I had a wonderful experience at Wicks today. Mr Oliur Khan the manager was so kind, patient and helpful. He explained everything clearly and made me feel comfortable throughout. Excellent service . I... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement300 Manor Road, Canning Town, Unit 3, London London, E16 4PA, GB
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Lisez les avis des autres
I visited your store this morning for some bricks and cement. I couldn't find a small trolley for me to use so the wonderful Akib went and got one for me. He could see that I'm on walking sticks, so... Voir plus
L'entreprise a répondu
I visited the Canning Town store today. The Manager Oliur he is a really experienced to serve the customer. It was good experience visiting the store. I ordered some paints for my home. Thanks for the... Voir plus
L'entreprise a répondu
I’m very disappointed with my recent order from Wick. I paid for home delivery expecting the items to be brought to my doorstep, but instead the driver expected me—a single mum—to collect heavy tiles... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Canning Town
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
300 Manor Road, Canning Town, Unit 3, London, London, E16 4PA, Royaume-Uni
- +442075110291
4,8
Excellent
169 avis
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Réponse de Wickes - Canning Town
Thank you for taking the time to share your review, we are glad the service received was good. -AK
Réponse de Wickes - Canning Town
We're so happy you loved our staff! We appreciate your kind words. -AK
Ahmed was very helpful
Ahmed was very helpful. I couldn’t find some items and he helped me find them. Thank you Ahmed
19 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
We're so glad Ahmed provided such helpful assistance. We appreciate you sharing your positive experience! -AK
Canning town (London)
Canning town (London). an awful experience. I ordered online, some cement and sand. The delivery was delayed by a day, because they called they had a problem with a forklift. So they delivered the day afterr (thursday), on a very rainy day, they packed the cement on top of the palette and not covered it properly. The driver unloaded the goods, then I saw the cement was of course wet. So i called the branch and they said let the driver take back the goods. so the whole order was returned. i refused their offer to redeliver on Monday as i was already waiting for 2 days and the work could not proceed, they suggested the refund in that case and i agreed. BUT Since then I am struggling to get a refund, which should be a very straightforward thing to do! I called the branch several times, different people answered, some nice and some not so polite. As i saw no evidence of my refund (nothing refunded to Paypal which i used for the purchase), no confirmation email, nothing... so I called the customer service, the lady was very nice, she said she called the shop and everything is being processed, and the money should be returned within a day or too( it was a weekend). However, no money was returned. so i waited another 5 working days till today, Friday, checked the accounts, nothing. I called the customer service again, the lady said the manager would write an email to her. Straight after i called the Canning town branch where the goods were dispatched and taken back to. I gave them my order number, when a nervous guy on the phone told me off for my 'attitude' ( i only want my refund and was calm), that they are busy and he does not remember everything. Obviously someone did not do their job and did not do the refund. Fed up with this company, i can see the good reviews but that branch is something else....never again!
p.s.1 - i got the below reply probably from the customer services? i have NOT received any request for a further info... where did you send the request?? I just checked my details in my Wickes account and the email there is correct. I will have to escalate this further to trading standards or take a legal action if the refund is not processed. Wickes just cannot take people's money , deliver damaged goods and not do refund when these are returned!!!
p.s.2 only after i wrote here someone sent me an email. i contacted the customer services and let us see what happens, i will post an update.
p.s. 3 .. so I got refunded in the end, at first just for the goods and later in the day also the delivery fee. I have added 2 stars(3 in total) to the Wickes' rating purely down to the online customer service, which has been excellent and helped me with resolving the issue. I still rate the Canning town branch with only one star for a poor customer care.
11 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Thank you for sharing your detailed feedback. We sincerely regret the multiple issues you encountered with your order and the subsequent refund process. We are actively investigating these delays and communication breakdowns to ensure a swift resolution and prevent similar occurrences in the future. We have sent you a request for further information to look into this. - AB
Akaib was amazing great customer…
Akaib was amazing great customer service I will be back again.
