White Cross Vets Avis 

After visiting a Birmingham branch of this company, I am left embarrassed, upset and appalled at the shocking disrespect and rudeness from the reception staff and one of the vets at this clinic.

Understandably we were left standing outside in the cold due to the pandemic.

However, after waiting 1 hour and being told to arrive 15minutes early over the phone, we were finally seen by a rude VET. Who grabbed my shivering puppy out of my arms and raised her voice telling me to answer my phone when she was inside. I told her the details over the phone.

The vet then came out and plonked my pup back in my arms without explaining where the microchip or vaccine had gone in (leaving me unaware of which area not to touch).

The reception staff then came out and raised her voice to me when I expressed that I wanted to enrol the pup onto the pet plan (as requested over the phone).

Whilst waiting for 1 hour, nobody came to ask me how I would like to pay or to inform me how long we would be waiting with a shivering pet in my arms.

I was humiliated in front of other customers and members of the passing public due to the clinic's poorly planned and poorly organised staff and waiting system.

Absolutely diabolical. Never have I experienced such awful service anywhere (if you can even call it service).

Needless to say, our family’s pets have now been removed from this company.