Wickes - Boston Avis 

Shelley has done a kitchen design for us - been really helpful and easygoing.

Great service very helpful not pushy gave lots options

Emma on the till was most helpful a clear example of how it should be done and Justin was a very helpful chap he helped me load and unload my trolly. These two are a credit tol Wickes in Boston Lincs

Twice, now, I have received proper service. Professional, efficient and polite when placing an order for delivery.

Very helpful and friendly staff and very reasonably priced products purchased and delivered next day. Courier very helpful and friendly. I would definitely recommend Wickes from my experience .

Wickes provided a new bathroom plan including all hardware and installation. Installation took over 8 weeks. First shower tray delivered damaged. One shower enclosure glass incorrect as it was for a sliding door, mine was hinged. Other enclosure glass was 160mm too narrow. Their installer however fitted both!!! Vanity cabinet glued to wall rather than use the securing screw supplied! Shower drain fall too shallow so shower can overflow. Wickes declined to inspect and have advised work is to an acceptable standard. I will add that most of these issues are a result of wrong/damaged items delivered however the Wickes installer still fitted them. Be careful if you are in the Boston area and the Wickes installer is TPL renovations. This installer will charge extra for work not undertaken and will take short cuts claiming he is not paid enough by Wickes to take the time to do a good job. Poor standards of client aftercare and quality of work. Only a small bathroom but bill was nearly £11000.00. Will not use Wickes again and definitely will stay clear of TPL renovations.

Always first class service from the Boston team, especially Paul and Maxine. Very helpful

From start to finish this has been a refreshing experience.Shelley Grogan from the Boston store oversaw every aspect of this project.She was available to contact and answered any queries professionally and efficently. I would recommend for Wickes for your kitchen project and after experiencing an "independent" company and their quality I wouldnt use anyone but Wickes.

Returning customer for kitchen and bathroom items.
Customer service is on point everytime

It's always a good day when at Wickes in Boston and if Emma is working. She is amazing no query too big and the greatest thing is she does everything with a smile.

I booked an appointment through the website and Emily came and saw us on Saturday, she was well prepared, smart, articulate and knowledgeable and no point did we feel under pressure or uncomfortable the whole process was enjoyable

went to purchase worktop kitchen sink taps not sure why they are in 2 different places some upstairs some downstairs also it would be a good idea to have customer toilets.on a positive note we were helped with what we needed by Shelly she was so helpfull friendly and knowledgeable

We recently worked with Wickes on a kitchen design and although we didn’t end up purchasing through Wickes in the end, we felt Shelley Grogan deserved a review for the outstanding service she provided throughout the whole process.

Shelley went above and beyond our expectations from start to finish. She was incredibly friendly, patient, knowledgeable and genuinely invested in helping us create the best possible kitchen for our home.

The design she produced was fantastic and included ideas and layout suggestions we hadn’t even considered ourselves, which really helped us visualise the space properly.
Nothing ever felt like too much trouble for her - she was always happy to answer questions, make amendments and offer honest advice without any pressure. Her communication was excellent throughout and she made what can often feel like a stressful process much easier and more enjoyable.

Even though we chose a different route in the end, the level of customer service Shelley provided absolutely stood out and we wouldn’t hesitate to recommend her to anyone looking at a kitchen or bathroom project. A real credit to Wickes.

No one turned up, I rang the branch to see where he was and they just said he’s probably running late and there’s no way to find out what time he’s going to turn up. As I’ve received an email thanking me for attending it doesn’t appear that he bothered to report not turning up! Not a great start!
There’s no option to add any more details. Also, I’m not sure what else I can add? No one turned up and the branch was incredibly unhelpful.

I was extremely stressed as I had been told to complete my kitchen, a wall unit was going to be delivered not before 6th May... using another Wickes store. BUT, I decided to telephone Boston Wickes, a member of staff EMMA, (superstar), went above and BEYOND, to help me. I now have a wall unit located after she telephoned around for me. This person obviously has great customer service skills and should be labelled OUTSTANDING.
Clearly, someone that most people need in times of stress.
Anyone who has a query telephone Emma at Wickes Boston. Thank you.

Just had another easy trip to Wickes with their helpful staff, can't do enough for you. I was collecting 120 block paving bricks, they were quite far back under the shelving and packaged up so I asked for someone to cut the packaging. Dania came out, opened up the packaging but also grabbed a palletiser to pull the pallets forward so we didn't have to crouch under the shelving and then proceeded to pass the bricks out to is. This was all off her own back, she went above and beyond. Also, the bricks were on an amazing offer.

We would just like to leave a highly recommended reveiw for the staff at Boston, I visited the store last week and with staff guidance was able to purchase all we needed and organise delivery. This was swift and id give them 10 out of 10. The staff member who was of great assistance I think was Will. Great service.

Excellent service always given.
Knowledgeable friendly staff who go the extra mile to help.
Can’t fault them or the store.
Recommended to all.
Massive thank you to Danya for telling me about the Wickes community program. This has helped our litter picking group with the supplies needed.
Wyberton Wombles of Boston Common are very grateful and it makes the job so much easier.

i visited the Boston branch of Wickes yesterday and the staff were incredibly kind and helpful.
I needed quite a few heavy bags of sand and some hessian bags, and they very kindly helped me by loading everything onto the trolley and brought it to my car and then placed it all in the boot for me with such patience and friendliness. Their kindness made my day and I am truly grateful 🙏
A small suggestion if I may; The car park entrance is very well hidden (I presume not intentionally but it was a real struggle to find the car park entrance) maybe a simple sign that can be seen from the main road would make it much easier for new customers to find it.
Once inside, though the service was absolutely wonderful, the staff truly are the real gem of this store.
One of the hessian bags had a medium size stitching fault on the side, but it was easy to tape and didn’t effect my positive experience all. The team’s kindness made my trip a wonderful experience. Thank you to the team for being so helpful and caring.

@ 17:45 - 24th March 2026 - The appalling attitude, rude, abrupt and no care service provided by the duty manager at BOSTON branch of Wickes has just cost Wickes Limited the lost revenue from a complete house renovation from the ground up and many more in the future. The service provided by the duty manager this evening was clearly that of someone that has a no care attitude and if was a representative of my business would be going home this evening not with a Pat on the back for exceptional service but her P45 as she clearly has no interest in portraying a good reputation on behalf of Wickes Limited - then on other hand, had I have asked her to pop out to the car park for another cigarette during working hours I'm sure she would have obliged - this probably explains why the everyday building essentials AREN'T readily available on the shelf's at Wickes Boston. Unfortunately with the world of Social Media - bad news flows quicker than good. Please pass on my continued thanks to Will and thank him for the excellent service he always provided in the past as per my previous glowing feedback. Hopefully, Will can be promoted and become her replacement.