Wickes - Ashford Avis 

Awful bathroom designing experience from Stuart in Wickes Ashford.

No greeting when we walked in, after finding the section in store for designing, we were greeted with “guess that would be with me”.

Straight away took us over to the bathrooms and started talking about how much money bathrooms cost and how expensive it will be (all before introducing himself and qualifying what we are looking for)

Stuart then sat us down (no drink offered) and started going through a Catalogue while making notes on scrap sticky notes. No use of a computer and couldn’t leave his seat to show us in person what we would be looking at. I ended up walking round on my own to get reference.

Stuart then decided to keep going on about how “Easy Bathrooms” would suit us better and that he won’t price us for installation as it’s so much money. I carried on insisting that we want a quote for installation included however I was challenged multiple times…. He clearly doesn’t see the benefit or have the trust in your installation team.

I’ve worked in sales throughout my career, so to be told I’m better off looking at another company sounds crazy to me.

Our appointment had to be cut short of the allocated time as he had another appointment due in.

So after 1 hour 15 minutes, we left without any designs or any pricing…. Complete waste of of our time.

B&Q had designed, priced and printed our 3D image and quote within an hour….

We are in the market for a new bathroom and need this fitted within a short time scale…. So you are losing customers that are ready to purchase due to laziness and ignorance…

As for Stuart who clearly prejudged and decided we would not be able to afford one of his bathrooms….. we are lucky enough to have no budget….

If we even end up with a design and quote who knows… we will probably have a bathroom installed by then!

Paul didn’t show up to his appointment. He called less than 30 mins before he was meant to arrive at 2:30 and told us it wasn’t worth the visit. We’re going through Howdens now instead.

On behalf of FareShare Kent, we would like to say to say a big thank you to all the staff at the Ashford Branch of Wicks for their support and assistance. Through the companies charity process we were able to get supplies that will allow us to refurbish our premises a little to make life for our volunteers a bit better. Thank you so much

The Wickes customer experience process is absolutely shocking. Totally over promise, completely undeliver. You do NOT have a 'personal' contact. I have had 4 different named contacts and only ever spoken to one of them. Whenever I have had to call them I have just had the next available advisor. No different to any other call centre. I have had to chase them for numerous things such as sorting our the wrong items being delivered (50:50 doors for a 70:30 fridge freezer), damaged goods such as the tap with a huge chunk taken out of it, the return of items that don't fit because the advisor incorrectly measured the kitchen and over ordered cabinets to name a few. The kitchen fit was started on May 6th, it is still not signed off on 21st August. The call centre are now radio silent and don't respond to calls or e-mails. Do yourself a favour and avoid them. If there are no issues and everything is measured, delivered, fitted and serviceable then yes, you can give a 5 star review and say it was wonderful. If there is a problem, no matter how small, it will snowball because the process can't cope and you will end with a kitchen you despise because of the turmoil and hasdle it will have caused you.

Very good fitters( Andrew godfrey Ltd ) for my new kitchen

I’m a regular visitor to the Ashford store and feel I should give a thumbs up to the service I always get. On my last visit Chris gave me a discount on some bags of gravel that had split. That’s without having to ask. Marcus also always helpful. Great service.

5 weeks now with a shower leaking through the ceiling so unable to use. under warranty and no one is in any rush to sort it. abhisek our custome relations manager looking after the case hads to be the most unhelpful person i have ever had the pleasure of dealing with. a complete shambles.

Charlotte was magnificent in assisting me with sorting out o donation of dying plants to the Local Hospice Foundation for their summer Fete. Hope some will survice with some TLC in this heatwave.

We had an excellent experience buying and installing our new kitchen from Wickes in Ashford, Kent. Our salesperson, Paul, was very friendly and helpful. He patiently walked us through the design process, showing us loads of options and pictures, and suggested alternatives when our initial ideas didn’t quite work. Despite our indecisiveness, Paul helped us nail down a design we absolutely love.The installation team, Chris and Josh, were brilliant. They ripped out our old kitchen in just one day and finished the new installation a few days early. Their professionalism, politeness, and hard work were second to none. When we asked for last-minute changes, moving plug sockets, tweaking the sink draining board, and fitting new light fittings, Chris was more than happy to make it happen. He even sorted out an unrelated electrical fault with our switch panel, arranging a replacement and fitting it after the job was done. When a damaged drawer front arrived, Chris quickly organized a replacement without any fuss. It’s now a month since the installation, and we’ve had no problems whatsoever, we absolutely love our new kitchen! We couldn’t be happier with the service from Paul, Chris, and Josh at Wickes Ashford. Highly recommend!

