Wickes - Blackpool Avis 93

I use Wickes quite regularly for work, but on this occasion I came in on my day off for a personal project. I hadn't really thought through all the measurements or exactly what materials I'd need, so I showed the staff what I was planning to build and they were really helpful in pointing me in the right direction.

What stood out was how friendly everyone was. Usually I'm in and out in a rush when I'm working, so I don't get much chance to chat, but this time I had a proper conversation with a few of the team and got on really well with them. They took the time to help and made the whole process a lot easier.

I booked a design appointment with Neil your consultant at the Blackpool store for a Bathroom consultation. What a waste of time from the start he was not interested, basically fobbed us off, his manors were poor and just didn’t want to know. He totally ignored my wife so she walked off and all he focused on was negative aspects ie position of the shower unit he then gave me a quote without any idea of what we wanted in terms of bathroom style. I just felt uncomfortable and left it there. I will not be returning anytime soon POOR customer care.

Superb team @ Wickes Blackpool. Incredibly knowledgeable & helpful. Particular mention to the Store Manager Daniel Bowles who went above and beyond to provide us with excellent service.

I visited the store on Friday with some pupils from the school at work at. We spoke to Nessa who was extremely helpful. She showed us around the store and spoke about the different materials. We mentioned we wanted to buy a new bench for our playground. Nessa showed us all the available options and to buy and suggested making one. She showed us the materials and explained there was an in store cutting service so we could make them easily enough with the pupils as a lesson.
Nessa was very kind and knowledgeable we will definitely return to the store next time we want to start a project.
Thank you Nessa

Got several quotes from independent bathroom fitters as well as Wickes and found Wickes to be very competitive. Neil, our design consultant, made the process very easy. What I liked is that he came round to the house, measured up, and after we chose the suite, we were able to view it on the computer. Neil was very knowledgeable, not pushy & extremely helpful. The fitter, Andy, has already been to visit to check things over. Look forward to see it to completion!
Would certainly recommend Wickes.

Their Website showed the item required as “Currently in Stock”, so I made a special journey to Wickes Blackpool only to find the shelf already marked “Out of Stock”. The website still showed stock even after I returned home.

Wickes acknowledged the discrepancy but refused any goodwill gesture despite the wasted journey and fuel costs. The customer service member's replies felt highly scripted and impersonal, almost as though they were AI-assisted template responses rather than a genuine attempt to resolve the issue. Consequently I will purchase from one or other of the other local merchants or use Amazon

We visited the Blackpool store today. We were looking for a very specific piece of wood. We collared the duty manager Mark, nothing was too much trouble! Even though we were a pain wanting the last bit of wood behind several others! Customer service was fantastic. Everywhere was clean and tidy, well signed thank you ☺️

Sam at the Blackpool store was fabulous today sorted both in store and online order then sorted for me again when id messed up the order!!! Loaded heavy doors for me and offered great advice. Can't thank enough. Great customer service. Thankyou. Xx

On behalf of everyone at Vet’s Shed Fleetwood, we would love to thank Nessa and the team at Wickes Blackpool for the kind donation of the spotlights for our new Veteran’s drop-in centre in Fleetwood. We’re in the process of refurbishing the venue and the spotlights are just perfect. Nessa was fantastic in helping us. Thanks again for your support.

Just been to wicks the staff in there went out of there way to help.we were on our way to b&q we will be going into wicks more often

I visited Wickes Blackpool store to discuss options for both a bathroom and kitchen renovation and was supported by Nigel throughout. So far we have progressed with the bathroom options.

Nigel took the time to explain where there may be issues with design ideas I had developed myself, but tried to work to incorporate as many of my desires as possible.

As my partner was not able to join the visit to the store, we then emailed back and forth with Nigel to make minor amendments. Responses were always quick and easy to understand, again with recommendations of where our ideas would create an issue (e.g. you can't put two units together too closely in a corner without creating issues with the doors opening).

We got to our final design, delivery was organised (again, with Nigel's assistance as the dates available from the automated order link were too far out). We had then changed our minds with one final edit very shortly before delivery. Although Nigel couldn't edit the order (unsurprisingly when we asked 2 days before delivery if it was possible), but he advised to simply return the unwanted items and he'd process the return.

We did return the items on the day of delivery (which was Nigel's non working day) - and by 0830 the following day the refund was processed, accompanied by an email to advise.

Nigel - I really appreciate the fantastic customer service you have provided over the last few weeks. From your thoughtful recommendations, your patience as we worked through changes and your prompt responses to communication, it's been such a positive experience.

Many thanks.

I visit Blackpool wickes on a regular basis and often use their click and collect service . Prior to moving to Blackpool several years ago I chose b and Q over wickes but the service is far inferior to wickes Blackpool.
The first thing you notice when walking into the store is all staff without fail are cheerful , eager to help and always go the extra mile .
It is very apparent that the staff are all an amazing team under the management of Danny .
Unlike a lot of managers he is often on the shop floor and any issue he is quick to take responsibility for and resolve .
He is also very quick to jump on a till if the store is busy .
This is the friendliest store u have found anywhere in the uk and certainly seems like a great place to work .
Danny , you’re doing an amazing job with an amazing team and just wanted you all to know it doesn’t go unnoticed .
Kind regards
Paul Davies-Bloomfield

Easy to order and collect, also a great price.
I would particularly like to thank Sam for offering to carry out my purchase to my car as I found it quite cumbersome.

Store was clean and tidy
Friendly staff and great products

Had loads of issues with buying paint online from Wickes, two deliveries and both tins were leaking paint. Called customer services, got nowhere, waste of time. Went into our local store, sorted sitting five minutes. Two great lads, Mark and Connor. Wish I’d gone into the store first, proper good service and so helpful.

Nessa on customer services was beyond helpful at 8am this morning, what fantastic customer service thanks Nessa

The Keter outdoor storage box is perfect for my needs and was really easy to assemble thanks to the clear instructions. The staff at Wickes Blackpool were incredibly helpful and even assisted me with fitting the box into my car. Excellent service all round — I’d 100% recommend this store!

Great service this morning at Wickes Blackpool.
Danny, store manager, found the product I wanted in the store room, brought it through to the store and measured and explained the product to me.
Nothing was too much trouble. He alslo helped me load it into my car.
Well done Danny and team Blackpool 👍

The staff at Wickes are all exceptionally efficient and friendly. Today a gentleman said straight away that he could help us and sift everything. That was exceptionally good, because we didn’t even have to make an appointment! Well done! The man who has dealt with it was Nigel Ball. He was very friendly and efficient. It was a couple of hours for him to deal with it, He did really well. After we got home, he had immediately sorted out delivery through the customer service and we received emails straight away. Many thanks Nigel, he worked very well

Absolutely amazing service and great experience couldn’t help us enough Anna on the Bathroom team is a credit to the company.