Wickes - Carlisle Avis 

The initial contact with Danny in Carlisle was excellent. Danny was very knowledgeable about the products and very patient with our queries. A good designer.
We were introduced to 2 fitters and Patrick was a most able and talented plumber and a true asset to the company.
Both the cloakroom and ensuite he fitted are beautiful and have made our lives so much better. He even had to remove a half wall!
The only concern we had was with the delivery of products. We were given a delivery date but when away on holiday we were phoned and told that the goods would be delivered tomorrow and that there would be a number of deliveries on further dates (this was news to us). After a few phone calls this was sorted but it was a stressful at the time.
What I should state is that both Danny and Patrick went above and beyond and any small snag (which you would expect) was put right to our satisfaction.
I should say also that Wickes of Penrith fitted and supplied our kitchen some 8/9 years ago (Danny planned that also) and it is still looking good even though it has to work hard.
We have 2 more rooms to be renovated and would have no hesitation in returning to Wickes to have these done.
I would like to thank both Danny and Patrick for all their work and pleasant interaction throughout.

Excellent experience at Wickes Carlisle today, we were making a big kitchen purchase and the staff were helpful, courteous and polite and picked the order for us while we waited which made life much easier. Great quality and a substantial discount due to a current offer. Couldn’t praise more thank you!

Great experience recently - thanks in particular to Carol. Very helpful with my Dad and I to get a garage unit - friendly, willing to help and knowledgeable on what we discussed. Thanks again.

First question re. our kitchen design.
Are you fitting it yourselves or would you like us to do it? Husband is a joiner, never would we want to pay for fitting. Second question, she asked us which kitchen units we would like.
Went through the design service, right at the end another colleague tells us the Whitworth kitchen is installation only... meaning we can't do it ourselves. Not only did we waste nearly an hour designing the kitchen, the lady tried to walk out on us half way through our appointment, thinking she was finished with us. I had to stop her and say we had another half an hour left. She also used floor cupboards on the wall as she couldn't find the wall ones on the computer. Not impressed. More training is needed.

Usual no problem experience in store, but what made it extra special was that the wife left her phone there. The store (Lee from Carlislel) kept it safe, packaged it, and had it sent to us.

Elliott really looked after us. Great knowledge of products and great customer service.

Paid a visit to Carlisle this morning with a small toilet cistern problem.
Alice was very attentive and helped solve my problem very quickly.
Thanks very much for the help and efficient service.
Much appreciated.

Excellent service, great knowledge and really helpful staff. Excellent advice. Thank you Aga.

Elliot was a fantastic designer. Very nice personable experience. Extremely quick and adept with all the software and understood exactly the style and finishe we were after. The process and communication was excellent. We were going to get other quotes but were happy to go ahead with Wickes straight away. Definitely recommend Elliot.

Our experience was absolutely great as Elliot helped all the way with the plans for new kitchen.We can’t thank him enough for his help.

Great service, very helpful staff

5 stars to Elliott Champneys.
When we arrived at the shop we didn’t really know what we wanted but Elliott made it so much easy for us.
Showed us all the product examples we were interested in, listened to all the suggestions we were making.
He made our experience excellent.
Thank you and we are looking forward to our new bathroom.

We applied for support from the Wickes Community Program and very quickly received a response from the Carlisle Store Manager offering help. The items provided will be invaluable in enabling our volunteers to decorate the new building.

Just had a kitchen designed by Danny and I was so happy with the service and aftercare given. Thank you

Great service from Neil in supporting our Men's Shed group with a donation of materials through their community scheme, really appreciated cheers

Can't fault the service weve had from Wickes Kitchens Carlisle, it has been faultless from start to finish.
We previously had a terrible experience from the Dumfries branch, but I can honestly say that the service from the Carlisle branch has been second to none.
We only had supply only so cant coment on fit.

Thank you so much to the Wickes community fund for supporting our Community Nature Reserve with supplies to make a wildlife pond. It made a huge difference to us and hopefully to the community and nature for years to come.

We had our new kitchen designed by Wickes Carlisle. There was a large k of communication between them, the fitters and us as customers. The fitters arrived on the arranged date to begin work, they then promptly left again saying they could not begin work until our old kitchen was emptied, which we then duly spent the evening doing, only to be informed the following day that the fitters would not be returning that week as they were now ill, and could not return to finish our kitchen until February (3 month's time). The solution we were offered by wickes was that they could come and collect the not yet unpacked new kitchen, we put everything in the house back to where it had been, and wait until February to try again. Instead, we found some other fitters who could build the new kitchen with the old kitchen still in situ.
Also, we found when building the new kitchen that Elliot had designed our new kitchen without taking into consideration the height of our fridge that was due to be moved into the new kitchen, so now we have to buy a new fridge. Very disappointed and dissatisfied. Will never use wickes again and will be advising friends and family to steer clear also.

We applied for some support via the Wickes community programme. The process was simple and quick, and soon received confirmation our application was successful. Within a matter of days we had corresponded with the Carlisle Wickes team and picked up our donation of wood supplies for our school project.
The students were overjoyed, staff super helpful and friendly - seamless!
We can't wait to bring our project to life now in our new student hub! Thank you again.

Wickes Carlisle are using G24 parking for there car park. I got a parking charge two weeks ago in the post. So what you say. The charge alleges my car was in the car at 3 in the morning for over an hour 6 weeks before the parking notice was issued. The problem is the car was parked on my driveway and everybody who lives in the house was in Spain on holiday. Filled all this in on the appeals form including pictures of the passport stamps and log data from the car showing it hadn't moved for two weeks. These notices are supposed to be issued with 14 days. The appeals process says I haven't told them who was driving so might reject it. Why are Wickes employing a company that cannot set the clock on their CCTV.