Very happy overall. The service provides me with exactly what I needed namely seamless connectivity overseas. 4 stars because the app, prior to a recent upgrade, had a 5-10 second delay when logging... Voir plus
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Voipline has made my life a lot easier by providing simple, easy-to-use PBX options and making it straightforward to add new assets. Pricing is transparent, and workflows are simple to create.... Voir plus
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We moved over to voIphone from another service where we had alot of issues. Rarely any issues but if there have been any, the chat has been very responsive in assisting.
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The subscription includes a set number of call minutes. The 10¢ per-call charge will only apply once the total number of minutes included in the subscription has been fully used.
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À propos de l'entreprise
Écrit par l'entreprise
VoIPline Telecom is a telecommunications and cloud communications provider that specialises in business VoIP services, hosted phone systems and unified communications solutions. Founded in Australia in 2008, the company supports businesses of various sizes by providing cloud-based telephony services designed to improve communication, flexibility and operational efficiency. The company’s core offering is a hosted PBX platform that enables organisations to build and manage customised call flows through an intuitive drag-and-drop interface. In addition to hosted telephony, VoIPline provides SIP trunking, virtual phone numbers, SMS services, call recording, fax-to-email functionality and cloud-based communication tools that can be accessed from multiple devices. VoIPline offers its own Webphone application for voice calls and messaging, along with Microsoft Teams Direct Routing, API and webhook integrations, CRM connectivity and Zapier automation features that help businesses streamline their communication processes. The platform is designed to support remote work, customer service teams, call centres and organisations that require flexible communication solutions. Over the years, the company has expanded beyond Australia and now operates in several international markets, including New Zealand, the United Kingdom, Ireland and the United States. VoIPline maintains its own telecommunications infrastructure and focuses on delivering scalable services, detailed reporting and business communication tools tailored to modern workplace requirements.
Coordonnées de contact
Suite 1125, 401 Docklands drive, 3008, Docklands, Australie
- +611300864754
- support@voipline.net.au
- www.voipline.net.au
4,2
Bien
39 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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the wevsite easy to use
25 juillet 2026
Avis spontané
Réponse de VoIPline Telecom AU
Thank you, Helen, for your kind words! Customers like you make what we do so rewarding.
Easy use system
Easy use system, multiple users but did not work from Bali
24 juillet 2026
Avis spontané
Réponse de VoIPline Telecom AU
Thank you, Acacia Medical, for your heartfelt review! Your words inspire us to continue delivering exceptional service.
Great service and provide good…
Great service and provide good solutions to your issues
23 juillet 2026
Avis spontané
Réponse de VoIPline Telecom AU
Hello there, we're delighted that you're satisfied with our service! ❤️
It works as intended
It works as intended, would be nice if it was more beginner friendly as I needed AI to help me set up a call flow.
17 juillet 2026
Avis spontané
Réponse de VoIPline Telecom AU
Dear Michael, your feedback is a gift we treasure! Thank you for choosing VoIPline Telecom.
Initial setup and first month of use
It seemed difficult to set up, especially given the fact that I was in Europe at the time. Had to run the setup process a second time.
Sometimes the quality of the call is not that great, sometimes the receiver has trouble with the quality also.
The app doesn't
20 mai 2026
Avis spontané
Réponse de VoIPline Telecom AU
Thank you, Christopher, for sharing your experience with us! Your feedback is invaluable in helping us improve.
Great Services with Customer Support
We are using the Voipline for last 7 years and fund the best services available with so many options and great customer support.
3 juillet 2026
Avis spontané
Réponse de VoIPline Telecom AU
Sunshine Auto Parts, your 5-star feedback is like music to our ears! Thank you for choosing us and for sharing your positive experience.
Super easy to use and great value for…
Super easy to use and great value for money
1 juillet 2026
Avis spontané
Réponse de VoIPline Telecom AU
Dear BR, your feedback is a gift we treasure! Thank you for choosing VoIPline Telecom.
Réponse de VoIPline Telecom AU
Thank you, Mohamed! Your 5-star review is truly appreciated.
My main business phone line was…
My main business phone line was cancelled without any warning or attempt to contact us.
One of our business cards had been cancelled due to suspicious activity, meaning a $40 payment could not be processed. We were not notified that the payment had failed, that an amount was outstanding, or that our service was at risk of suspension.
Instead, our primary business phone number was cancelled immediately, no message it had failed. This disrupted our operations and took time to diagnose, as we had received no notification explaining what had occurred.
