Wickes - Crawley Avis 

Marchela Chamberlain at Wickes Crawley is a wizard when it comes to design. Having thought we needed to choose between bath or walk in shower we now have both in our beautiful new bathroom. Thank you so much

Great experience with ordering and installation of the new kitchen. Designer (Paulina) was very helpful, attentive and creative in accomodating our kitchen needs. Installer (Marcin) did a great job with fitting. There was a small issue with the missing parts delivery but that was resolved promptly.

When we visited Wickes in Betts Way , Crawley we were greeted by John Gillam the Bathroom designer. He put us at ease straight away with his friendly manner. When he came to our property to survey and design our bathroom etc, he handled it with professionalism, and continued through until the time of completion of the project.

Ordered a kitchen with Wickes back in May, arrived in July for which we requested. Kitchen arrived, checked the boxes and units, appeared to all be there. When putting the corner larder unit together, our kitchen fitter noted that Wickes had sent 3 'C' style shelves instead of 1 'C' and 2 'D'. Both shelves are the same size hence why we did not know they were wrong plus we are not kitchen fitters to know the difference.
Phoned Wickes on the 10th of August, originally told 3-5 working days, then had an email confirming they would arrive on the 23rd of August, not ideal as can't continue with the kitchen installation, phoned customer service, on the 24th as they hadn't arrived to be told that they were despatched on the 23rd and would arrive on the 28th. It's now the 31st and we're still waiting. We've had to postpone the plumbers, electricians and floor layers as the shelves are part of the corner unit structure. What a joke! Stay away from Wickes. On a positive note, the corner unit is a better design than Howdens but not worth the hassle and expense.

The professionalism and standard of work was superb from start to finish. John Gilliam at Crawley Wickes was very helpful with regards to ordering everything and with the survey. The sub contractor that installed the new bathroom were very competent and clean and tidy, and the finished product is absolutely perfect.

Great customer service.

We came in a little lost with all the different types of wood but Shirl came to our rescue helping us to navigate through the various types and helped us with suggestions for what would possibly suit best.

Shirl was helpful and patient, as we had a lot of items at different prices. I also paid with blue light card vouchers which took a bit longer. Thankyou for your help

Marchela Chamberlain who designed our kitchen, has been fantastic. Very professional, clearly knows what she is doing, is very experienced and very good at her job. I definitely feel I can trust her to make our kitchen project go smoothly.
Thank you

Actually l was quite shocked by Shirley who served us at the till. She dared use the words 'please and thank you'. We have been using Wickes since it opened and we have an un house joke as to how many of your in particular younger staff have the inability to use common manners. Shirley, "thats £18
00 please....others it goes something like "that's firty pand". Sad really and you really are the worse trade store for it. Won't stop us using you though.

I visited the store at 11.19 am today to purchase 2 bags of item 285252. There was no problem until I got to the till. There was one lady on, and the queue was getting rather long, so she called for assistance. A girl arrived, and went to till 3, and so did I. She scanned the barcodes and said '£20.00' (no please), so I entered my card details, and she slammed the receipt down on the desk (no thank you). What a discourteous piece of work she was.
Great image for Crawley Wickes, I don't think.

We were thoroughly pleased with our kitchen refit from start to finish. John Gillam was excellent in his design advice right from designing our kitchen and then helping with our choice of appliances, tiling and flooring. Our kitchen installer was Krasen from Renohaus. His skills and workmanship were of the highest standard. I would strongly recommend Wickes and also Krasen from Renohaus.

If you want an amazing bathroom, go and see John Gillam at Wickes. He designed our bathroom in a way that we'd never have thought, was patient and always on hand to deal with any queries. Their preferred installer, SB Building Solutions were nothing short of incredible and their attention to detail is unrivaled. The result is a beautiful and modern bathroom that we can't help stand back and admire every time we are upstairs. Thank you John, thank you SB, thank you Wickes!

Nick T

The service team in Crawley store are so friendly, helpful and cheerful! Made my shopping experience delightful. Nick was especially helpful with his paint knowledge and recommendations. I’ll definitely be back!

First time going to the Crawley store and there was a very rude women on the till called Julia,swearing under her breath, serving people and when I asked was she happy in her job,I was told to if I didn't like it to shop elsewhere ,Never again

Marchela Chamberlain my Kitchen Planner at Crawley branch was great, helped me every step of the way and sorted out my query so that I didn't lose out on the available offers.
Delivery did not arrive on the day planned, got a call the morning it should have arrived to say it wouldn't be coming, very inconvenient.

We had a very good bathroom planner. Paulina was so helpful right from the start. The bathroom fitters Dave and his team were great. The bathroom looks fabulous. I would highly recommend the service and workmanship we received. Everyone kept us informed and they did exactly what they said they would and to a high standard. Thank you Wickes

We ordered 5 pairs of matt black 'London' door handles online in April 2025.
When our carpenter arrived to fit the doors on May 28th 2025, we found that a single handle was missing.
I took the pack to the local store in Crawley, but the manager, Mark, refused to do an exchange, which seemed unjust. He said too much time had elapsed between purchase and return.
After Wickes response, I am still not satisfied, and will leave the experience as 1-star.

If I could give this company 0 I would Diabolical kitchen designers!!! Haven’t got a clue what they are doing with reg to measurements, once the builder had cut things down to size which took longer and became more expensive as we were on a budget!!! The carcasses for the kitchen anew cheap and flimsy. Stay away from this kitchen absolute rubbish so we’re the so called kitchen designers. And as for customer service it’s non existent Crawley branch West Sussex

We had our bathroom renovation completed through Wickes last year. That process was OK but their customer service team was poor to address the issues caused by wickes poor service. (They sent the wrong part, another broken part etc.)

Ive now tried several times over the last 2 months to get their customers service team to replace a product that is within warranty. But they routinely ghost you and are incapable of following up on anything. Ive received more survey links on how their team is doing than actual responses

I received a response on the 15th of May on trustpilot saying I would be responded to privately. If I was in can't see it. I then received a token response to my direct complaints to wickes which were wildly unhelpful and responses to this have been again routinely ignored. Any product or works guarantee offered by wickes are effectively worthless because of this

The room in which the bathroom was to be installed was quite small .The designer's positioning of the suite created the illusion of more space .The installers S B Building Solutions were skilled , resolving the many plumbing issues that occurred .The result was a beautiful and functional bathroom .Many thanks .Would highly recommend .