European Wax Center Avis 

They don't use tools to make sure the brows are even. They just eyeball it. Brows are a specialty that require more expertise than just knowing how to remove hair with wax. I do not recommend this place for brows.

Don't believe the negative reviews on this website. This place is great. I have found an excellent specialist whose name is Alexis and she has been a doing terrific job here in the Naples location. She is meticulous, thorough, and somehow with her, my every waxing experience is pleasant. Alexis is both personable and knowledgeable and I highly recommend her.

I had a very frustrating experience on 05/10/25 during a Brazilian wax (Central Park location-VA) appointment. The wax specialist pulled the wax while it was still wet, which caused it to break midway and tear my skin. It was extremely painful in the moment, and although the specialist apologized, I initially let it go because I had seen her before and she had done a good job in the past.

However, once I got home, I noticed the area was bleeding and looked badly injured. The pain worsened significantly after I took a shower. I returned to the EWC today (05/11) to report the issue and request a refund. The front desk had me complete a complaint form, and another wax specialist inspected the affected area. I was told to wait 48 hours to see if the skin improves—and to see a doctor if it doesn’t.

As of now, no refund has been issued, and I’m still in severe pain. This has been a very upsetting and painful experience, and I hope EWC takes appropriate action.

Rebekah was awesome!! She really knows what she's doing!! This was my first eyebrow waxing since my hair came back and she was not only gentle she was awesome!!! This is going to be my home for my waxing thanks young lady!!

I called to book at the Fayetteville location They weren't available so I was sent to Rogers which was amazing I was referred to Joy. Joy gave great conversation and great service.. I'm looking forward to seeing her again

Why do they harass me when I walk in and when I leave to get me to prepay for waxing or buy their products??? I am just there to get a wax and that’s what I pay for! Stop hounding me to pay for products and sign up for membership!!! It’s extremely annoying! Today they wouldn’t let me leave unless I signed up for a prepaid pass until I finally raised my voice and said NO! It’s ridiculous!

Dajah is amazing! So great at her profession, she is incredibly efficient and counsels me through the entire experience every time. I'd never want this by anybody else!!!

Wonderful !! Joslin and Ariana are the best !! So helpful and always look forward to seeing them . They take the extra time too on the small details , which I so appreciate !! Great experiences !!

Rudy Lane , Ky customer :))

EWC in Hollywood, FL. I had an eyebrow wax, eyebrow tinting, underarms, and bikini waxing. My esthetician, Marilu, was amazing! Her treatment was quick, painless, and very thorough. It's been awhile since I've had a waxing, so I was a bit nervous, and she instantly put me at ease. I felt comfortable, and when you're having your intimate areas waxed, feeling relaxed can be a challenge. The room was also clean and inviting. The wax did not burn and my skin was nice and smooth afterwards. I highly recommend booking with Marilu!

Niha at Bethel Rd in Columbus was wonderful. She explained her plan prior to starting and checked in throughout the service. She also gave feedback about color selection for the eyebrow tint service. I will book with Nina again.

Navigating the Tradition Florida EW is a quagmire.
They don't like to Post ANY Prices, instead Referring to the Website while you're standing right in front of them and Asking: "are you Rebooking/Renewing?" They don't Show You what you're are Rebooking/Renewing. No Product Price Lists anywhere so you can Look at it, compare and contrast it, etc. Hard Sales Tactics. Pricing is a Mystery. Are they Ashamed of their Pricing?
They ASSume you know everything about their Business and if you ask a Question, you're Treated in an Impatient or even Hostile Manner.
I've been to other EW's and they don't Operate in this manner. Instead, they're Open and Discuss what "Package" you have and where You are in that Package, and what to Expect. There's No Guess Work. Here though, their Communications here are stilted.
I've also been around the World i.e. actual Brazil where they are much more thorough and don't Nickel & Dime each hair. They also Shape Professionally. There's no "Extra Fee" for Shaping. So, this one Office should be Called "American Wax" because there seems to be a Poverty Mindset, and it's a Minimal Wax. I can't wait till Fort Pierce gets one, hopefully they'll have a more Open and Communication oriented Staff that is more Transparent with their Product and Considerate of their Questioning Patrons.

Joslyn is amazing she is so smooth; I didn’t feel anything!!

European Wax in Fort Lauderdale burned my eyebrows I called four times to tell them what happened to me and asked the manager to call me back corporate to call me back anyone to call me back and they ignored all of my phone calls. I have been going there for many years without any complaints, I cannot believe that they ignored this one .

