Waylands Avis 

Excellent service. Kept informed. Phil was particularly helpful

Harry, the delivery driver was a pleasure to deal with. Courteous and friendly. Well done Harry!

Comfortable environment spacious building and great customer service. Joshua parker was very helpful and was in hand to support with any questions I had, any time. Great deal thanks Waylands

This will be the second car I've bought from Wayland's honda in Bristol. On both occasions the service has been fantastic
On this occasion,Joe Chadwick could not have been more helpful. Even trying( with extreme patience) to explain in detail the cars functions.
Thanks for all your help

Very helpful advice from Tom - made the whole process straightforward. I’m very happy with my new car.

great buying from Waylands, very friendly and great cars.

Had a fantastic experience buying an XC40, super helpful start to finish. Thank you Tom for being so great!

Harry delivered and picked up and dropped off our car when it was in for an MOT. Efficient this year and last year and always fun and friendly. Thanks Harry!

Speedy and excellent service from the staff that dealt with my new car from Waylands.

Harry collected my car and was brilliant as usual. Cheerful and professional, he always goes the extra mile.

Excellent as always (though not cheap, but what main dealer is?)

Shout out to Harry who collected and dropped my car back to me. Always chirpy and professional :)

They have looked after the car since new. It's not easy to get an appointment as they're always busy but they are professional and competent. I've not been able to book a courtesy car the last couple of times and I live in the country, so this is inconvenient, but they do a pick up and drop off service which works well. Marius, the driver this time, was very helpful. The car is usually cleaned inside and out on return, which is great

I had my Kia Picanto serviced at Kia Reading today and unfortunately it was not a good experience.

I arrived at 11:00am and didn’t receive my car back until 3:50pm, which felt far too long for a routine service.

I also noticed that my car appeared to have finished servicing for quite some time, but no staff member followed up with me. I had to go to the front desk to ask about it, and only then was I told it had been ready for a while. Better communication would have made a big difference.

More concerning was the unprofessional behaviour I witnessed. I saw staff throwing car keys to each other at least twice, and they dropped them on the floor. After collecting my car, I noticed scratches on my key. Car keys should be handled with care and respect.

Overall, I’m disappointed with the level of professionalism and service and expected better from an authorised Kia dealership.

Great service, very happy with my new car. Thanks, Josh A

I purchased a car from Waylands Honda in September last year with a full Honda Approved warranty. The sales team were extremely attentive and helpful throughout the buying process, which made the initial experience very positive. Unfortunately, the aftersales service has been a major disappointment.

Shortly after purchase, a number of small faults became apparent. We were assured these could be fixed while we waited. However, the car was kept for four hours and, when we drove away, the issues had not been resolved. Even more concerning, we were told that some of the problems were not their responsibility, despite the fact that they should have been identified during the pre-delivery inspection.

One example is a corroded exhaust bracket, which we reported within the first week of ownership. At the time, we were told there was no issue. This clearly should have been checked and addressed prior to sale, especially under an Approved Used warranty.

Since then, we have made multiple phone calls and sent several emails, yet have received no response whatsoever. The lack of communication and accountability has been extremely frustrating.

We have now contacted another Honda Approved dealer locally, who are inspecting the vehicle this week. It is shocking how quickly the level of service changes once payment has been made. Based on our aftersales experience, I would not recommend this dealership.

Dan , the sales person was doing his best to offer me the proper information. When I questioned my finance agreement in order for a better understanding for myself Dan went and called the manager. Being a manager myself I have found his attitude very superior and disturbing. Being a manager you hold the knowledge and the products you are selling but it's very important how you make your customers understand that. The ability to explain your products for everyone's understanding and in a professional manner( for me being a foreigner) I felt the interaction frustration. From that point on there was a change in Dan's behavior but he maintained it professionally. I still have to take my car back this Tuesday as they didn't have any mats ( understandable being Saturday) and for the technician to resolve some dents.

Sales staff were very helpful, Informative and Friendly, went a lot further than other dealers to satisfy the Customers.

Our experience at Waylands reading, is one i would explain as 'it was meant to be' we arrived at the dealership late on a Saturday evening just as the guys were closing up, we asked if we could just look round a car as we had been severely messed about by another dealership. Initially Jed spoke to us and tried to help us find the car, then he remembered it was in the workshop having alloys. He also had a quick video which was great and Jed let us watch some of that. Whilst he went in to check we started chatting to Jim explaining our situation, from that moment I felt he genuinely cared about how our experience and wanted to help and turn all of our bad customer service around.

He went above and beyond from that day he stayed late that night and helped us get a reservation down on the car and said he would call us on monday and check in and notify us on the car, which he did and he sent a blinding video over too that he had personally taken, carefully outlining and focusing on the details and body work of the car.

All paperwork, communication over the next few days was handled with ease. Everything clear and easy to sign and put through.

We picked up our car by the Friday, Jim met us got us sat down for the serious part and couple of extra paperwork and of course the £££. He showed us the car which i can honestly say was stunning and immaculate for a used car, he really helped us put faith back in Volvo after a couple of stressful weeks with another dealer. We took it for a test drive and I can honestly say a little bit of me inside screamed because we did it, we got the car of dreams and Jim helped us get there.

Jim is an asset to waylands, I didnt feel like I was with a salesman I felt he was someone we had known forever and he just wanted the best for us. We had great conversations, laughs and professionalism all in one go!!

If anyone needs a volvo now, I will 100% recommend them to Jim at waylands.

Thank you for my beast of a car!

The team at Waylands did an excellent job of servicing our Volvo. The pick up and drop off service was smooth, special thank you to Harry who was very helpful and explained the service carried out.