16 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi Rinha, we are so glad you had a great experience. We appreciate your kind words. -LG
We receive a really good attention …
We receive a really good attention from Ahmed. We are very pleased with the services that he gives us today
14 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi Mr Castano, we are so pleased to hear about the excellent attention received. We appreciate your kind words. -LR
Good costumer service by Akib i really…
Good costumer service by Akib i really recommend akib very lovely guys down to earth
13 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi Mohammed, we're so happy to hear you had such a positive experience with Akib. We appreciate your kind words! -LR
ahmed service was 10/10
9 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi Real Audio, we are so glad you enjoyed our service. We appreciate your kind words! -LG
Quick service
Quick service: easy to locate the item I was after.
Customer service 10 out of 10.
Really helpful staff members
Great experience
Happy with my tin of paint.
9 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Thank you for your five-star review! We're so pleased you had a great experience and found our team helpful. We appreciate your kind words. - Andrew
Popped into store
Popped into store, Ahmed was super helpful with a DIY project. Appreciative of the customer service
9 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Thanks for taking the time to leave your review. We are so pleased Ahmed was helpful with your DIY project. We appreciate your kind words. - AB
It’s the closest branch to my house
It’s the closest branch to my house, most of the times you check online , says item in stock and when you actually get there it’s hard to find anything on shelf. Team members often don’t want to check the stock and just tell you to pick up from somewhere else, but not on this ocassion as I was lucky to find Mo Islam who went looking for the item in the storage and actually managed to find the item. Thanks Mo really appreciate your help.
9 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi Ivan,
We appreciate you sharing your experience. We are happy Mo could assist you in finding the item you needed. We will address your comments about your previous visits, to ensure a better service. -Ellysse
Nigel helped me choose the right paint…
Nigel helped me choose the right paint shade for my room. Cheers to the guy was quite helpful and polite.
8 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Thanks for taking the time to leave your review. We're so glad that Nigel provided helpful and polite service. Thank you for your kind words! - AB
Excellent customer service from Oliver…
Excellent customer service from Oliver and Ben, tha m you 👏 😊
5 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi Denise, We are so glad Oliver and Ben provided excellent service. We appreciate your kind words. - Sean
Absolutely fab advice from Oliyr Khan
Absolutely fab advice from Oliyr Khan
He showed me around and helped me pick out exactly what I needed
Thanks mate
4 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi, Mel. Thank you for taking the time to share your review with us. We are really happy to see that, Oliyr, provided excellent customer service, helping you find exactly what you needed. Thank you again for your valuable feedback. - Scott H
Réponse de Wickes - Canning Town
Hi David, We are so glad you had a great experience. We appreciate your kind words and look forward to your next visit! - Sean
Oliur & Akib were extremely helpful
Oliur & Akib were extremely helpful. Excellent customer service. Very happy customer.
2 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
Hey there, thanks for your wonderful feedback, and I'm glad you enjoyed the service from Oliur and Akib in our Canning Town store! - Dylan
Very helpfull and efficient
Very helpfull and efficient, I will definitely be coming back and recommending wikes and Fabian
1 juin 2026
Avis spontané
Réponse de Wickes - Canning Town
We're so happy you had a great experience with Fabian! We appreciate your kind words and recommendation. -AK
Akash was very professional and…
Akash was very professional and knowledgeable during our visit
31 mai 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi, Anar. Thank you for taking the time to share your review with us. We're happy to see you're pleased with the customer service provided in store. Thank you again for your kind feedback. - Scott H
Alex Very very helpful in finding what I…
Very very helpful in finding what I needed
31 mai 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi, Lucy. Thank you for taking the time to share your review with us. We're really pleased to see that, Alex, was able t help you find the items you were looking for. Thank you again for your kind feedback. - Scott H
Good service and I will come back to…
Good service and I will come back to this store our khan very good
30 mai 2026
Avis spontané
Réponse de Wickes - Canning Town
Hi, Karen. Thank you for taking the time to share your review with us. We're really pleased to see that your happy with the customer service you received during your visit. Thank you again for your kind feedback. - Scott H
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