Wickes - Hanworth Avis 

Since February 24 we have been trying to get issues resolved with Wickes on a new bathroom they installed, an impossible company to deal with, not once has any of their customer services personnel done what they have promised, and that's when and if you get lucky and someone actually answers the phone.

I suspect their disinterest and failure to respond to complaints is deliberate company policy, so consistent, with the hope you get fed up with their lies and their disingenuous attitude you give up and go away!

Whatever you do, PLEASE, take my advice seriously and think very carefully before committing to Wickes, they will promise you everything up until you part with your money!

Cons:
Untrustworthy and exceptionally poor customer services
Preferred solution: Resolve the issues and apologise for the irritation they have caused.

User's recommendation: DO NOT USE WICKES>>>GO ELSEWHERE

Comment
I have received another response from Wickes via Trustpilot, Hi Mr Ian Cook,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced regarding your bathroom installation. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
EXTRAORDINARY Wickes have a file at least 7 months old with everything in. Same old excuse and more investigations, for goodness sake Wickes stop playing about and take responsibility and stop adding to your failings.

As a loyal customer of the Wickes store in Hanworth, I regret to say that my experiences with Ammar have been consistently disappointing. This employee has an unfriendly and curt attitude toward customers, often treating them more as inconveniences than as people. I’ve repeatedly witnessed him speaking in an abrupt manner, as if he’s uninterested in actually helping, and more focused on quickly moving on to the next task.

On multiple occasions, while waiting in line, I’ve heard other customers share similar frustrations regarding the quality of his service. Rather than offering any personalized assistance, he monotonously repeats the same scripted greeting: “Hello, did you manage to find something you’re looking for?” It feels robotic and uninspired, lacking any genuine intent to assist.

I’d like to note that every other employee I’ve encountered at the Wickes store in Hanworth has been friendly, knowledgeable, and genuinely helpful.

Great customer service from the workers! Very helpful worker Ben assisted us with the power tools and was very knowledgeable.

Yasin had good customer service, and knowledgable on the paint

Staff at this store are great. Very helpful and knowledgeable.

Great customer service young lad helped me load my car as it was a heavy load.

I phoned up to book a design appointment and had a long conversation about what we might want before being allowed to book. I booked an introduction phone call for the Monday, a visit to our house for measuring on the Wednesday and then an in store follow up for the following Monday. The call never came through on the Monday so I rang on the Tuesday to see why and check the house visit appointment. I was told they only make the calls if they aren’t busy and it wasn’t important. They confirmed the house visit was still happening. No one showed on the Wednesday, I rang to check if they were still arriving and was told no they have double booked. They had tried to call me that day, I had a missed call from a number I didn’t recognise but no voice mail or follow up email to explain. I asked them to cancel my further bookings as this was not a reliable service.