Wickes - Durham Avis 

Having looked to purchase a new kitchen we booked a surveyor to come out to the property with the intention of designing the kitchen and providing us with a quotation - as promised by the Wickes website.

The surveyor came out on Tuesday 5th August and spent the time with us complaining about the fact that we had the audacity to request the Fridge to be in the utility room and that we must be mad to want to do that. Having brought this up numerous times he was very fortunate he was not asked to leave the property.

I should also say that he promised to go away, design the kitchen and then send us a quote and a price the following week & we would then have to go to store to agree to sign up with him.

We only initially planned on having Wickes out given the perception of ease and reliability of the brand, but given this we arranged another company to come out and quote straight after he left. This company arranged a surveyor to visit the following evening, he spent 3 hours designing and pricing a kitchen - making sure he listened to our requirements and offered positive changes when appropriate. We signed up with that company the same evening, having had the structural and istallation surveys we are now having the kitchen fitted next week.

Back to your chap that claimed to be in the business for years and then moaned about Wickes only "paying him minimum wage" - before changing that story as well - I have no idea how he sells.

He was that dissapointing I simply cannot remember his name, but then again that would have been on the quote he STILL hasn't produced for us - the question is will the quote arrive before or after the kitchen is installed!!

If you wish to identify him the survey was at 6pm on the 5th August in the DH2 area.

***Update, i have managed to find the surveyor and it was Gary Vent

Recently made use of Wickes’ ‘click and collect’ service and have to say, was greatly impressed by the speed and efficiency of everyone involved. Big shout out to Rachel for her help in sorting out a crucial missing item (completely my fault!). Thanks to her, crisis averted and job completed successfully.

I was looking for a sink protector, I had visited other diy stores to no avail. Tyler at Durham Wickes was the most helpful and knowledgeable assistant by far. Whilst Wickes did not stock the item Tyler checked online and advised where I could purchase the item .

I wanted something different nothing like the existing kitchen.
After approaching kitchen companies in the area l was getting the same designs, they weren't listening.
By chance l visited Wicks Durham..what a differece !
Richard listened, no pressure, gave me a few ideas, visited to see the kitchen area.
Designed my dream kitchen, stress free from the start to finish.
Paul the kitchen fitter completed the job to an excellent standard.
I now have my perfect kitchen.

Have to give a shout out to Rachel. She’s always super friendly and helpful whenever myself or my husband go into Wickes. She’s definitely an asset to the team.

Very helpful staff, in particular Rachel, who went about and beyond to help with finding everything I needed for my project.
Good store layout, ample parking & everything I needed in stock.

The Durham store is my go to now

We had a kitchen installed from wickes in Durham . I can honestly from day 1 this was one of the best experiences we’ve had on any purchase. Richard Williams was top drawer.Professional and innovative in every way,he came up with great fresh ideas which changed numerous times as we went along but we are so happy with the end result . The installation offered by Lee was also superb. I would not hesitate to recommend these guys ( and have already done so ) to anyone looking for a new kitchen .

Proffesional customer service
First impression is more than great
I couldn't find nothing from my list,Rachel left what she was doing,and help mi with every single product.
Definitely Vickes become my favourite shop.Thank you Rachel.

Would highly recommend Our kitchen designer and Installation Consultant Richard he was amazing, lovely freindly guy he kept us updated every step of the way took the time to guide and advise us when needed, his design was just perfect and our kitchen turned out far better than we ever could of imagined, Which couldn't of been done without the expertise of our kitchen fitter Michael and his team who kept us informed every step of the way and advised us when necessary, very friendly team who turned up on time and made sure they tidied up everynight before they left.
Can't thank both Richard & Michael enough for giving us our dream kitchen.

Just had a new Wickes kitchen installed. We are over the moon. Designer Richard Williams couldn't have been more helpful from start to finish. Lovely guy. We changed things a few times before kitchen was delivered but wasn't a problem for Richard altering plans. Mark Toase came highly recommended and did a great job at fitting the kitchen. We had a couple of panels which were damaged but these were replaced quickly. Wouldn't hesitate to recommend these guys.

Wickes’ Community Scheme in Durham donated paint to St Leonard’s School boat club to help us repaint the roof of our boat house and the blades of our oars in club colours. As a small club, which relies on fundraising, this was very much appreciated. The manager in the Durham store was helpful and communicative throughout. Thank you Wickes!

This was a complicated renovation involving a complete revamp of our bathroom space. Designer, Richard Williams came up with a great design that we were happy to go ahead with. It took a while to recruit a fitter because of the scale of the job but once committed Steve Lawrence did a great job of completing the works. We are delighted with the outcome.

Thank you to Simon and the team at Wickes Durham. Their generosity to our new OPAL programme has been so gratefully received. The children at Sherburn Primary School will benefit hugely from the materials which have been donated kindly.

Brilliant service and prices, can highly recommend

Vicki says us on Friday evening.
Her staff and her where excellent. Helped to sort out the problem we had.
Very happy to buy more products in this store

Fantastic job done by MDS Plumbing Ltd! Would highly recommend and would have no problem using Wickes in the future.

Michael was very friendly and knowledgeable, advice and support has been fantastic throughout. Cant wait for our new kitchen. Thank you Michael.

I bought a new kitchen from Wickes in July last year. I am very happy with the overall service, from planning the kitchen with Richard and getting good advise on appliances arrangement to ensure it would completely suit my needs. The delivery of all items was very well planned and communicated and the logistics were straight forward. Dan the kitchen fitter did an absolute brilliant job with the assembly and helped out with some unforeseen floor repairs.
I can't recommend the whole team from Wickes Sunderland and Durham enough. Everyone of them has made this purchase the best decision I made in 2024!

We had an excellent experience from knowledgeable and welcoming staff and the store manager Simon. We were well assisted with buying a Summer House for our school The Oaks

Just wanted to commend Lesley (operations manager) who helped us sort a problem today with a previous purchase. Exceptional customer service thank you and we much appreciated her no fuss and practical approach.
We like Durham Wickes, It’s always clean and tidy and every member of staff we’ve met are friendly and helpful. Thank you for the help of the lady on the checkout today (apologies didn’t catch her name), who listened to us and called for Lesley’s support without fuss. Appreciated 🙂