Wickes - Bishops Stortford Avis 

We booked an appointment with Wickes for a Kitchen & Bathroom design consultation with Hasan Ozturk. Prior to the appointment, we called the store to confirm we were expecting him, and we also received an email confirmation stating he would attend. However, we waited for three hours and he never showed up. This was extremely unprofessional.

Wouldn’t even give one star if I could write a review without doing so.
Bishop’s Stortford Wickes.
I Had a kitchen fitted 9 and half years ago. It was a mess from the start, cupboards not measured to fit the length of the previous kitchen, so I had a large panel of raw plaster left, a worktop was chipped , dented hob, wrong taps and handles ordered.Under the plinth where lights had been fitted raw wires were left for us to sort out. The “bespoke” fitter wasn’t interest in fixing anything or helping and the supervisor I kept calling at Wickes would never return my calls. I’m writing this now as today all these years later a plumber fitting a new boiler has just told me when they fitted the kitchen the outdoor gas pipe that runs all the way along the house which would of been removed for the new gas cooker is virtually just hanging away from the wall and been bodged when it was put on not clipped close to the brick wall as it should be, also a isolation point should have
been installed with the new cooker, the plumber just asked where it was and I had to tell him nothing had been installed at the time, he said he couldn’t believe it was not fitted. Marvellous, more money now being spent to have those two expensive jobs fitted. Do not purchase their kitchens unless you still want to be finding issues ten years later!

Reply received, but doesn’t mean anything and won’t help with the stress and expense Wickes has cost and is still costing me!

We are in the process of getting a new kitchen, Thankfully from day 1 we have had the help and advice from Hasan,He is utterly fantastic, Nothing is to much trouble,he is full of advice ideas and has the patience of a saint.
He is a credit to Wickes.
Steve and Nikki.

Salvatore at Wickes in Bishop Stortford was an excellent kitchen designer taking all of our requests into consideration, being incredibly patient whilst we thought about the layout options and worked to try and get the best deal possible. Really appreciate all the help and what could have been a bit of a daunting experience was thoroughly enjoyable. Looking forward to seeing the finished fitted kitchen

Collected a pre-arranged order on 18 May and then visited the store 3 more times on that day to buy more materials for a patio I was laying with my son. The staff were very helpful - including helping to load the car each time - and the parking, queuing and paying experience very easy and efficient. Thanks to the team.

Chesney demonstrated both subject knowledge expertise and exceptional customer care in the Bishops Stortford store this morning. I called to ask about materials and method of replacing the wooden sides of my disabled parents raised flower bed, he was very sensitive and kind when I sadly explained my father had recently passed away. I will return to purchase all the required items once I’ve used my new tape measure!

Bought Lifestyle kitchen. Arrived without and damage visible to packaging. When opening to assemble, parts damaged, laminate chipped, badly made and fixings missing (contained in sealed bags). Obviously no quality control at all.
Staff in store very apologetic and helpful, but Customer Services awful. Refused to replace damaged items as outside 30 day time limit, but as packaging was okay and space limited had not opened them until needed. Had not expected such rubbish when doing so. Avoid if you want something decent.

I was slight confused which product to purchase regarding a cracked attic door. Andy kindly advised me on the correct product and found additional items needed like vice clamps and wood pieces. It was such a pleasure to talk to and would love if this feedback could reach him as there was no manager available to speak to. Other staff have always been super pleasant also.

Incredible team will bend over backwards to help you. Kind, knowledgeable and very helpful indeed. They also get bonus points for keeping the remains of my bumper which was lost in a moment of idiotic parking (mine!) for two weeks before sending it back to me. If I could give 6 stars I would have!

Wow! Best service I have had in a hardware store in years. Wickes has disappointed me recently and I have gone elsewhere but today I couldn’t have had more help if you tried. Andy took me round and helped me get exactly what I needed - thank you !!!

Refund dealt with in an efficient, professional and courteous manner. Staff helpful and friendly.

In Bishops Stortford Branch a lady called Sylvie went to great length to find a carbon monoxide alarm in a 'nothing is too much trouble' way. Well done Sylvie and Wickes

Got paint mixed even though base had just arrived

Come here for some odds bits and peices, service was really great and knowledgeable and shout out to silva who was amazing!

dropped in to get some bits after work, was taken (not just pointed) to the right section. straightforward payment, no fuss

I bought a kitchen from Wickes in Bishops Stortford, appliances, worktops, the lot.

A great guy called Salvatore took my wife and I through the design process. He did a measure up at our house and explained everything very well to us.

Delivery was on time and was very efficient.

As I was building it myself I did need some advice and Hasan and Salavtore was so friendly and happy to help he made the whole process so much easier. Salvatore even came to my house in his own time just to see how I was getting on.

Thank you Salvatore and Hasan.

I was helped by Laura, she was amazing, such a broad and in depth product knowledge. She knew exactly where to tell me to go.

I found my experience with Wickes staff pleasant as always, today I had problems with my pant not being on the shop floor but staff checked stock list and found it in stock they then went to store and found the product for me and returned with it. That’s is wye I yous Wickes as the staff are kind courteous and friendly they are always ready to help and the products I find on the hole 2nd to none and a very very affordable and well priced

Great service from Tyler who helped me put my topsoil in my car as it was wet & heavy