Wheelbase Avis 

Highly recommended, ordered a bike to collect in store , the team worked around my schedule to have it ready earlier at my request , at collection the staff couldn’t have been more helpful, even spent a good hour showing me around the bike and personalising the setup for me. Fantastic experience.

Bike arrived without pedals, making it immediately unusable.
The accessories (bell, reflectors) were poorly packaged — small components were scattered loose throughout the box rather than grouped together.
Delivery by DX was equally poor. The window was 8:00–18:00 with no tracking or updates, and a £3,500 order was left unattended outside the front door during a 15-minute school run.

The bike was good and delivered quickly. Disappointingly they have refused to pay my cashback (via TopCashBack) which I think is poor.

The staff were knowledgeable and very helpful. The two bikes I bought were competitively priced.

Very fast delivery in under 24 hours.
Excellent product and service

Quick delivery, no issues.

Very disappointed with rudeness of staff on the day after our Brompton bicycle had a new gear cable fitted plus other work to the cost of £254 on it’s first ride out after 5 miles the ‘hub gear cable pulley anchorage’ broke leaving me uphill in top gear. The response we received was unhelpful and condescending both on the phone when I was with a very helpful member of staff in Windermere bike shop (Total Adventure Bike Hire) who diagnosed the problem and got me back in a low gear and when my partner then did another journey to Staveley with the bike to be told it was not broken when it left the bike shop. However the mechanic was apologetic. In no way did the manager nor company make us feel valued as customers and we regret spending any money with them.

I wanted to order a bike with different handlebar width to the original, sent email and followed with phone call. The Man on the phone was extremely helpful in setting up finance and everything needed for the bike and new handlebar fitting. Bike looks amazing and delivery was prompt.

Yet again Ben and the team in Ilkley really helped me out with my bike (rear mech setup).

I like that not only is my bike running so much smoother but that they also take the time to explain what was wrong, how that effected my cycling and also what they did to fix it

I do my own servicing but it goes to show that it's still always worth taking into a professional from time to time to make sure it's all good

Good Local Bike Shop experience!! Thanks again

My first time using wheelbase and won’t be the last. After the chain snapped on my bike and was unable to get it looked at elsewhere. I tried my luck when passing by. The member off staff that assisted me was brilliant. Came out looked at the bike and said he could do it straight away for me. ( usually would need an appointment, I got lucky it was towards the end of the day ) within 15 minutes the job was completed. Thanks again much appreciated.

Brilliant service today in your Staveley store - Arthur was super helpful, answered all our questions well and is a credit to your store! Thank you

This is my second review for wheelbase ..I need to highlight 2 things here..1 I needed a replacement wheel as my car was smashed into by a hit and run clown..so I phoned the contact number for "paul" at wheelbase 4 times in the space of 2 weeks his response each time was I'll get back to you which he never did..probably couldn't be bothered??? Thats really poor customer service...however I phoned direct to wheelbase and spoke to damian and ordered a new wheel and tyre in the space of roughly 5 mins...so management ought to know ..why is Paul still working for you??.🤔. im thoroughly disappointed. Hats off to damian 😇

I recently purchased a Trek Domane from Wheelbase and couldn't be happier with the service. Even though the bike was out of stock for about 10 days, the team was fantastic at keeping me updated with clear timelines and delivery tracking.

I also ordered helmets and requested they be sent ahead of the bike so I could start using them—Wheelbase handled this perfectly and sent them out separately as asked. When the bike arrived, it was exceptionally well-packaged with very clear assembly instructions. A smooth, professional experience from start to finish!

Excellent service, perfect product and exactly what I was looking for
Thank you

Quickly delivered, everything perfect with the bike

Great price and quick delivery 👌

Excellent service and very good communication,very fast delivery