Why does it take 2-3 days to obtain your prescription from Well pharmacy, I understand that if items are out of stock you may have to wait, but even off the shelf items take ar least 2 days.. Exampl... Voir plus
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It is very frightening when you can’t get the medication you need to be well. Well.co.was so helpful and made sure we got what was needed, they made sure the GPS got the gob done. Thank you so much.
I find well pharmacy excellent, they remind me about my prescription and all l have to do is go on the app and order my prescription , they send it to me within a few days.
On time with my precipitation
À propos de l'entreprise
Écrit par l'entreprise
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Écrit par l'entreprise
Coordonnées de contact
42 Austhorpe Road, Crossgates, LS158DX, Leeds, Royaume-Uni
- 0113 264 5309
3,4
Moyen
9 avis
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Poor experience and customer service
My initial experience with Well Pharmacy, Cross Gates, I was given the incorrect medication and had been taking it for some weeks before I realised something was wrong because of symptoms/side effects necessitating a visit to the GP. No apology was forthcoming though it was reported at my doctor’s request.
In hindsight I should have changed pharmacy at that point, but instead I gave them the benefit of the doubt. However, recently, I’ve been on the receiving end of sub standard, indifferent customer service from Well Pharmacy, Cross Gates; including the contents of my prescription being mentioned in front of other customers (no regard given to privacy), and of course the waiting times other reviews have also mentioned. So, this time, I shall most certainly be changing pharmacy.
20 novembre 2024
Avis spontané
Réponse de Well Pharmacy - Cross Gates
Helen,
Thank you for taking the time to share your feedback regarding one of our well stores. We are deeply sorry to hear of your recent experience.
So this can be looked into further and ensure this has been reported, please email this incident to hello@well.co.uk with the pharmacy name and address the subject bar. This will ensure the information you provide is recorded on our reporting system where the branch area manager will have visibility of
and address any issues directly with the pharmacy.
Thank you once again for your feedback and please accept our sincerest apologies once again for any inconvenience caused.
Kind Regards,
Well Pharmacy
Best I love it 😀
11 mai 2023
Why does it take 2-3 days to obtain…
Why does it take 2-3 days to obtain your prescription from Well pharmacy, I understand that if items are out of stock you may have to wait, but even off the shelf items take ar least 2 days..
Example..my GP sent a new prescription to well pharmacy( 1 item), the GP also gave me a copy to collect, I visited the following day, handed the copy to a staff member, who took the item out of a draw, and placed it on the working counter and told me it will only be a few minutes, another member of staff then said it will be ready to collect tomorrow???
Think it's about change of pharmacy.
8 mars 2023
Avis spontané
Réponse de Well Pharmacy - Cross Gates
Hi Ken,
Thank you for submitting your feedback regarding one of our well branches. We are very sorry to hear this.
If you would like to discuss this further, then please email hello@well.co.uk with the pharmacy name and address in the subject bar.
Thank you once again for your feedback.
Best Wishes
well.co.uk
3 day wait for prescriptions
For a second consecutive occasion I have had to wait three days for my prescription. The first time, having been told to return in three days, I checked with my doctor to see if they had sent the prescription. They confirmed they had and that the medication should be regular stock. They rang the chemist and it was ready the following day, however, when I collected it I received a very impolite complaint from the staff for have 'complained' to my doctor. I now have a very painful neck and throat and again was told to wait three days. Having felt the need to see a doctor, I can't imagine why anyone would expect to wait before starting their medication (repeat prescription excluded). I have changed my chosen pharmacy and will not use this branch of Well chemist again.
15 novembre 2022
Avis spontané
Réponse de Well Pharmacy - Cross Gates
Hi Clifford,
Thank you for taking the time to leave a review regarding one of our Well pharmacy branches. We are very sorry to read that you will no longer be using Well as a result of your experience.
In order for your concerns to be raised and investigated, please contact our Pharmacy Superintendent's Team at yourexperience@well.co.uk or 0333 010 2222 with your full name and contact details if you wish to be contacted. They investigate complaints and store issues for Well Pharmacy so they will be able to assist you directly.
Thank you once again for sharing your feedback and please accept our sincerest apologies once more.
Best Wishes
well.co.uk
You are amazing
It is very frightening when you can’t get the medication you need to be well. Well.co.was so helpful and made sure we got what was needed, they made sure the GPS got the gob done. Thank you so much.
8 novembre 2021
I find well pharmacy excellent
I find well pharmacy excellent, they remind me about my prescription and all l have to do is go on the app and order my prescription , they send it to me within a few days.
30 septembre 2021
Excellent service!
Great customer service and home delivery makes getting prescriptions so much easier.
3 août 2020
Avis spontané
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