Had we been contacted, we would have paid the $40 outstanding immediately. Cancelling a core business service without notice over such a small amount is unreasonable, disrespectful, and demonstrates a lack of care for clients who rely on their phone service to operate their business.
1 juillet 2026
Avis spontané
Réponse de VoIPline Telecom AU
Hello April,
Thank you for your feedback. I'm sorry to hear your experience with our service fell short of what we aim to deliver, and we sincerely apologise for the inconvenience and the impact this had on your business.
We understand how frustrating and stressful it can be to deal with suspicious activity on your bank cards.
We do our best to minimise service interruptions wherever possible. Unfortunately, we don't receive any advance notice from banks that a stored payment method will be declined, so we only become aware once the payment attempt has been processed. As soon as our system received the declined payment response from your bank, an email notification was sent to your registered email address at 8:56 am. This was around the same time you started a live chat with our sales team.
That said, we appreciate your feedback and will use it as a business case to explore any additional improvements that may be possible to help prevent these situations where possible, provide earlier notifications, and assess whether they are viable for future implementation.
To help provide the most seamless payment experience possible and get ahead of any potential payment issues in the future, we recommend considering one of the following options on your account:
• Switch to Post-paid billing and use Automatic Payments. This provides 14-day payment terms, effectively giving you a buffer to help prevent service interruptions. You can request this by emailing our accounts team at accounts@voipline.net.au. We will then issue an invoice for a security deposit equal to one month's service usage. The security deposit is held on your account to facilitate the credit terms. If you later decide to switch back to Prepaid Billing or cancel your account, the deposit can either be used to pay for services or refunded, provided there is no outstanding balance. With this option, you will receive an invoice on the 1st of each month, with payment due by the 14th. If you have automatic payments enabled, our system will attempt payment on the invoice due date.
• Keep Pre-Paid billing and increase your Automatic Payment Threshold and Top-up Amount. Setting these amounts so they comfortably cover your maximum expected daily spend—including subscription charges and any call usage—helps ensure your account remains funded ahead of time and reduces the likelihood of service interruptions.
Please feel welcome to reach out if you'd like any assistance setting either of these options up.
We are here to assist in any way we can and genuinely value you as a customer.
Réponse de VoIPline Telecom AU
Jinto, your review is the highlight of our day! We're overjoyed to know that VoIPline Telecom has exceeded your expectations.
Outstanding Service and Support – Highly Recommended
I have had an excellent experience with VoIPLine Telecom AU. The service has been reliable, professional, and delivered exactly as promised. Their team is knowledgeable, responsive, and always willing to assist whenever support is needed.
The setup process was straightforward, communication was clear, and any questions were answered promptly. It’s refreshing to deal with a company that genuinely values its customers and provides high-quality service without unnecessary complications.
The network performance and overall reliability have been outstanding, making them a trusted provider for both business and personal communications. I highly recommend VoIPLine Telecom AU to anyone looking for dependable telecommunications services and exceptional customer support.
1 janvier 2026
Avis spontané
Réponse de VoIPline Telecom AU
Thank you so much, Reza, for this glowing 5-star review. We're grateful for your support and always here for you ❤️
Great service
Great service, competitive pricing, and excellent support. VoIPLive Telecom has been reliable and easy to work with. Highly recommended.
1 juin 2026
Avis spontané
Réponse de VoIPline Telecom AU
Thank you, Linkers! Your 5-star review is truly appreciated.
Very Good
I have used many VoIP providers in the past. I find Voipline by far the best. Chat support is almost always available. The staff set up the pbx settings but Its worth learning it (at least learn how to divert calls to a mobile in the event of an internet outage) I have been using Voipline for almost a year now and I haven't experienced any downtime either.
26 février 2026
Avis spontané
Réponse de VoIPline Telecom AU
Thank you for the fantastic review, Zelda. We really appreciate you taking the time to share your experience after using our service for almost a year.
It’s great to hear that our reliability and support have stood out compared to other VoIP providers you’ve used. We’re also glad you highlighted the flexibility of the PBX system. Learning a few key features, like diverting calls during an internet outage, can make a huge difference and gives users even more control over their phone system.
Thanks again for your support and for being part of VoIPline.
Look for other solutions
Well this is certainly a great system to fail constantly.
When it dosnt work dont look for a outcome from tech support,the so called techs will tell you its probably better if you look for another product. The team here certainly dont care about service and the issues that constantly happen. I spend in excess of $500 per mth and there is no support. The so called 100% up time is definately not the case. The owners of this product certainly must be making to much money to care to raise the issues.
