Wickes - Ealing Avis 

Welcoming sales assistant Jen was so helpful

5 star service from both Nark the assistant there and the manager. I was asking about the topsoil for my garden. There was a few pallets outside of different types. Both Mark and the store manager sorry didn’t get his name were very helpful. And even allowed me to take a few ripped bags that had been damaged at a special price. Top staff and a top store. I will be visiting again

My recent visit to Wickes South Ealing was excellent.
It was good to see that a huge amount of effort had been made to improve customer service at this particular store as it had been erratic in the past, with the service level poor most of the time.

This particular visit to Wickes South Ealing was one of the best, and that was mainly down to Mohammad, who worked tirelessly; as did the male member of staff who was operating the checkout, Hasseb.

Although the shop floor was busy with customers; Mohammad was the only member of staff visible and was pulled in all directions. Despite that, he took time out from what he was doing to show me how to use a Heavy Duty Foil and Cartridge Gun, as I didn't have a clue. For him to drop what he was doing to show me how to use it might seem like a small thing to many; however, it was a big thing as far as I'm concerned. His level of customer service was off the scale.

Hasseb at the checkout had a friendly manner and that, together with Mohammad's first-class service, encouraged me to make a subsequent visit to the store six days later.

Thank you, Wickes South Ealing. Long may this level of customer service continue. They could teach their Customer Relations department at their head office a thing or two; as they have no manners by not responding to customers' e-mails. Not for the first time too. Shame on you, Customer Relations department!

Fantastic service from Maryam!She was highly attentive and gave us brilliant alternative layout ideas for our kitchen cupboards.She actively helped us choose best combination that saved money.We are very happy for the whole experience enjoyable and stress free.

Highly recommend to see Maryam for interior design.
Her attention to detail is impeccable and she goes the extra mile to help you find the right solution.

Wickes organisation,design and delivery and oversight was great. The Wickes contractors BKB (Sabir Ali) did a highly professional and speedy kitchen refit. Extremely helpful and good suggestions made. Very courteous and trustworthy. Highly recommend.

UPDATE – resolved, but the process was unnecessarily difficult

My issue has now been resolved thanks to Arlene Murray at Wickes Customer Services, who was excellent — supportive, helpful and apologetic. She arranged a refund through a Payit link, which I simply had to follow, and told me I could keep the items.

This was completely different from my experience at Wickes Ealing, where staff refused to help after I accidentally lost my receipt, despite Wickes Sutton telling me the transaction could be traced. The Facebook Messenger team was also unhelpful, simply referring the matter back to the same Ealing store, which repeated its refusal and said nothing could be done.

It is very confusing that different parts of Wickes give customers such different responses. For anyone with a similar problem, I would recommend contacting Wickes Customer Services through their “home delivery” email address. Arlene’s help made all the difference.

Julie in Wickes South Ealing, London W5 . Just wanted to say thank you for your help today , your a Star. Professional, helpful and friendly. Your a credit to your company. Look forward to you serving me soon. Have a lovely weekend. Karyn

I order pratically every week from wickes
Never received a order that should have been delivered waited a week.had to still pay my contracter. contacted the ealing store and have spoken to the manager serveral times. He offered me compensation .customer service have said twice they have sent . and calling me a liar ..this is 3 weeks later still have not received
Customer services in south africa are appalling . I really dont understand you buy items in good faith and they are not providing a adequate service.disgusted with them.
Just a update

After toing and froing with this gentleman andrew from customer services . The situation is has not.resolved
Wickes are calling me a liar saying i have received the 34 pounds by a link and just outstandin 5 deliver charges . Ihave NOT received the 34 pounds by a link as off today . They are calling me a liar saying i have received
Tradeing standards are now investigating and consumer direct
I spend alot of money with wickes but unfortunately they have gone downhill
Please do not purchase from wickes . I will not anymore. Thoroughly disgusted with the service
Thanks

Superb customer service from Alistair, Vandana and Maryann. I travelled 20 miles as they were showing 1 of a particular item in stock and I needed it that day. Searched all over the store for it, and was about to give up but between the three people mentioned above they worked out it was a mail order item returned to the kitchen department and was sitting on a desk. This was brilliant for me as otherwise I would have had to wait a week for mail order which would have delayed my project even further. Attitude to customer service, particularly by Alistair was superb. Thank you.

