Wickes - Edmonton Avis 

Don’t bother arranging a call appointment with a designer consultant. They never called us back. We are still waiting…

Because my road is narrow the delivery driver couldn’t get down my road so he couldn’t deliver that day the drivers response was not my problem. I spoke to customer services they didn’t care they passed the buck to the Edmonton store where it came from, they wouldn’t send the delivery out in a smaller van that day they didn’t care at all that they had let me down. They told me it would come Monday, Monday came no delivery no phone call to explain why, yet again I had to phone to find out what was going on they told me Tuesday then changed there minds telling me they couldn’t deliver it as they was unwilling to use a smaller van, the only thing they delivered to me out of my order was 18 bricks costing £12 and even after they messed me around for days they still charged me for them couldn’t give me a full refund as a good will gesture and only gave me a refund for the order I didn’t receive. The customer care was disgusting they didn’t care at all that they had wasted my time and money. I will never use them again.
I placed my order with Thames building supplies Tuesday evening my order was here Wednesday afternoon has hassle no issues fantastic service from them just how it should be. My advice is to never use wickes they don’t care they let you down.

I am very disappointed that I still haven’t received my order. No one contacted me to let me know that the delivery would not be taking place.
I stayed at home all day because I was given a delivery window of between 7:00 a.m. and 1:00 p.m. I even missed work to wait for the delivery. I remained at home until around 6:30 p.m., but my order never arrived, and I received no communication or update.

Total breach of contract - Left with NO RUNNING WATER for weeks!
Absolute nightmare experience with a fully managed Wickes bathroom installation (nearly £8,000 contract). The approved installer completely failed to perform the work with reasonable care and skill.

We have been left with NO running water to our shower or sink for weeks. The installer completely omitted the mandatory "No More Leaks" waterproofing kit, built the partition stud wall completely crooked/out of square, and left our garage piled high with construction rubbish.

We lost all trust and explicitly told Wickes not to send him back. Their executive office offered a derisory £600 compensation package to "make our own arrangements," which doesn't even cover a fraction of what it costs to hire an independent contractor to rip out the defective plumbing, fix the wall, and safely complete the room.

Wickes has completely breached their contract and failed to resolve this. We have now been forced to escalate a Section 75 claim to the Financial Ombudsman against the finance provider (Novuna). Avoid Wickes installation at all costs!

I booked a design consultation and the woman was extremely rude. She welcomed me by telling me off because her system didn't work properly for her, she didn't answer any of my questions, talked down to me and didn't do much to help me find what I was looking for. After about 15 minutes I left the store as I felt uncomfortable. I've since looked online and found better prices so they have lost my business now.

​I booked an appointment ahead of time, expecting a professional and organized experience. Instead, I was left waiting for 1.5 hours without any updates or communication from the staff. To make matters worse, after making me waste half my day sitting around, the store reached its closing time, and I was simply told I had to leave.
​No apology, no attempt to make it right, and complete disrespect for my time. If you cannot honor your appointments, do not take them. Avoid this place if you value your time.

I recently purchased fence panels for delivery for my garden and received great customer experience in the Edmonton branch. Thank you to the team and the managers for all their support.

Excellent service each and every time either buying direct or having bulk delivery.

The staff are wonderful. I left my bag with wallet cards money and driving licence in the car park. When one of the staff found it he searched through their records for my number and called me. The guy wouldnt even accept a reward. Over and above thank you so much Wickes I will be coming back.

Wicks Edmonton Sat 20 June
Great helpful staff.
They let me have lots of heat affected plants very cheap for our community garden.
The manger was especially helpful, great.

The customer assistant went all out the solve my problem

I must say the store manager is 10/10
He went out of his way to help with all the materials I needed for my project -
Well done Wickes Edmonton 👏

Visited the store yesterday and had a great experience. Staff were friendly and knowledgeable, the customer service was excellent. Highly recommend!

Had some last minute decorating going on in my home and needed a pot of Dulux paint. Saw the store had 1 left in stock and did a click & collect. Was ready in less than 10 mins. Great service and quick when i went to collect.

Another great service from wincanton

I've had a great experience at Wickes Edmonton. The staff are always friendly, knowledgeable, and willing to go the extra mile to help customers find what they need. Whether it's advice on a project or assistance locating products, the team is always approachable and helpful.

A special mention goes to Richard, who is consistently excellent. He's always on hand to help with a smile, offers useful advice, and makes sure customers get the support they need. His positive attitude and dedication to customer service really stand out and make a big difference to the overall experience.

It's clear that customer service is a priority at Wickes Edmonton, and that's one of the reasons I keep coming back. Highly recommended.

Always good service from Richard and iris
Recommended for all
They do good service

Avoid!!! I booked a design appointment online using their calendar. I wanted to order both a kitchen and a bathroom. I reserved time with them and reserved time also in my diary to prioritize this.
The appointment was first booked in for 18.00 on 5th June. It then suddenly got changed to 16.00. (*No problem, although unexpected?)
It then changed again and suddenly became booked for 15.30. Ok then, manageable, with organising the day around additional changes... In total the appointment time was changed 6 times! Finally, on the day itself I get a call 2 hours before that the person was not bothering to come at all.
Supposedly because "a colleague booked in with an in-store appointment". In which case, why have the online booking system!?
I give my word and book time to try to buy products, I believe that the least Wickes Edmonton can do is respect customers time?

Update the redelivery was booked in for today 29th May
I received the text last night delivery would be between 07-1300, received a call from Wickes at 08:30 apologising that they cannot fulfil the delivery today as they have run out of plaster boards and offered another delivery date, now the plasterers can’t come till mid June😬
But at least they called me this time to inform they wasn’t coming.
Wickes Edmonton

Worst delivery experience with the Edmonton branch. I arranged to stay home for a delivery of bark chippings and despite receiving confirmation of the delivery, it never arrived. I was given no notice that it would not be coming or any explanation why. I called the branch directly and arranged to stay home another day for it to be delivered as I was assured it would be.

No delivery again - I was told this time it was because the bags had broken! Again no attempt to call and let me know after waiting all day. No apologies offered at any point.

Frustrated with the process, I asked for a refund and was told this would be actioned. Unsurprisingly, nothing was done about this until I called customer service a week later.

Staff at this branch are incompetent and lazy. Avoid!