Look elsewhere dont go down this path
1 janvier 2026
Avis spontané
Réponse de VoIPline Telecom AU
Hi Bianca,
I’m sorry to hear you’ve had this experience.
We take feedback like this seriously, especially where it relates to reliability and support. We also understand how frustrating service interruptions can be when you rely on the system for day to day operations.
We have reviewed our recent support interactions and system performance and cannot locate a matching account based on the details available in this review.
If you are open to it, we would appreciate the opportunity to look into this further with you directly and understand what has occurred.
You are welcome to contact our support team with any account details so we can investigate properly and work towards a resolution.
Just had a first and probably last…
Just had a first and probably last experience... Chatted with Sales online... they suggested that I create a Trial to see if the services they offer would work for our hospitality company. Create a Trial Account and they want to verify who you are... not a problem EXCEPT the first stage which is an SMS to the number you registered with only I never received the SMS so it fails... after a couple of tries it then brought me to stage 2... which required, on what I would consider an insecure website, pictures of me with my drivers license or other government id, picture of me with their website in the background and pictures of copies of recent utility bills. Never have I had to provide this information for services I have used...and certainly not for a trial account. Learned they are an AUS company which may be part of it... at any rate I would not complete the setup to even test if their service would work for us... If you dont have a problem giving all of that information to someone you have no clue who they even are... on an unsecure web form... go for it... Not for me and our company.
1 novembre 2025
Avis spontané
Réponse de VoIPline Telecom AU
Hi Bill,
Thank you for taking the time to share your experience, and I’m sorry to hear the trial setup process was frustrating.
The SMS and identity verification steps are part of our standard fraud prevention checks. This is not intended to create unnecessary friction, but to help protect both our platform and users during account creation.
We also understand SMS delivery can occasionally fail due to carrier filtering or network delays, which can unfortunately interrupt the process.
We appreciate your feedback regarding the verification experience and will pass this on to our team for review, particularly around clarity and usability during trial sign-up.
Thank you again for your comments and for considering our service.
Reliable, easy to configure, and good value
Was uncertain based on the few total reviews they have but very surprised with how solid the platform is.
Not an expert in PBX but the UI was easy to work with and has had very few issues over the four years we have been using it.
Strongly recommend as an alternative to 3CX and others. Great value for money.
13 mars 2025
Avis spontané
Réponse de VoIPline Telecom AU
Thanks for taking the time to leave a review, we really appreciate it.
It’s great to hear the platform has remained stable for you over four years and that the UI has been easy to work with even without deep PBX experience. We also appreciate you highlighting your comparison with 3CX and the value you’re seeing in the service.
In terms of reviews, we have fewer on Trustpilot because most of our customers leave feedback on Google, the platform most commonly used by our user base.
Thanks again for the recommendation and your ongoing support.
Rock-solid service for years
Rock-solid service for years, and now their new webphone software (desktop & mobile) is the cream on the cake to make it easy to use for multiple numbers. Their online "PBX" is fabulous, allows me to shape my availability perfectly. Economical, reliable, highly recommended.
15 octobre 2024
Avis spontané
Réponse de VoIPline Telecom AU
Thank you for taking the time to share this.
It’s great to hear the service has been reliable for you over a number of years, and that the new webphone experience across desktop and mobile has made managing multiple numbers easier. We’re also glad the online PBX tools are helping you shape availability in a way that suits your needs.
We really appreciate the recommendation and your ongoing support.
Rubbish process to set up account not a…
Rubbish process to set up account not a user friendly
26 juin 2024
Avis spontané
Réponse de VoIPline Telecom AU
Thank you for your feedback, and I’m sorry to hear the setup process felt frustrating.
SMS verification and identity checks are used as part of our account security and fraud prevention measures. They help ensure that numbers are not being misused, protect against automated sign-ups, and maintain the overall reliability of the service for all users.
We understand this adds an extra step during onboarding, and we are continuously reviewing the process to make it as smooth and user-friendly as possible while still meeting these security requirements.
Top tier Highly recomend them! easy to work with
fantastic support made the entire process from setting up a virtual pbx to ordering hardware and even porting number just a few clicks and its done and there support is amazing!
8 avril 2024
Avis spontané
Réponse de VoIPline Telecom AU
Thank you for the great feedback, we really appreciate it.
It’s great to hear the setup process for your virtual PBX, hardware ordering, and number porting was straightforward and efficient. We’re also pleased the support team has been able to assist you along the way and make the experience smooth from start to finish.
Thanks again for your recommendation and support.
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