Wickes - Chadwell Heath Avis 

I booked an appointment with a Wickes design consultant through their website, received confirmation, and attended the appointment as scheduled. When I arrived, there was no one there to assist me. I was then told that the person I booked with doesn’t even work on Fridays – the exact day the appointment system allowed me to choose.

When I raised this issue with the store manager, he showed no real concern and seemed completely unbothered by the situation. No apology, no attempt to offer a solution – just a dismissive attitude and terrible customer service.

What made it even worse was receiving an automated email afterwards thanking me for attending my appointment and asking how it went. Clearly their system has no idea what actually happens in-store, and there is zero communication across their team.

This was a complete waste of my time and has really put me off using Wickes for any future projects. If their booking system and customer service can’t be trusted at this basic stage, I dread to think what the rest of the process would be like.

Wickes chadwell heath is fantastic, you always find what you need, i always prefer chadwell heath rather then barking, because service is better from the staff.

Wickes Chadwell Heath is my favourite go to place at the moment. The staff are very friendly & knowledgeable and it’s a great place to buy quality products for the home for excellent price, rather than the extortionate prices other DIY companies charge. I will highly recommend everyone to visit.

I recently bought flooring for my kitchen and was served by Asif. He was very polite & friendly and advised on the different types of flooring available and which would be best for my needs.
He was also kind enough to take my goods to the till and assist in taking them to the car which is what makes a store stand out from the rest.

Will definitely be using Wickes Chadwell Heath again, highly recommend.

I made an appointment for a kitchen design and they had availability within a few hours which was great. I was fortunate to have Chahrazade as my designer and all I can say is, she did not disappoint. She completely redesigned my kitchen by changing the entire layout. As my kitchen isn't very big, she maximised the use of space and recommended clever storage solutions. All in all, she was very practical in her approach while not compromising aesthetics.
Chahrazade also helped with the flooring in the kitchen and suggested which would be best with the kitchen suite chosen.

Definitely recommend the team at Wickes Chadwell Heath for your next kitchen or bathroom design and installation.

Booked appointment online for 5:00pm Friday 7th November.
Arrived 5-10mins early, only to have to wait to be told nobody there for my appointment as the person I have the appointment with is on leave.
Said it shows that I could book online anytime from 8:00am- 6:00pm on 8th November instead. Was informed person who appointment would be with is fully booked on 8th November.
So appointment now booked for Tuesday 11th November

Ordered plaster beading online click and collect . Then went to collect got in the car park and has a email to say the order had been cancelled . They had over 50 in stock when i ordered 1 hour previously . I reckon they dont have the staff or the staff can be bothered to get up off their a££s

Auto email from Wickes
Nayaz Shaik, thank you for attending an appointment with us
We hope you enjoyed meeting with your Wickes Design Consultant.

But in real, i have booked a home visit appointment but no one turned up to my home. Had a chat with a store member and he said he will send someone but nothing happened and hence an auto email was sent as i booked an store appointment. Thats a very poor service Wickes, disappointing !!!!!

Lee brown is an amazing manger his customer service skills are exquisite every time I go there he always goes extra mile above and beyond and help me I highly recommend him to be credited for his work and abilities and others should learn from his customer service thanks again

I wanted to share our amazing experience with Wickes in Chadwell Heath! Harmony House recently received a donation of washable paint worth £100 from Wickes community project and it will make a huge difference to our space. The staff were incredibly helpful and supportive throughout the entire process. Its wonderful to see a company giving back to the community in such a meaningful way.. A massive thank you to Wickes for your support and help- its truly appreciated!

I got my kitchen designed by Chahrazade who was absolutely amazing and really helpful. I’m so happy with how the design turned out and would definitely recommend her!!☺️

Jamil was so helpful! He helped us plan out and pick everything for our bathrooms and was very patient as we were deciding what we wanted! Would highly recommend him.

Excellence from start to finish, Jamil was so helpful, I wouldn't have have trusted anyone else with my bathroom projects.

I found all products in this branch customer service 5 star kitchen design staff are excellent management 100% given full satisfaction

High level of customer service given by Asif. Always aproch positive. Always buying from this branch

fast delivery

We required a complete en-suite refurbishment. Wickes provided excellent addvice on design and products to purchase. Installation was contracted out to Arlo's Plumbing and Heating who were professional, prompt, accomplished, tidy, reliable, flexible and hard working. The whole job was completed on schedule with much less disruption than I had anticipated. Five star service based on all of the above.

So why only five stars. Here we go with the one star elements.

Every time you rang Customer Services there was a holding message saying you would have to speak to your named representative. However, I always got to a different person who nearly always had to refer me back to the design tam at the store.

Wickes own delivery service was excellent. Items were delivered on time with plenty of prior communication and itms delivered to th room where they would be needed. However, most of the iems were sub-contracted to delivery partners. They were late in delivering items and had to either be persuaded to bring the items into the house or refused to bring them in despite me pointing out they would be stolen if left outside. On one occasion I had to bring in extremely heavy tiles on my own despite my bad back.

After the job was complete, I had some tiles left over (I had ordered the amount advised). I was advised to contact Customer Services to get a refund which would have been about £90. Customer Services said I wasn't entitled to a refund becuase it was more than 30 days after I had bought them. I pointed out that it would have been impossible for me to know that I would not ned the tiles until the job was complete. Further, I had contacted them within 30 days of the actual delivery and the completion of the job. They also said that I would have to contact the store to have them returned. I lost the plt at this point and couldn't fathom out how to secure a refund.

During the installation it turned out that we needed a different shower door which was provided promptly. However, we were left with the old shower door (as well as the tiles described above). We arranged to have the items collected through the store who contracted out to Citysprin to collect them. Many reminders and two months later they arrived unannounced to collect the items (one man to collect som heavy items).

After nearly every encounter of Wickes, I received a message asking for feedback and a satisfaction rating. I ignored them all as I never give a review until the service has been completed. Once the items above had been collected, I was ready to give a review. All my email requstes had expired so I couldn't give feedback - hence reviewing here.

Lots to complain about above bit I don't want to detract from th exclent design and installation services mentioned at the start.

I arranged a meeting in store for bathroom and when I got there I was told that the people were gone even though I had email confirmation so I managed to arrange another appointment next day at my property and waited there for someone to show up and never did and I was told to arrange another appointment . Is this the only place selling bathroom that I have to religiously go the same place after being let down twice ?

I really wanted to love this experience but unfortunately I will have to rate it 1 star.

I visited the Chadwell Heath store to get a design plan for my kitchen. Its not that close to me but is my closest store so made an appointment. I’m currently on maternity leave so had to bring my 8 week old.

I arrived early but the designer was running late as he was still with another customer. I understood these things happen so I just waited and walked around the store. My appointment was scheduled for 1 hr, after 20-25 mins I was called to the desk.

The designer took my measurements and asked about the different appliances and features I wanted. We spoke for around 15 mins before he ended the appointment. He said he was an annual leave the rest of the week so would email me the design. I thought this was odd as when I had visited other places they made the design during the appointment.

Anyway a week on I’ve had no contact or email from the designer at all. Such a shame because I’ve heard good things about their kitchens, sadly their servuce doesn’t quite match.

Asif at Chadwell Heath was great, was a regular at B&Q, I have now been converted - main thing you can find a staff member everytime !!