I had a great experience at Vodafone! As an international student I was incredibly stressed about the whole process and had many questions. Abhi was kind enough to help me not only set up a whole inte... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement408 The Strand,Covent Garden, WC2R 0NE London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I came in to adjust my SIM plan and was helped by Omar who was fantastic. He was extremely knowledgeable and informative and helped me find a plan the better suited me. He was also very friendly and m... Voir plus
L'entreprise a répondu
Your employee, Umar, was incredible! We (wife and I) are from the state of Florida in the U.S. and our cellular provider, apparently, does not favor international usage. Umar took care of both of ou... Voir plus
L'entreprise a répondu
Fast, friendly, professional service and they changed my SIM and explained everything within 30 mins. Thanks very much Abhi for the help!
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Magasin de téléphonie mobile
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Vodafone UK - The Strand
Écrit par l'entreprise
Coordonnées de contact
408 The Strand,Covent Garden, WC2R 0NE, London, Royaume-Uni
4,9
Excellent
195 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Abhi was amazingly helpful and gave…
Abhi was amazingly helpful and gave great advice.
18 octobre 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hi Indigo,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and Abhi.
Thanks,
The Vodafone Social Media Team
Amazing experience at the Strand Vodafone
Umar was so fantastic throughout the entire process. I had screwed up my SIM card but he got me sorted out immediately. He always had my best interests in mind, and you could see that when he was helping me. He directly me clearly towards next steps in sorting out my problems and I am grateful that I came to this Vodafone in particular because Umar made the entire process so smooth. I will definitely come back to this specific store if I have any problems.
15 octobre 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hi Lorreta,
Thanks for your review for Umar. This is amazing feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Umar is a star
15 octobre 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hey Jamal,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Estella
Estella was very helpful she helped set up my voxi, she also went though contract prices which was very helpful that I can get after I set up my bank card
15 octobre 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hey Samina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sadia is methodical and exceptional in…
Sadia is methodical and exceptional in customer service
30 septembre 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hi Naresh,
Thanks for your 5-star review for Sadia. We appreciate this feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
High Praise & Deep Despair. 6-9 September 2024
My wife & I arrived in London from Australia on 6 September and went to Vodafone (Strand) to get eSims for both our mobiles (iPhones). I was served by Alexandra (Transaction ID 701786 032 8422 20240906) who assured us that our new eSims would work with a hot spot. We didn't have our computer with us then so did not check the hot spot until the next day. The next day the phone hot spot (both phones) would not operate with our Mac computer. We returned to Vodafone (Strand) to see a new person who told us to go to Apple as it was not an eSim problem. To cut a long story short we spent 3 hours that day in Apple on a phone to some "Genius" in Eire without success & were told to return the next day with all plugs to allow a new operating system to be installed in our computer. The next day we returned to Apple and with various delays and meetings with "Genius" people spent over 5 hours to be told it was an eSim problem & to go back to Vodafone which we did 1 hour before closing (on the Sunday). We saw yet another person who assured us that the eSims were not meant to work with a hot spot. I insisted in a reload of the eSim in my mobile which totally wiped out my phone access to emails & my telephone phoning reception - I'm not sure whether this was vindictive or just a poor accidental reload. As the store was closing we were thrown out! Only one operating phone (my wife's) and mine completely useless.
We arrived back on the Monday morning at opening at 10:00 to be served by Alexandra again. She assured us that eSims did work with hot spots and with very very good grace proceeded to serve us to solve the problem. It was not easily solved as it took her 2 hours to find the problem with many iterations, and to fix it.
I want you to know that over those 4 days we interacted with about 10 people both in Apple at their Genius Bar and Vodafone and she was the only one who believed that there was a solution and proceeded to find that solution. She was fantastic and I have written to Apple to inform them of her abilities, and to point out their deficiencies. I am now writing to you to warn you of this so that if you want to keep Alexandra you should immediately promote her, or at least markedly increase her salary as I suspect Apple will want to employ her. If I lived in London I would be offering her a very good job as her personality, customer interaction, and above all knowledge and persistence in solving this issue were remarkable given our experience of both Apple & Vodafone with their other service people including the Apple Genius Bar people whom I have previously found (at least in Sydney) to be most knowledgeable.
I will not tell you how she solved the problem as I think that Vodafone should instruct all its employees about this issue as anyone who sells an eSim should understand how to set it up properly, & know that eSims do actually work for use as a hot spot. I recommend that you speak to Alexandra herself to get the solution and circulate that widely through your company.
So in summary I have given you 5 stars purely for Alexandra - the rest of the Vodafone interaction rated a 1 star performance with inaccurate information and distain for our problem which they clearly considered was none of their business.
Barry Baker
Sydney, Australia
6 septembre 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hi Barry,
Thank you for taking the time to leave us a 5 star review and the great feedback about Alexandra and how she has helped get the issue fixed with the hotspot .
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Sadia was amazing and super helpful…
Sadia was amazing and super helpful with setting up a plan for me!
7 septembre 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hey Reese.
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - The Strand
Hi Tom,
Thanks for your review and your lovely words for Abhi! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Lexi was very professional and helpful…
Lexi was very professional and helpful thank you
5 septembre 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hi John,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and the help Lexi provided.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Réponse de Vodafone UK - The Strand
Hi Kate,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Lexy is the best
Lexy was so nice and kind to me. She has a lot of patience and she really helped me, and gave me the best feeling. She is the best!
20 août 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hi Arielle,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again, Vodafone Social Media Team
Abi from Strand branch was so helpful…
Abi from Strand branch was so helpful and knowledgeable. He helps us a lot. Best customer service was provided.
15 août 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hi Hazel,
This is lovely feedback for Abi. Thanks for your kind words and taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Réponse de Vodafone UK - The Strand
Hi Annabel. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5* Experience ⭐️
Anoch was very kind & patient. Upgraded my plan quickly, whilst being very insightful
12 août 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hi Mason,
Thanks for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Helpful and professional
Umar was so helpful and professional. I was not sure what I needed but his clear, knowledgeable and helpful advice proved invaluable. I am very happy with my new phone and service which meets my needs and a great price. Thank you.
10 juillet 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hi Jill,
This is a great review for Umar. We’re glad to hear you found the best option for you when visiting the store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Store was great lexy was very…
Store was great lexy was very professional !
6 juillet 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Sadia has been very nice and efficient
Sadia has been very nice and efficient
18 juin 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hi Christian,
Thank you for taking the time to review and sharing this feedback for Sadia.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Umar in Covent Garden was very friendly…
Umar in Covent Garden was very friendly and knowledgeable
21 mai 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hi Richard,
It's great to hear about your recent experience and feedback. Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Quick expert service
Umar was very friendly and gave us a competent quick service. Thanks
14 mai 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hi Martin,
Thank you for reviewing and sharing this feedback for Umar.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Lexi has helped us enormously
Lexi has helped us enormously - we are back on-line now thanks to her expertise. We recommend her highly. Libby and John visiting from Australia.
9 mai 2024
Avis spontané
Réponse de Vodafone UK - The Strand
Hi Libby,
Thanks for your review and feedback for Lexi.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.