A very long winded return process - returned within their policy dates, and still waiting to receive the refund back . I purchased back early May. Olivia’s reply each time - it’ll be actioned... Voir plus
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Lisez les avis des autres
I ordered two dresses for my holidays being 28 weeks pregnant at the time. After reading some of the other reviews after ordering, I was a little nervous I could have an issue with delivery/returns. O... Voir plus
L'entreprise a répondu
Purchased twice from Wanderdoll and it’s amazing, my engagement party dress got so many compliments. Recently purchased the Rayne dress and I can’t wait to wear it. Had to contact customer services fo... Voir plus
L'entreprise a répondu
I got in touch with customer services via email as I wasn’t sure when my order was due to arrive. Olivia was so helpful. She even contacted me a few days later to say they are shipping it earlier than... Voir plus
L'entreprise a répondu
3,9
Bien
727 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent Customer Service from Gary at Wanderdoll
I had a great experience with customer service at Wanderdoll thanks to Gary. He was friendly, patient, and genuinely helpful while assisting me with my parcel return. He made the whole process quick and stress-free, which I really appreciated. It’s always nice to deal with someone who goes the extra mile to help—thank you again, Gary, for your excellent service!
31 mars 2026
Avis spontané
Réponse de Wander Doll
Hey Jaycie,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Always responds quickly to messages and…
Always responds quickly to messages and clothes are 10/10
28 mars 2026
Avis spontané
Réponse de Wander Doll
Hey Emma,
Thanks so much for leaving such an amazing review, it really means a lot to us. Please let us know if there’s anything else we can help you with and we hope you have a lovely day :)
Kind regards,
Wanderdoll xx
Olivia at wonderdoll has been most…
Olivia at wonderdoll has been most helpful with my very specific request and resolved it in a timely matter. I’m very happy with the resolution.
27 mars 2026
Avis spontané
Réponse de Wander Doll
Hello Tam,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Wrong items sent
Wrong items sent
Olivia from the Wanderdoll team was apologetic and swift with replies. Really helpful and efficient. Amazing representative and great brand!
25 mars 2026
Avis spontané
Réponse de Wander Doll
Hey Lianne,
Thanks for leaving your review, we really do appreciate it. I'm happy to hear we we're able to resolve the issue swiftly for you and once again, so sorry for the mix-up. Please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Amazing customer service..
Amazing customer service recived by Olivia 🤍 the quality of my items are unbelievable! So so happy x
23 mars 2026
Avis spontané
Réponse de Wander Doll
Hey Bethany,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Thank you so much to Gary who helped…
Thank you so much to Gary who helped sort out a problem I had with a faulty dress. Always answered my questions quickly and was able to help and reassure me things would be sorted. Excellent customer service
17 mars 2026
Avis spontané
Réponse de Wander Doll
Hey Kaytee,
Thanks so much for leaving such an amazing review, it really means a lot to us. Please let us know if there’s anything else we can help you with and we hope you have a lovely day :)
Kind regards,
Wanderdoll xx
customer service - excellent
I had the best customer service from Olivia she made it so easy to deal with. Thank you! 🥰
19 mars 2026
Avis spontané
Réponse de Wander Doll
Hey Jessica,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Olivia in customer service helped me…
Olivia in customer service helped me with my return I bombarded her with emails nothing was too much for her
I loved what I purchased quality was amazing infact better than I thought item was too big will definitely purchase again as the service has been 5 ⭐️
16 mars 2026
Avis spontané
Réponse de Wander Doll
Hey Debra,
Thanks so much for leaving such an amazing review, it really means a lot to us. Please let us know if there’s anything else we can help you with and we hope you have a lovely day :)
Kind regards,
Wanderdoll xx
Quality of product
Quality of product, insane! Delivery fast, options for next day delivery also. Quality of products complete value for money! Wow
13 mars 2026
Avis spontané
Réponse de Wander Doll
Hey Meagan,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Customer service amazing
Customer service amazing, very friendly and replied extremely quickly. Great experience
17 mars 2026
Avis spontané
Réponse de Wander Doll
Hello Rell,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Just wow!! 🤩
I wore the ‘Poppy’ dress for my 40th birthday at the weekend and I truly felt beautiful! I am normally my worst critic and I honestly could not find fault, I searched high and low for the perfect dress and the moment I saw this dress I knew it was special!