We are very pleased with our wicks kitchen.Thanks to Chris and Josh for installing it without very little inconvenience to us.They were very professional and thank them both for an excellent job.Mr and Mrs Fuggle.

First of all Michael gave us a first class service, when we visited the store the first time. He took the time to show us various products and when we choose the final design and placed the order, Michael was there to contact with any further questions or changes by email or phone. Excellent service

Charlotte from Wickes Ashford was helpful and attentive from the start in pointing out and guiding me through all the possibilities and options when choosing a kitchen and a shower room. She was helpful through the whole process. Excellent service. The installers were also excellent.

From a good experience in store, Ashford, with our designer, my experience with the Wickes Experience team who took over booking the fitters, to delivering the kitchen was a nightmare. They should be re-named The Bad Experience team!! Trying to organise one of their fitters, at a time to suit us proved difficult, actually impossible. The experience team were hard to get hold of, there was always a different person who answered the phone, as they based are all over the country - no central office. No one called back even when I threatened to cancel the kitchen by the end of the week if I hadn’t heard back from someone! In the end I organised my own fitter, who was brilliant, and considerably less expensive than Wickes’ fitting charges, which are extortionate. The Heritage kitchen was the top of the range, it looks nice, but I don’t feel it will last the test of time. It is nowhere near as solid, and heavy, as the kitchen we took out, particularly the carcasses. Also, they all come flat packed, which in my opinion adds to the inflated fitting charges. I would never use Wickes again, and certainly wouldn’t recommend them.

I needed a new kitchen in a very short time scale with delivery in 10 days. Most suppliers needed 4 weeks lead time, I had a kitchen fitter booked already so needed to get one quickly. I was helped at the Ashford store by Mykhailo who visited my home and came up with the plan. I visited the store and made some alterations. He was incredibly helpful and patient working with my ideas to make the changes. True to his word, Mykhailo worked with the delivery team to get the order out in time for the fitter to start work. He is an outstanding team member and I highly recommend him and Wickes for their service. It was also a great price, £2,000 cheaper than other kitchen companies.

The planning and delivery together with customer support was very good. Fitting was good but there were a few hiccups such as electrics and certain fittings of cupboard.

Store is so much better since its revamp a much nicer shopping experience. Staff are always really helpful.

Would like to thank Daphne and staff for the amazing support and donation of kitchen units for use at Tag pet rescue.
Our hamster house is looking amazing thank you

We asked the Ashford branch to install a new bathroom for us, as my wife is immunocompromised and we need an up to date bathroom. The job took about 3 weeks. However, just one week after completion, we noticed a number of issues, the most important of which is that the toilet kept blocking up. The fitter came out to sort the problem out the next day, but we needed to pay for Dynorod to clear the blockage. Saying that, no more than 4 days later and it's blocked AGAIN!!!! It's Easter weekend and even though I've contacted Customer Service, they can't come and look at it until the day after Easter Monday, leaving us with no functioning toilet with a renal patient in the house. We are avoiding using the new shower too, as this links to the same pipework. - Message to Dylan, Trustpilot doesn't have a private message facility

We bought a bathroom from Wickes as the Kitchen their Maidstone branch sold to us and fitted 10 years ago has been wonderful.

The bathroom has been the opposite and is now causing issues to both me and my husband that Wickes could not care less about.

The toilet fitted has blocked twice this week and is obviously not fit for purpose. Wickes have not even come out to look at the issues we have raised. We had expected far more based on our previous experience. My husband now has also banned use of the shower as he is not confident the new system can cope with it.

This is now causing extreme stress to both of us, not good as I am fighting a chronic Kidney Disease and have begun dialysis during this fiasco.

The whole process of using Wickes has been first rate. From the initial visit and survey with Stuart Denver, through the design phase and finally the discussion over costs and options everything has been seamless. I am totally confident and extremely happy that I have chosen Wickes to transform my bathroom.