No bricks no blocks but a stock check has them as in stock. In store labels show out of stock! Wasted journey.

I am a regular trade customer at wickes ealing for the last ten years and spend a lot of money each week but in the last year the service has got worse I have had many problems with management. the staff do there best to help but the management I have dealt with have had abysmal service I spoke to a woman manager called Stephanie an I was requesting a refund I was trying to explain that customer service advised me to go in store for a refund and she flat out told me no it’s not her problem she wasn’t going to help sighed and was being rude about me to her colleagues in front of me it was degrading and I’ll never come back to wickes again I will take my money elsewhere wickes should be ashamed hiring people like her never met a more disrespectful person that has to deal with people as a job

Don’t order your kitchen from Wickes. They forgot items on my delivery which caused significant delays to my kitchen which was supposed to be part of their “bespoke” service. This incurred issues with my contractors and made the whole experience very stressful. Stephanie at the South Ealing store was very rude when I inquired about the location of my missing items, and said I was “banging on” about missing parts for my kitchen. Not the way I would expect the situation to be dealt with after spending so much money with them. I would recommend using anyone else for your kitchen, and I was particularly disappointed with the customer service I received from the South Ealing location. The delivery team were also totally unhelpful and left the majority of our packages half way up the staircase or outside, and watched us carry our items into the flat, even though it was stipulated in the delivery that we live on the second floor, and I was informed by the design team that the delivery team would be taking our kitchen parts upstairs.

The staff were surly, morose, disinterested, looking at their personal phones, throwing items around, not making eye contact or greeting customers. A very unpleasant customer experience.

Im a general builder with a trade account with wickes and IVE been using wickes for approximately 25years.
Im pleased to say that for the first time in all these years today I found a very helpful and accommodating member of staff that new his product and was exceptionally knowledgeable of what I needed to complete my very complicated task.!!
So this is a very big thankyou and well done to Adnan Ghouri from South Ealing Branch..
Thanks again P Richardson I

I would like to thank Simon Gilbert, the Design Consultant at the South Ealing branch, who kindly helped us rebook an appointment to design our kitchen with Wickes. He provided a great deal of helpful advice about the products and the design process, which we really appreciated.

This was especially refreshing after my disappointing experience at the Hanger Lane branch earlier. Unfortunately, the salesperson (Hanger-lane) there was unwilling to even look at my drawings and insisted that I had to book a home measurement appointment. I explained that I had already booked an in-branch design appointment, but he was not willing to consider this and simply told me to visit another branch instead.

Simon’s helpful attitude and willingness to assist made a big difference, and we are very grateful for his support.

We had a kitchen and bathroom design appointment at Wickes South Ealing. We brought all the measurements from our architects, but the designer was very unhelpful. Although we had the measurements, they weren’t in the exact format he wanted, and instead of offering solutions, he simply said he couldn’t proceed. There was no problem‑solving attitude at all - it felt like a “not my problem” approach. We’ll go to an alternative kitchen and bathroom supplier.

Thanks so much to Wickes South Ealing and their lovely manager Adnan Ghouri. Adnan helped 1st Hanwell Scout Cubs by kindly donating timber and tools which were used to make name plates & complete the Cub DIY badge & also to be used for other activities in the future!

I had a kitchen design done for me at Wickes Ealing by Simon Gilbert on 03.01.2026. He had very good ideas, was knowledgeble and practical. Unbeknowing yo me I overstayed the 90 minutes parking rule managed by G24 and received a PCN for a £60 fine. Thankfully, the operations manager Adnan Ghouri stepped in to get the PCN cancelled. He was so helpful. I am very impressed by his approach to customers, what was a potentially very negative impact (PCN) has been turned round thanks to great personnel at Wickes Ealing South.