The sparkle was insane and I felt like a princess! It’s an absolute bargain and looks so expensive, every detail from the sparkles, the shoulder pads and the front and back ruching was simply stunning!!
14 mars 2026
Avis spontané
Réponse de Wander Doll
Hey Kristen,
Thanks so much for leaving a review, we really do appreciate it. We're so happy to hear you felt so amazing in the dress and we hope you had the most wonderful birthday!
If there's anything else we can help you with please don't hesitate to ask and I hope you have a lovely week.
Kind regards,
Wanderdoll xx
Enquired about refund timescales
Enquired about refund timescales, spoke to the lovely Olivia very helpful and quick responses.
16 mars 2026
Avis spontané
Réponse de Wander Doll
Hello Antonia,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
I placed an order with wanderdoll but…
I placed an order with wanderdoll but unfortunately it was out of stock in my size, I dealt with Olivia and she couldn’t have been anymore helpful, she processed my refund straight away, nothing was to much trouble
12 mars 2026
Avis spontané
Réponse de Wander Doll
Hello Lauren,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
I had an issue with receiving the wrong…
I had an issue with receiving the wrong item! I have been discussing this issue with Gary who resolved my problem quickly and efficiently! very happy how the problem was resolved!
12 mars 2026
Avis spontané
Réponse de Wander Doll
Hello Jodie,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
10 Stars if I could
The highest quality fabric and materials used in clothing with a reasonable price tag. Customer service is next to none; Olivia helped me with my refund and was so polite and lovely, thank you
11 mars 2026
Avis spontané
Réponse de Wander Doll
Hey Grace,
Thanks so much for leaving such an amazing review, it really means a lot to us. Please let us know if there’s anything else we can help you with and we hope you have a lovely day :)
Kind regards,
Wanderdoll xx
Excellent customer service from Olivia
Excellent customer service from Olivia. Very friendly with excellent communication and service. Would highly recommend.
Thank you, Olivia.
12 mars 2026
Avis spontané
Réponse de Wander Doll
Hello David,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
I had accidentally ordered from…
I had accidentally ordered from wanderdoll without clicking next day and needed to cancel it asap! Gary was very accommodating and helped me with my issue x
11 mars 2026
Avis spontané
Réponse de Wander Doll
Hey Elise,
Thanks so much for leaving such an amazing review, it really means a lot to us. Please let us know if there’s anything else we can help you with and we hope you have a lovely day :)
Kind regards,
Wanderdoll xx
Review on multiple items over the year
Every item I buy I just love. The quality is amazing especially for the price! Wander doll never lets me down when needing an outfit, the sizing is amazing and I always feel so comfortable in anything I buy from here. Thank you!
11 mars 2026
Avis spontané
Réponse de Wander Doll
Hey Jenny,
Thanks so much for leaving such an amazing review, it really means a lot to us. Please let us know if there’s anything else we can help you with and we hope you have a lovely day :)
Kind regards,
Wanderdoll xx
Just wanted to say a big thank you to…
Just wanted to say a big thank you to Olivia who handled an issue with my order, she knew exactly how to handle the query and the issue was resolved within a day. Thank you for being so helpful! X
3 mars 2026
Avis spontané
Réponse de Wander Doll
Hello Hannah,
Thanks for leaving your review, we really do appreciate it. We’re so happy to hear you had an amazing experience shopping with us and please let us know if there is anything else we can help you with.
Kind regards,
Wanderdoll x
Wrong items sent and no help from customer service
I placed an order for a co-ord set for my birthday trip and received a completely different set to the one I ordered. It’s been over two weeks now since I first emailed them and I’ve sent several emails since but received no help. I shouldn’t have to pay shipping costs to return items that I didn’t order and don’t want! Initially I wanted to still get the item I ordered originally but after this experience I definitely won’t be ordering from them again or recommending to anyone else.
25 février 2026
Avis spontané
Réponse de Wander Doll
Hey Esther,
Thanks for your review and I'm so sorry to hear you have received the wrong item. We are fully up to date with emails and so apologies if you are not receiving our responses.
Please confirm your order number and email so I can look into this further.
Kind regards.
Wanderdoll xx
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