West Midlands Railway Avis 

Left Leamington Spa on the 13.40 today 12/09/24, train pulled into Coventry a couple of minutes early, but was still sat there 15 minutes after it's scheduled departure time, so I got up opened the doors and asked on the platform was was happening, and the reply I got from 1 of about 4 staff members was that there was no gaurd, so after about another 5 minutes or so the train finally departed, and there was no announcement of an apology to all the passengers kept waiting, it's really poor you know what time you start work so there should be no excuse, but to have no apology is downright rude

Trains are constantly cancelled meaning I'm now having to actually factor this in to my travel time just incase. I'm working full time and the constant adding to my day is leaving me feeling burnt out- to top it off I'm paying for a monthly rail ticket. I've never known a service to be so unreliable

Had to pay for a ticket for one stop, a 14 min train journey because my ticket wasn’t valid on their train. understandable yes, but it cost £3.95 and that’s WITH a railcard ! I paid less for a return with Transport for Wales

Train broke down, delayed as usual. Least the drivers got a big pay rise makes me feel so much better sat at Bournville

Absolutely fed up with all the trains getting cancelled or delayed last minute, causing disruptions to peoples days out & work life's.
It's always on the weekend aswell funnily enough

Shambles of a company,

Utterly useless. Wouldn't trust the workshy, overpaid, over unionized company to run a Brio railway set.

Ridiculous service been travelling from Wolverhampton to dudley port last 6 months 13:48 from Wolverhampton to dudley port 90 percent of tym train is delayed by atleast 7 minutes for a 10 minute journey reason
I wonder how much pissed off are passangers who travel longer journeys with West Midlands trains

There won't be any difference and no changes , the services will be the same as always delayed cancelled, the worst transport in the UK , every single day I go through this ... So giving a review makes no change .. poor service

First train out of Birmingham new street yesterday morning to Shrewsbury 8.25, it was stood on the platform running for a considerable time beforehand, however the driver didn’t choose to open the doors till 8.25, meaning a definite delay.
Eventually left 17 minutes late, no announcement at all, and no attempt was made to make up time.
Given that this was the first train then clearly that disrupts the schedule for the rest of the day!

Went from Reading to Kidderminster - return on West Midlands trains via Brum
New Street was a nightmare. 3 out of 4 trains cancelled cos of lack of drivers.

This is a journey I normally drive, but thought I’d let the train take the strain for once. What a disaster - is this any incentive to get off the roads.

John S

Sick and tired of endless cancellations, not even the strikes due to treating their staff like rubbish and exploiting them. Avoid and only take if essential

Unreliable and can’t be relied on if you have anything important to attend. Regular cancellation of services on the Birmingham/Worcester services, often with totally contradictory live information.

Too many automatic announcements on the train, they seem to be at least every 10-15 seconds. Tannoy announcements are far too loud. Constant cancellations/late trains.

A few rude staff members on the trains.

Just all around terrible.

Cancel trains at a moments notice with no further later services between Hereford and Birmingham abs blame lack of staff, maybe run your company better. Customer service non existent but you see then posting songs on Twitter. Funny they can get the staff for nonsense like that.

Great Malvern to Birmingham train cancelled again. Office at the train station closed. No toilets access. People coming down from the hill expecting to get home using eco transport means.....can they ? No, of course, thanks to WMR.Every summer the same mess . Cancellations.
Dear railways, can you understand something like weekend plans?

Absolutely ludicrous "service". I have tried to book train tickets fairly regularly for the past year from Worcestershire to Hertfordshire and 9 times out of 10, the trains are cancelled at the last minute or painfully delayed. Sometimes I can't even get a refund on my ticket so they're literally just stealing my money at this point. I honestly think it would cost me less money to buy a house in a county with a more reliable train service than to ever bother with West Midlands Railway ever again.

92% of all reviews 1 star. It would be even worse if no stars was an option. Management should be embarrassed by this. Another poor service experience this morning with trains cancelled due to lack of staff.

Excellent start of school holidays and nobody at west mids trains thought ooh let’s make sure there is enough crew to run the trains! No let’s just cancel shed loads both directions and charge £9.10 return to be crammed on a train you have waited 40 mins for much better …

Is it so expensive to install screens onboard to communicate the route and next station?!! There’s an announcement every second! It’s not an obsolete concept that people like to read while travelling, but it becomes one with the constant silly announcements. Install screens and allow us some peace, ffs! Stfu!

I really needn’t say anymore 3rd or fourth review now. Nothing changes , constant cancellations of services , packed trains . no refunds. Obscene charges to claim refund back. Old stock dirty trains .

Have to rely on this rail network to get to work and travel into city centre and constantly held to ransom.

Hopefully as labour stated about nationalisation of rail in the uk in their manifesto it happens soon. Please for the love of god …. Stop this company running and give the contract to someone else in the interim.