WARWICK GLASS & GLAZING LIMITED Avis 

I LOVE my new door and windows.
Kevin gave great advice about the design and choice of door and windows, and Matt did a great job of fitting.
A reliable and great value local company, with very good after service if you have any queries.
Great product and service.
Can thoroughly recommend.
Thanks

Several of our window handles had stopped working I contacted our window supplier and they were not interested as Windows were over 10 years old. I then contacted Warwick Glass and Simon sent Terry to come and see what was needed, within a within a week Terry was back to replace with new handles. Excellent service and would highly recommend, Terry was a a pleasure to have in the house and everything left clean and tidy. Thank you Warwick Glass. Annie Crockett

Just had some new windows fitted and glass panes replaced in our house. We've been using Warwick glass for 15 years. Exceptional quality and customer service.

Kevin recently provided a quote for replacing windows and doors at my mother's house. He was professional, answered all questions and offered advice as required. His quote was competitive and, although we are not going ahead with the work at this time, I have no hesitation in recommending Warwick Glass.

Bouquet for Warwick Glass
Dear Sir,
Warwick Glass have just replaced all our windows and doors at a cost of £16,000.

We are delighted with the speed and efficiency of Warwick Glass team and the skill and care displayed by the two installers; you all did an excellent job 😊.

We were expecting damage to adjacent plastering, grit and dust as well as general disruption. However, we can report that little or no damage was caused to the edges of the walls (these were repaired), the installers cleaned up each day and caused a minimum of disruption. It was a painless event.
We would highly recommend Warwick Glass.
Yours faithfully,
Fred & Beryl Lockwood

We had a new outside door. Guys arrived on time, had everything done and dusted after about an hours work just as they had said. Cleaned up and made a good job - very pleased

This is the third time i have tried to use Warwick Glass to support local businesses. Each time the service has been poor. This time they came to measure up and i didnt hear back for over 2 months and 4 calls later. They then quoted for half the job. Came out in May and eventually returned my calls in August. I didnt mind waiting for the work given the pandemic but they couldnt even get the work right given they had come and measured up. Totally unreliable. Given my previous experiences of them had been oor I have totally given up on them now.

My dealings so far with the Sales staff and Reception staff has been negative. I’ve had to chase up sales staff on numerous occasions to get a quote, and on one occasion, the sales person actually laughed at me on the phone. The reception lady’s tone was so rude and unwelcoming. Really shocking and unacceptable.
On the plus side, the survey man was pleasant to deal with, and I hope the installation crew will be good when they install our door tomorrow morning.
Not sure I will want to buy from this company again as my experiences pre-sale has been very off-putting.

not too bad, did a good job when called out last min. would use again

Had one of their workman turn up at a neighbouring property & thought to invite in to replace the glass pane in my kitchen door where the seal was leaking.
Quoted a price of £70, incl. materials & labour.
Then Covid struck so failed to get back in touch.
Made contact again recently & the individual advised that he no longer has the glass pane so the price would go up.
With that in mind made contact with Warwick Glass who attended the property & wanted to charge me £140 for the same work.
Their justification is that the individual in question wasn’t going to be paying VAT & it was going to be carried out off the books.
Neither is my problem or fault.
I simply wanted a job doing that I was quoted on by an individual representing Warwick Glass.
I was also led to believe during a previous call with one of their managers that Warwick Glass are doing very well commercially so there is neither the need nor desire to honour the price put forward by one of their contractors/employees.
In addition it was suggested that they only have my word for what had occurred, which is also inaccurate as the whole dialogue with their employee/contractor is on my phone by way of text message.

Update 18/06/2020 17:47

It appears I have been unfortunate with the 3 staff I came across until today’s phone call with a more senior member of staff who clearly would not have acted in the manner some of his colleagues have & was unaware of the issue until the review I posted.
I thank him for his intervention, which was appreciated & at the time of publishing the initial review unexpected in light of the fact that I had spoken to two other managers preceding my comments.

Top class service. No pushy sales, quality products, high standard of fitting. The place to go for home improvements

We have just had French doors, patio doors and a kitchen window fitted by Warwick glass. The whole process from start to finish was excellent. They came when they said they would and fitted our windows at our convenience. We wanted to thank Andy and Jason our fitters who have now done 2 jobs for us, they were great, we are delighted with everything and they left our house clean and tidy.
Thanks again. We have also recommended you to our friends.

This company has very poor customer service I find it hard to believe the positive comments posted on here.
I did a quote online which said I would be contacted in 24 hours, a week passed and nothing so had to chase it.
Spoke to a salesman who said he would email me a quote, more than a week passed nothing so chased it.
Salesman sent it to wrong email address despite the fact they had my correct email address through the website and had sent a previous email.
Sent him the correct email address again and nothing (no its not in SPAM).
Did the same inquiry with WindowPlus, salesman came out as arranged to see the job and sent quote by email same day.
No more excuses please, I get the message!

We have just had french doors installed by Gavin. He arrived on time and was meticulous in fitting the doors and frame and in clearing up afterwards. He cleaned every thing and vacuumed up the dust. and made sure that the doors were working properly before he left. We are delighted with the service we got from Warwick Glass.

Within the last 12 months we have had our windows, doors and conservatory replaced and upgraded through Warwick Glass. We have been very pleased with the process from sales though construction to completion and the after care service too. We would have no hesitation in recommending this organisation who we have found to be very thorough and professional at every stage.

Andy and Jason did a great job, working round all my mess and completing the entire house (six windows and two doors) in a single day: they left the place cleaner than they found it! One pane of glass came off the van cracked, but a new sealed unit was made, delivered and fitted within two days - excellent service. Overall very satisfied, would definitely recommend Warwick Glass to anyone else.

This is the third time we have used Warwick Glass. They have delivered excellent service all the way through the process for fitting our new windows and doors. They came out to measure and discuss what we wanted. The quote was sent promptly by email in only a few days, The fitters have finished today, a day earlier than originally thought. They were excellent, efficient and made sure all parts of the job were finished to a great final finish. The top quality products that they use (we chose Rock door) and their excellent work have transformed our home. Thank you so much.

We’d heard that Warwick Glass had a good reputation.However although a salesman came out and spent ages measuring we never received a quote.
We rang and chased it and the quote still hasn’t materialised.
Doesn’t fill you with confidence if this is their approach to customer service.

Fitted 4 windows and door the whole process was so easy.
The fitter Jason was exceptional in his work and attention to detail. It was a pleasure to have a skilled and efficient workman to do the work. The quality of the windows and door is exceptional. Will have no qualms in using this company again and would recommend them to anyone who needs to use their services.

We were dreading the upheaval but everything went smoothly. Workmen turned up on time, were very friendly and helpful, and always left the site tidy. Liaison with site managers, surveyors etc was superb. Would highly recommend.
Mr and Mrs Page - new conservatory