Weymouth Street Hospital Avis 5

Was booked for a diagnostic procedure at the Weymouth Street Hospital. 5 days before the operation, the surgeon said he needed additional tests which couldn't be completed in time.
The appointment was cancelled: 80% refund due.
Four emails asking for a refund: no response.
One Formal complaint letter by recorded delivery: no response.
One "letter before court action" (initiating what used to be the small claims court procedure): payment!
Payment was "accidentally" rounded down to the nearest hundred pounds.
Yet another email and I finally received the full refund five weeks after the cancellation.

Extremely clean environment, super professional staff, meals excellent and took into consideration what you could eat and required.
Mr Ion is the best surgeon I have come across yet and would certainly return if I ever wished for any other surgery private.

AVOID THIS HOSPITAL FOR COSMETIC SURGERY . They do not refund you or take any responsibility. I have an ongoing complaint with them and they do not care how much this is affecting my mental health. They are not putting matters right despite the amount of evidence that I have provided for them. I had cheek implants with Miss Caroline Mills and on both occasions they were too large. She also performed other facial surgeries some that didn’t go too well which she admitted!
Neither of them will take any accountability. I have provided the Phoenix hospital group with second opinions from other consultants and yet they still want more evidence! I’ve been told they will not give me a refund . I warn you all .. they do not care about the unhappy patient . I feel so alone and unsupported throughout all of this . Mr A Barker ceo doesn’t care about the safety of his patients . This dispute is still unresolved . When it comes to an end I’ll put up all the letters and evidence up.

UPDATE : MAY 2023 : I would definitely avoid this hospital and the Phoenix Hospital Group as they put profit before patient . They don’t care about the patient at all . NO REFUND . Horrible hospital . Basic and allowed my surgeon to get away it . Avoid ! Go abroad instead ! Cheaper and better ! These london hospitals are over priced for no good reason .

I had revision rhinoplasty with Dr Uppal 6 weeks ago. I was very dissatisfied with the nurses that were supposed to be looking after me. The check in at reception downstairs was fine and the reception staff were pleasant. I did think the waiting area was slightly overcrowded considering we are currently experiencing covid. It is a small waiting area and there were 6 of us sitting less than 1metre apart. The room was adequate. One of the nurses was not wearing her face mask fully which concerned me. However she was very kind and friendly. I was disappointed after the surgery on every level. When I was coming out of my general aneasthetic I was trying to call a nurse for water but I could hardly speak and she had left my side, I felt like I was going to choke and started to panic a little. She was pacing around outside of my cubicle so I couldn’t get her attention. When she finally came to me I asked her for water and she was quite unpleasant and rude. She started telling her colleague that I had too much water and would be sick. Well I was not sick and I needed the water after the op. I was taken to my room and it was a good few hours … maybe 2/3 before they brought me food. They said they would call my partner an hour before I was ready to leave. This did not happen so I had to call him myself. When he arrived they informed me he was outside. At this point I could see that the nurse was ready to get rid of me. Her friendly disposition from before my surgery had left the building and it was clear she was done for the day. She stayed in the room whilst I changed without offering to help me. She then walked me to the elevator and said bye. I was still feeling dizzy, so really should have had some assistance to at least the entrance door. When I reached the ground floor there was nobody to open the heavy door for me so I had to open it myself. This is poor considering I’d just gone through a rhinoplasty surgery and was still recovering from the aneasthetic. I was not impressed with this hospital and I would not pay for private treatment here again. I expect this level of care from the NHS not a private clinic. They really should be more selective when choosing nurses.

Let me firstly say that the MEDICAL STAFF, Kitchen, Cleaners etc.. were ABSOLUTELY MARVELOUS.
My whole complaint is about the ADMIN.
What should have been a pleasant experience was marred by the ADMIN of both Professor Dunaway and mostly by the Weymouth Hospital Admin.
I am not new to this Hospital.

1) When I first rang for an appointment to see Professor Dunaway the Admin said that it would cost £350 payable before the appointment. She said this 5 times in about 3 mins. I got it the first time and I thought that this was a little unprofessional.

2) When I arrived for my appointment. No one knew anything about my money. I decided to leave it in an envelope with a young lady.

3) My appointment lasted about 10-15 mins… That was fine.

4) My total bill arrived by email. I rang to say that my son would be paying and I was told that it should be paid to 3 different people. I told her that I had never come across this before and could the total be paid into their Client Account ? She rang me back and agreed that it should paid into 2 accounts. Theirs and the Weymouth Hospital.

5). The following day my son rang the Surgeon's Admin and the Weymouth Hospital. It took 10 calls over 5 days before anyone was available to accept the money.
The phone was not picked up or a message to say that no one was there and please ring back. At one point the phone was put down or the Machine wasn't working.

6) When I got to the Weymouth, I was not shown to the usual roomy room which I had had before, and as advertised. My first impression was that I was given a pokey little afterthought.

7) First day after my op. was predictably very painful and the
Anaesthetist DR TURNBULL and SENIOR NURSE EMMA, Bent over backwards to make sure that I had a good night’s rest and I thank you.
I took an Uber home the next day.

8) 3-4 days later and there was no usual courtesy phone call to see if I was at very least still alive. Unprofessional.

9) 11 days later I had a call from Weymouth to say that they had forgotten to add £70 to my bill and could I pay it immediately. I did.

10) 13th day I had another call from the Weymouth to say that they had neglected to add another £75 to my bill and could I pay it immediately. I did.

11). Day 14 I was given an appointment to have my stitches out. That would be £100 payable in advance.
Again, I stress that the Nursing Staff were EXEMPLARY.

12) I was then given an appointment to see Professor Dunaway for another 5-7 mins and I was also given a form to fill in.

13). The form, which I was given three days running was one which I should have signed Before my op. I didn't sign it.

14). When I told the Professor about all this stress caused by the Admin Departments. He dismissed it by saying that they would find me a better room next time... I thought that was a shame as it did not reflect well on his Business.

15). My surgery has turned out Excellent. Thank you Professor Dunaway.
Shame about the absolutely Unnecessarily AWFUL time with ADMIN who have even now, got my address wrong. Sheesh..

16). TOTAL- £17.449
ADMIN A DISGRACE.

17). I don't believe it... I have just received YET ANOTHER bill for £153 for something that no one seems to know what for. I have just rung around 3 separate departments.
It brings the TOTAL to £17.602