Wickes - Hall Green Avis 

Booked in for a kitchen design last week with Richard and was not disappointed. An amazing experience. Richard was so helpful and informative about what was available. Put together a perfect kitchen. Literally sold me a package without any pressure or hard sales techniques. Would highly recommend. Looking forward to seeing the finished article

I contacted Hall Green Wickes to arrange a design appointment. I was able to and pictures by Whatsap which saved time and Richard gave me loads of options which suited my budget. We then went for an in store appointment where Richard talked us through a range of options. We are both really happy with the service Richard has provided and are excited to get our new kitchen installed.

Brilliant service
Completely upfront and honest no messing

Our kitchen was incredibly awkward to design and Richard has done a brilliant job to make the room work

lisa was amazing friendly polite and professional she done a really good job and fantastic customer service give the women a bonus she fantastic at her job she did my design fantastic and gave good advice with the kitchen layout very happy with the service and experience

Just bought a kitchen from wickes, Richard aided us in the process from the beginning till the end. He came and measured our kitchen in a professional manner and booked us for the nearest desgin appointment in the store, where he sat and listened to all of our wants which he accommodated really well while also inputting his expert knowledge which was largely appreciated. Richard is an assets to Wickes and I will definitely recommend wickes solely based off my experience with dealing with Richard.

Kitchen designer of the year
Richard has been really helpful and patient with us whilst we have been choosing/designing our kitchen. He gave us tips and gave ideas of things we hadn’t even thought of! He goes over and beyond and this 5 star review is to show wickes/Richard how much his support has meant to me and my husband.

Great service provided by Richard Probert at Hall Green branch today. He was honest, straightforward talking and informative. He took the time in explaining each step of providing a bathroom replacement quote and answered our questions in a professional but easy to understand way. No pressure selling. Thank you Richard.

Outstanding service from Richard Probert, lead kitchen designer at Wickes Hall Green. Have had multiple kitchens designed by him and each time the experience has been faultless from design stage to delivery!

I had an excellent kitchen design experience from Richard Probert at Hall Green Birmingham. Very knowledgeable, supportive, patient(!) and professional so the whole experience to arrange the kitchen was smooth and pleasant. Highly recommend

Had an excellent design drawn up from Design Consultant Richard Probert at Hall Green Birmingham, and what an brilliant experience with a very professional and informed kitchen designer will strongly recommend.

I would not buy wickes novocore vinyl flooring it comes with a 25 year guarantee but once you leave the shop that no longer is the case the floor lasted 4 months then started coming apart at the ends I went into the store to explain the issue I was told by the cashier to leave it down leave my details and it would be looked at that never happened I kept contacting wickes about this and got no reply finally I had no choice but to get the floor changed as the customer has young children and guests arriving on the 28 for the holy month I contacted wickes again this time I was told because I excepted the flooring at the point of sale the guarantee is void so I am now out of pocket over £500 this should not be allowed to happen and I won’t leave it there beware if you purchase this flooring it’s wickes own brand massive mistake recommending this to my customer I’ve been putting floors down for over 20 years and have never had this issue thx wickes for selling inferior products still nothing been done about the rubbish I had from wickes they are just replying on here to make it look like it’s being dealt with they have told me my guarantee ran out the moment I left the store 25 year guarantee it’s supposed to have

Avoid Wickes at All Costs – Unreliable Deliveries

I deeply regret ever ordering a kitchen from Wickes. The entire experience has been a nightmare from start to finish.

My kitchen was delivered on 12/02/2025, and from day one, there were issues—one item was missing, and another was damaged. The missing item won’t be delivered until next week because I have been told it's out of stock, which is bad enough, but the real issue is the damaged item. Without it, my builder cannot install the kitchen, leaving my entire project on hold.

I spent a whole week making numerous phone calls to get a replacement. I was promised the replacement would arrive yesterday, but it didn’t. When I asked for a tracking number, I finally got one—only to find out it didn’t even work. When the replacement finally arrived today, it was damaged again!! The units are not packaged properly leading to damage in transportation.

Out of sheer frustration, I went into the store. While the deputy manager and a particular customer service manager were helpful, their hands were tied because of their delivery process. They cannot provide a 'next day' delivery and could not even give me an estimated delivery date. All I was told was to wait for a tracking number today—which, surprise surprise, hasn’t come yet.

Wickes has the audacity to tell me that I should have checked all the items upon delivery and that they have 30 days to fix any issues before. How is that even reasonable? As an elderly person, how am I supposed to go through numerous boxes and inspect every item? And where exactly am I meant to store an entire kitchen for 30 days?

To make matters worse, I was never informed of these ridiculous policies when I placed my order. Their team knew that there was a builder in my property, ready to install the kitchen upon arrival. Their team communicated directly with my builder. Still, here I am, with a half-built kitchen and no answers.

With hindsight, I would never order anything from Wickes again. If you value your time, money, and sanity, do yourself a favour and go elsewhere.

*If Wickes resolves this issue quickly and properly, I will update my review to reflect that. However, based on my experience so far, I cannot recommend them.*

Richard Probert was superb. Came up with a great design that solved storage problems and was the look we wanted. Top guy

So impressed with our visit to Wickes today! From the outset Richard, our designer was enthusiastic and engaged with what we wanted as well as putting us at ease. He came up with good suggestions that will enhance using the kitchen on a daily basis. He made sure that we were comfortable at each stage of the process and has created a great looking, value for money kitchen for us. Can’t wait for the installation! Thanks Richard!

Richard was extremely helpful from measuring our newly converted kitchen diner and ensuring our designs matched our budget constraints as first time buyers.

His experience and knowledge in the field was exemplary and we had our designs created and paid for in a matter of days.

Mr Richard Probert and his team at Wickes at Hall Green branch have been truly unbelievable so far in our process to buy and install a new kitchen. The care and detail in which Richard has dealt with us has been second to none and he seems to care as much as you do about your project. Nothing has been too much trouble and he is able to take away your anxieties and concerns as he carefully guides you through the daunting process. Thank you Richard and Wickes - Hall Green for all you have done and continue to do.

I cancelled my order with wren and choose wickes for the design and price and customer service.
With wren its all about sale then no good customer service but with wickes i have had richard dealing with my kitchen and I really cant praise him enough,nothing was ever too much for him .
The customer service has been exceptional,if i ever need another kitchen or family and friends do ,i know id recommend wickes and richard for his design and patience.

After having a few quotes for the kitchen we went for Wickes (Hall Green, Birmingham branch). The best part of the experience was Mizan Rahman, the design consultant. He was great: not pushy, gentle, friendly and so knowledgeable. His design was great and our kitchen looks fantastic. The quality of the materials is good. There is a little chip on the counter, not sure whether that was the workmen (hired separately) or Wickes. Probably workmen. The cupboards are of excellent quality in dark/navyblue and look very chic :)

Excellent service. Very knowledgeable staff. Made the process easy.

Richard was professional in his approach and his experience in the kitchen design field shone through. He was very attentive and took the time to listen to my ideas and offered advise on what my options could be.