Wickes - Catford Avis 

I placed an order with Wickes, only half of the order was delivered, it was yesterday then after almost 45 minutes I managed to speak, to they customer services, I was told the driver had the rest of my order on the truck, but he couldn’t come back to deliver it, it was rescheduled to be delivered today, they didn’t deliver, they didn’t call or txt me to let me know they weren’t coming, I tried to contacted them I couldn’t get through, they are an absolute joke, I will try to get to them tomorrow to get a refund, as I will never ever use them again, or recommend them to anyone,
They wasted 2 of my days for nothing
Stay away from them

I will never use this company again. I ordered a lot of heavy items to work.on my mothers garden patio. Items that come from another supplier was delivered with no fuss at all. Items coming from Wickes it self could not be delivered direct to the door. We called before our delivery to make sure they was not goingvto be a problem. Literally yhe evening before we were advised that the products were hoing to be left kerb side.

Shane approached me when I was in the shop.
I was a bit lost and not knowing exactly what product to go for.
He nicely talked to me with a nice smile and offered his assistance.
He gave me information about different products that I was looking for and was ready to help me and show me around.
Great customer service in a very kind and professional manner.
I was very please and satisfied of my interaction with him.

Delivery arrived next day, staff very helpful and friendly as always

I ordered 2 fence panels to be delivered on Saturday. I waited in all day and they were not delivered. I rang the next day and explained that I waited in with someone else as I am disabled (chemo) and needed help. The manager seemed to understand and said he could redeliver on Wednesday. I sat in all day yesterday and they never arrived or let me know. I rang the Catford delivery manager and he said “oh yes they were out of stock”. Thanks for letting me know. He said he had sent the order now to Anerlley and they will deliver some time today! WARNING wait till you get your delivery before finding a builder. Of course the money was taken a week ago.

My first experience with Wickes Catford has been a bit disappointing.

I want to renovate my kitchen, so I booked an appointment with a designer from the Catford branch. It was very easy to book, and I was really enthusiastic about having an appointment with a designer to help design my new kitchen and guide me through the process.

The Wickes website says:
"Whatever your style or budget, we can transform your kitchen or bathroom. Our experts will help you every step of the way, from initial ideas and design through to installation and aftercare."

Based on this, I booked an appointment with George from the Catford branch. However, he called me before the appointment, asked a few questions about the kitchen I wanted, and informed me that installation services are not provided for the kitchen I’m interested in. He then cancelled the appointment and advised me to find an installer before proceeding with the design.

I find the information on the website misleading. I had expected either installation services to be available or, at the very least, some guidance on how to find a suitable installer.

I would also expect the website to mention that an appointment with a designer is only available after you’ve found an installer, or that this question would be asked before booking the appointment.

At the very least, I would have expected to be given the choice to cancel the appointment myself, rather than having it cancelled for me.

Additionally, I received an email stating, "Sorry to learn that you're unable to make the appointment," when I was not the one who cancelled it.

Overall, this experience has been disappointing, and I hope Wickes can clarify their website information and improve the appointment process to prevent similar confusion in the future.

I was served by Denzil, a new staff member who was patient, helpful and listened to my requests and gave valuable advise on choosing paint and materials for decorating. It is difficult to get advise in the DIY stores but my experience on my visit was excellent. I would have given 5 star but had to wait initially to be served.

Milton was extremely helpful and attentive. His customer service is excellent, thank you!

We ordered a kitchen with Wickes and received excellent customer service from George Carter-Allen. He gave us invaluable advice and guidance, finding appropriate appliances and cabinets to suit our requirements. Thank you

Milton was very helpful. He went out of his way to explain the the different types of door locks. He was polite.

Milton was so helpful, he helped us to find all the door parts and took his time with us to help us find everything we needed. Without Milton we would be clueless on where to get our door locks.

I had genuinely first class service this morning from a great guy who spotted I needed help and sorted me out - even gave me a discount and helped me to the till. A lovely, surprising human interaction! Good man

I ordered the flooring and it was delivered on time and put where I wanted it.

Sadly we went to Wickes at Catford on a really cold day to see a kitchen designer. 👩‍🎨 We were surprised to find that the doors were open on the room which meant that the heaters were useless and the room was like ice. Also there was no privacy so anybody in the shop could hear our whole conversation. It was so cold that we couldn’t concentrate on the design and therefore would not go back. An hour appointment is not long enough to design a kitchen. Very disappointed with the whole experience.

Reliable efficient good value friendly. What more can I say? Wickes Catford is great - much better than other local diy chains who will remain nameless!

We were in the Catford branch looking for items for our rebuild. Milton was extremely attentive and proactive. He noticed that we needed help and came over without us having to ask. He provided excellent assistance throughout and made sure we had everything we needed before we left. His customer service was friendly, professional, and genuinely helpful.

I was looking for a sealant smoother tool of a particular size and shape. When I went in store I asked a lovely man called Shane who took me straight to the product in question. Excellent customer service delivered. Thank you🙏

Went into the Wicks at Catford on 5/12/25 to buy a tool box as a present. Milton was brilliant, showed where the tool boxes were and what one we was actually after.
As it was a present Milton made sure it was in perfect condition, wiped it, cleaned it etc.
It has been many years since I have been to the Catford branch, which is a bit out of the way for us now. Although more stock than my local branch.
Would definitley go there again.

Delivery arrived bang on time and they were really helpful and carried everything where I needed it.