Wickes - Edinburgh Avis 

Apologies if this is not Wickes fault but I just had a city sprint delivery man be most unhelpful. 3 packs of vinal flooring dropped off outside my stair entrance because "its against company policy to climb stairs!" I am 1st floor with 15 steps straight up & those boxes are very heavy. Thank goodness it was not raining & I wasnt getting a kitchen delivered!! I think this needs made very clear at purchase that delivery does not mean door to door. Never again using Wickes delivery.

Bob the store manager was great and very helpful I will definitely use wicks as my go to building supplies
I can’t thank Bob the store manager enough at Stevenson road Edinburgh

When we went into the shop we could not see what we wanted and asked an assistant for help. Raj was just there a week but went out of his way to help by getting information and putting us in touch with the store manager Bob. All the staff were extremely helpful and prepared to give us time to help us decide what to purchase.

FAO Customer Service Manager/ Director

Ordered a Keter  Darwin Storage Shed - 6 x 4ft on the 26.03.26. Arrived on schedule, however, there was only one driver and it was supposed to be delivered with a two man crew!  I had to struggle to get the shed from the van into my front garden as there was no way this was a one man job at 65kg and the awkwardness of the package. This is quite shocking!

Unfortunately there was extensive damage to the shed and the external packaging (on bottom so wasn't aware at time of delivery). Surprised this was shipped out like that.

A second shed was sent and again only one person delivered it despite me highlighting this issue previously!

Anyway, I discovered a flaw (crack) on one of the roof end pieces which actually snapped off when it was screwed in position.   I highlighted the problem to customer services on the 8th April, sending pictures showing the damage in an attempt to get a resolution. A customer services person chased this up over a number of days attempting to contact the Edinburgh store (multiple times) with no success. By the 11/04/26 she had given up with a parting comment "can I help with anything else". Lost for words!

On the 14/04/26 I wanted this escalated as a complaint and since then I've heard nothing. 

I'm at the stage now where I want the shed removed (fully built) and a full refund unless I'm given a suitable resolution.

On the back of a previous Trustpilot review, a Customer Service advisor contacted me on the 16th April and wanted to look into the matter and resolve it in her words: "within 24 to 72 hours but usually quicker". Here we are on the 24th April, 8 days later (192 hours) and still no resolution.

In parallel, I've been having email exchanges with customer services for two weeks now to try and resolve the issue. I keep getting the message that no one in the Edinburgh Branch is answering their phones. Unbelievable!

Unless I receive a suitable solution very soon, I am raising a dispute under the consumer rights act (2015).

A big shout-out to Bob, store manager in Edinburgh, for his fantastic help loading my car with around 25 bags of soil/compost/manure. I ordered via click and collect and didn’t have to wait long at all before getting the notification that everything was ready.

Bob was prepared when I arrived and quickly helped me get everything into my car. He also pointed out that some opened bags were available at a reduced price, which meant I could pick up even more.

Thanks again for your help and for making the whole experience so smooth and hassle-free!

Customer service was fantastic!
Bob was very helpful and friendly .

Served by Bob - very friendly and super helpful. Quick and efficient service.

Excellent friendly service today .
All round good experience

I was extremely happy with the service.
Kieran, who assisted me with my purchase, is the proof that gentlemen still exist...and they work at Wickes.
Thank you for making a hard task easier

I visited the Edinburgh store today looking to buy a lawn spreader. My search was proving fruitless until I sought help. The assistant was immediately ‘on the case’ and proved very adept at confirming the item was available and locating it for me. Full
Marks to a very helpful and efficient Pranitha.

Very helpful team in Edinburgh store today. Finding stock and opening trade account. Both Connor and Bob. Highly recommend

I bought a new kitchen from Wickes Edinburgh for my small tenement flat. I was very impressed by how my designer was able to optimise the use of the (very limited) available space. The installer's knowledge and workmanship were excellent, and communication was very good throughout.

Just had a kitchen designed& installed .
John hynd did a great job in design
The fitting were abosolute fab .
Great job my thanks to all involved @wickes.

Rik was very helpfull and i will certainly ask him for advise again when i return he is very pleasant and most helpfull i will give him 6 stars

Edinburgh Branch.
I was looking for two unusual items and Josie went out of her way to trace them for me in a friendly and efficient manner.
Excellent customer service and good prices too…

Booked 2x for a home visit to measure for a new kitchen.

1st cancelled a few hours before, no explanation.

2nd cancelled day before, simply stating 1 hour was not long enough even though when book online you put in your address. Person did not seem bothered we changed Mother’s Day plans to fit appointment in. Will now not be purchasing new kitchen from Wikes!!!

Excellent customer service from Bob the store manager. I will definitely be back

Brilliant service, Paula could not have been more helpful and professional, suggested some great improvements, and ideas to what we thought was going to be our dream kitchen - so it was great to get the insider knowledge and professional tips. Wickes are reassuring throughout the whole procedure, nothing is too much trouble, and the product was demonstrated to us with a salesman jumping on the bottom of a drawer to show how strong the construction is. Easy design process.

Kieran could not have been more helpful, knowledgable and friendly. I used the store for a couple of weeks. Obviously the store is run very well! I met Bob the manager at one point too who was also there immediately to solve my problems.