VWFS Rent-a-Car - West London Avis 

474
TrustScore 5 sur 5

5,0

Capital Interchange Way, TW8 0EX London, England, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Dave and his team at VW Chiswick are excellent. The service is great, the cars always clean and ready to go on time. Can't fault the service and experience.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I currently have a vehicle with VWFS west London city gate and the service is unreal. I am dealing with a gentleman called Taylor and his customer service is beyond 5 stars. The level of detail and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great experience! We had a fantastic experience renting a camper van from VWFS West London. The camper van was clean, comfortable, well-equipped, and a pleasure to drive. A special thank you... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We hired a camper for a week with our family of four, including two small kids, and drove to Wales. The team were amazing from the very first point of contact. Really accommodating, flexible and... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Agence de location de voitures
  2. Service de leasing automobile
  3. Agence de location de fourgonnettes

Écrit par l'entreprise

We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.


Coordonnées de contact

  • Capital Interchange Way, TW8 0EX, London, England, Royaume-Uni

5,0

Excellent

TrustScore 5 sur 5

474 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

5,0

Tous les avis

(474)

874 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Grand California

You can never beat the service at West London rent a car.
Dave is always very helpful and makes the hire experience seem a breeze.
I took the new Grand California
This was my first experience … I loved the drive. I did find the set up strange at first.
But once I found internet … I got to google a few things I then fell in love.
Will rent again for sure.
Thank you

22 mai 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hi there!

Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

VWFS are the best rental place I know…

VWFS are the best rental place I know and I've looked around ALOT, I often need to drive up-north a good 5 hour trip each way. I always get a good deal, everyone is friendly and helpful and the cars are just super, comfy, reliable.

21 mai 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Really great service

Really great service. Staff were friendly and helpful. The car was excellent, very good quality and very clean. Would definitely recommend hiring from VWFS.

1 mai 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Excellent service and choice

I found VW rental West London 18 months ago and they have been excellent. I have used a variety of vehicles from Polo to Passat Estate and the level of service quality of vehicles has been consistently high. The service from David is great and he goes the extra mile to locate a vehicle if it isn’t listed as available. I avoid all other hire co’s now. Thanks

30 avril 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

I am running out of 5 Stars to be given…

I am running out of 5 Stars to be given to VWFS West London and Amazing Dave in particular for his outstanding service and surprises!!! 6-Stars, 7-Stars, 8-Stars or more mate! Thank you again!

24 avril 2026
Avis spontané
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Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Amazing service as always

Amazing service as always. David provided an upgrade to our requested vehicle and the Cupra was a joy to drive. Have rented a number of vehicles over the last few years and each time it just gets better. Will continue to be my choice of rental agency going forward as we need a vehicle.

20 avril 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

David was absolutely brilliant will…

David was absolutely brilliant will defo be renting from there again

16 avril 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Really easy to organise

Really easy to organise, very efficient pickup and return with minimal paperwork. Great value. Would highly recommend.

8 avril 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Excellent as always

13 avril 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

I will keep going back as David never…

I will keep going back as David never ceases to go the extra mile! Until I found VWFS, car rental was never straight forward and I was always expecting a hidden charge or some other under hand - corporate - approach!
Big thanks to Dave and the team for making it easy, great value and honest!
Seey you soon.

3 avril 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

I wish all van rentals were as good as…

I wish all van rentals were as good as VVFS. David was really helpful and flexible with the rental timings and didn’t worry too much about how much charge the van had at the end of the rental period. I rented the ID Buzz Cargo for the Easter weekend - and liked it so much, I’m definitely getting one!

7 avril 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Good experience

Good experience, convenient, almost new car provided, minor upgrade due to fleet available. Recommended.

4 avril 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

The nicest car hire experience ever

The nicest car hire experience ever! Convenient location 10 min walk from home, lovely car showroom to browse while I wait, high-spec cars, and I can choose the exact model I want. I wish I had found this years ago!

13 mars 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Returning Renter!

We love renting cars from these guys. They're always super friendly, responsive on emails and keen to give us the best price they can. Pick up & drop off has been smooth and easy both times I've rented from them. The cars themselves are spotless when you get in and often the latest VW models. I've had a Golf and Polo so far. Will be using them again I'm sure!

9 mars 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Right from the start everything went…

Right from the start everything went smoothly. Dave was very kind and answered all our questions. We will definitely be renting again when we are back in the UK.

2 février 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

VWFS West London is the only place I…

VWFS West London is the only place I rent from. They are so accommodating, knowledgeable and welcoming. Dave is the whole experience even better. Can’t recommend them highly enough!

7 février 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

VW - West London - 5 star

I have used many rental companies over the years and have to say what a pleasure!!! Michael Boardman is an absolute star. I would highly recommend using VW and would not hesitate using them again. One criticism......VW, you did pop up instantly in my search for a rental vehicle

27 janvier 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Very straightforward

Incredibly easy and a lot more affordable compared to the other big rental companies without any unnecessary upselling. The car was in perfect condition and staff were super friendly. Will definitely be renting from VWFS again!

20 février 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 5 sur 5 étoiles

Hired a VW California which was…

Hired a VW California which was immaculate, the customer service from the team was genuinely first class, first time I’d used Citygate, so a genuine customer review.

Brilliant!

19 février 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hello,

We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!

Many thanks,
VWFS Rent-a-Car

Noté 2 sur 5 étoiles

Repeat customer very unhappy

I am a multi repeat customer so when I collected my car and was told there was no damage and didn’t have to inspect it, I agreed.
However on return I’ve just been told there is damage which will cost £300 inc VAT. This is completely unacceptable.

18 février 2026
Avis spontané
Logo de VWFS Rent-a-Car - West London

Réponse de VWFS Rent-a-Car - West London

Hi there,

Thank you for sharing your feedback with us.

We always strive to delight our customers. From time to time, we might not always get it right.

On this occasion, we're sorry that we fell short at the pick up/return process and, as a result, we've issued you with a full refund. We did our best to contact you to understand and resolve matters further, and have since sent a follow up email.

We value the fact you continue to choose us and we hope to welcome you back soon so we can provide the same experience that helped you leave us a 5-star review like last time!

Thanks,
VWFS Rent-a-Car

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