton
Hey Chris,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Experience was great i was served by…
Experience was great i was served by courtney i had a faulty phone ane she exchanged it and moved all my information onto the new one.
13 octobre 2024
Avis spontané
Réponse de Vodafone UK - Taunton
Hey Andreea,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sam has made the experience very simple
Sam has made the experience very simple
1 octobre 2024
Avis spontané
Réponse de Vodafone UK - Taunton
Hi Valerie,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with Sam and the great customer service provided.
Thanks,
The Vodafone Social Media Team
Vodafone does not understand customer service
I moved home. The previous owners were on copper cable with home phone & internet but Vodafone would not connect me to the copper cable - even though it was still live & just needed a new number.
They said we had to go fibre & it would take about 5 weeks (Sept 20th).
Man came a few days later & sprayed lawn showing where new cable was to go - this has since washed away !
I then had email saying we would be connected 16th October - 8 weeks after we signed up!
Vodafone Taunton knew I was desperate to have an Internet connection and a landline phone - but did not suggest any solution.
I myself found out about Mobile Hotspots & got connected via WiFi at cost of £100+.
Vodafone Taunton do not know what is going on - no help at all with progress or timescale.
I still have no Phone or Internet landline connection.
I could easily have gone on to the copper cable and transferred to fibre later. - not to do so is a stupid & unhelpful policy.
NO STARS FROM ME FOR VODAFONE !
15 août 2024
Avis spontané
Réponse de Vodafone UK - Taunton
Hello, Roger,
Thanks for taking the time to leave feedback on the service you received from us. We appreciate the importance of being connected, and we apologise that it's taking longer than expected to get set-up.
You've mentioned about initially joining on a copper cable, but due to Open Reach retiring the copper lines in 2025, we're unable to put a new customer onto a copper line. In addition to this, the activation date is dependent on engineer availability in your local area, so you will have been given the earliest possible date.
With that being said, we do acknowledge and apologise for the inconvenience caused.
If you need help with any non-technical queries, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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