If you care about your skin DONT GO HERE
I usually never leave a bad review anywhere but this place did it for me. I was injured during a session due to negligence and unprofessionalism by an esthetician there. They lack skill, and protocol. She didn’t follow the correct procedures and do the task the right way instead rushing and winging it. I just saw another bad review for them that’s similar to my situation in terms of how they act at this establishment. Long story short I am now in talks with the companies lawyers to work this out. I developed folliculitis and hyperpigmentation after I went here it’s been over a year and it took them a year to take accountability for their mistakes after I constantly kept reaching out to the claims team. However they are still being difficult and trying to get rid of me without making things right. I am dealing with the consequences of going to this place because I wanted to take advantage of their promotion they were offering (cheaper priced service than others) but it’s not worth it. They have to do promotion deals to get customers in the door and I should have known that was a red flag but I still went. When I say worst of the worst I can’t emphasize that enough. They disregard customers and don’t care about the actions they’ve done. I am now scarred physically and mentally I don’t want it to happen to anybody else that doesn’t have the courage to speak out like myself. My once perfect skin tarnished because of these clowns. They have bad staff and terrible service. I am doing my part in warning people while still battling these sick people for what they’ve done to me. I have spent thousands of dollars as well as a lot of time and went to countless doctors to try and heal my issues but still no luck. They are liars and not knowledgeable about their own field. I will be heard and compensated and will not give up on this matter. I will place a negative review everywhere I see fits explaining this horrible experience I’ve had with them and make sure to get the word out with the network of people I know in Bellevue and surrounding areas. I have been silent because I thought they were going to help me but it’s been this long and nothing has changed.

tried to cancel my membership July 3rd, but management never called me back. I figured it was because of the holiday, but I called a second time (Saturday, which is today) and they assured me when the manager was back from lunch they would contact me. Two hours later I called and asked what was going on. Turns out the manager was on the phone so I asked her: Were the women at the desk not giving you your messages? Or was it a marketing tactic? she explained she needed to go to Regional Management to get a cancellation started. I asked why she never called me back and she didn't have an answer. She attempted to ask me why I want to cancel and I told her I didn't need a reason. So now, 200+ dollars later I have contacted my bank to stop payment on future transactions which cost me another 25 bucks. I am never buying a membership from anyone ever again. And they can keep the rest of my eyebrow appointments that I paid for because I am over trying to recoup anything from this awful experience.

I called in 6/10/24 to cancel an appointment as well as inquire about how to cancel a recently purchased wax pass. At that time, I was informed by the representative that she would cancel the appointment, but the store manager would follow up with canceling the pass. After not hearing from anyone, I followed up with a call a week later and left a detailed voicemail. I was subsequently charged for the monthly fee after 3 weeks of trying to cancel. I finally spoke with the manager 6/29/24 after 3 weeks and 3 phone calls. Amber was rude and informed me that she did not have time to complete the transaction and would do it later that day. I asked how this would be confirmed, and she stated an email would be sent. It was never completed. To date, I have spent one month trying to get this resolved. I have since disputed the charge with my bank, but it should not have come to this.

Staff and service are great, but the refund policy for wax passes is terrible. No one wants store credit for waxes when you wanted a refund on prepaid waxes! For a policy this egregious, the staff should explicitly state no refunds after 30 days. A block of fine print text at the desk or on a phone screen isn't enough. I've reevaluated my opinion on EWC based on this policy, and while I might be locked in for another year, I'll be gone the next. It's too bad since I've been a loyal customer for a year now. It's alright though, not like NYC is lacking in alternative waxing spots.

I HAD A BAD EXPERIENCE AT THE BEGINNING OF MY VISIT. I WAS WAITING TO BE CALLED IN AND OVERHEARD A GIRL I THINK THEY REFERRED TO AS MARIA BEING DISRESPECTFUL TO AN EMPLOYEE. I SAT AND WAITED WHILE THE GIRL CONTINUED TO DEGRADE THE OTHER GIRL. I DO BELIEVE BEFORE I ENDED UP WALKING OUT THAT THE GIRL REFERRED TO HER EMPLOYEE AS HAYLIE. AND TOLD HER THAT SHE LEAVES A BAD TASTE IN HER MOUTH. I STATED THAT IT WAS DISRESPECTFUL TO TALK TO AN EMPLOYEE THAT WAY AND TOLD THE MARIA LADY TO CANCEL MY VISIT. I THINK THIS PLACE NEEDS BETTER MANAGEMENT THAT SHOULD DEFINITELY KNOW HOW TO SPEAK TO THEIR EMPLOYEES. THIS ISNT THE FIRST TIME IVE GONE TO THIS LOCATION AND THIS SAME GIRL WAS DISRESPECTING SOMEONE ELSE. I HOPE THESE OWNERS OR GMS START TO CLEAN THE PLACE UP.I DONT THINK VERBAL ABUSE IS THE WAY TO TALK TO OR TREAT ANYONE.

I changed locations from Carrollwood to currently South Tampa on Neptune, I have gotten random Estheticians since then. Today I met Lana! She was so caring, professional and made sure to pluck the tiniest hair :) I will definitely book her as my regular person!!

I see Jill at the Gloucester location, she's great take's her time and make's me feel comfortable