Wickes - Dundee Avis 

Janet served us at the tills and was fantastic…great costumer service will definitely be back

Great five-star service from Jon Firmin, the Design Consultant, in Wickes and the rest of the staff in the Dundee store. He has designed my Kitchen, Utility, Shower room and Loft WC. I always go back to him. He is open to suggestions and alternatives to his designs but you usually end up returning to his original ideas. Also, if you have any issue with your order, go to Jon in the first instance and he will sort it out without fuss, as the Wickes Customer Services phone line will suck the life out of your soul.

Andy M

My experience with Janet was she was really helpful and when I asked for advice she knew how to deal with my query without asking for help of a colleague. This store is really friendly and all staff are nice and make you feel welcome.
Thank you to Caitlin for helping me send this review too she's a star.

Caitlin is a very capable member of staff, always helpful and cheery.

Awful company. Measured my kitchen incorrectly, assured verbally it would be rectified before installation day. It was not and they fought me every step of the way when I pleaded they correct their error. This resulted in them blocking access to the stopcock, the sink being fitted too close to an adjacent wall rendering it inaccessible and losing valuable worktop space. Customer service do not fully record their calls (just take notes) so my concerns were not recorded. Which meant my complaint to the FHIO (although they stated they did believe the conversations took place and Wickes were in the wrong) could not be upheld as there was no proof. Do not use this company for anything. If you have to, record everything yourself or get every detail however insignificant in writing.

Dundee store is great for all sorts building materials, 10% discount for trade is good, Always a happy face from Caitlin and staff on the tills, even at 7AM

Dealt with Caitlin. Never been to this store before so didn't know where to look but Caitlin told us straightaway which aisle to go to and was spot on. Very friendly and polite. Will definitely use this store again.

Very helpful staff , Ray helped me with my items and loaded it into my car with a friendly attitude 😀

Jon was knowledgeable and suggested ideas I hadn't thought of - perfect service

Caitlin always on hand to help great customer service.

I use wickes dundee regularly as a tradesman have done for years all the staff are great but the one that stands out to me most is Janet she is always really helpful and always chatty and happy in her work great member of staff

I popped into Wicks Dundee this morning & was attended to by Caitlin a member of staff. She gave me directions to the isle I needed to find my goods, thereafter concluding my sale. 10 out of 10 Caitlin. I must add I always find all the Staff very helpful.

Staff (Caitlin) polite and courteous.

Jon was very good at helping design the kitchen with some great ideas. We got a great kitchen at a really good price. Thank you Jon Firmin

Absolutely delighted with the help and support offered by Jon throughout my experience of buying a new kitchen at Wickes. Jon offered many different options and delivered it in such a professional manner until that ultimately I was delighted with my purchase. I would have no hesitation in recommending Jon to family & friends.

I head to Wickes in the early morning
If iam working local I will use Wickes
The staff are very helpful if it's busy
@ the till they will open another till
so you can get back to your Vehicle and get on with the rest of the day
Michelle is very knowledge on the trade paints and sundries which is helpful to me and Caitlian always makes sure I get my 10per cent discount all in all I can't knock it I
would always recommend Wickes Alan Leighton Painter

Thank you Wickes for responding to my last gratitude posting.
Being a frequent customer to your store, could I make a suggestion that would benefit many customers ?
Many times, customers purchase items that are larger then can be fitted "as purchased" into their vehicles, and do not wish to organise delivery of single small loads?
It would therefore be a great assistance, if there was a possibility to install outside a small bench or rack frame that customers could use to place their items on to allow safer, cutting to size, actions , instead of battling in trying to use trolleys as supports ?
Just a suggestion ?

Great shop to get our everyday materials for the jobs, and Janet is a fantastic person to help us , thank you for all the support!