Wickes - Haverfordwest Avis 

Excellent service. Thank you Lou, for putting up with my indecision.

Exceptional customer service,
Served by a lady staff member called Lou, so helpful and polite when I needed to get a refund, nothing was too much trouble, quick efficient service,
Thankyou

What can I say about the Wickes Haverfordwest staff ,
I can say that all the staff that I have had the pleasure of meeting or been served by,or asked them for help in finding an item ,HAVE BEEN AMAZING, so helpful,so thoughtful,so knowledgeable, so kind,and so friendly,
I would highly recommend them to my family and friends as the place to go for any advice,or to purchase their DIY products, EXCELLENT above and beyond staff,👍😀

Alice was our point of contact at wicks Haverfordwest. Home visit planning our kitchen ,suggestion tweaking accessible fantastic. We have nothing but praise excellent service highly recommended.

Excellent service, easy communication along the way. Had one little issue that was resolved with a few hours. Alice was amazing, friendly, knowledgeable and very helpful. I wouldn't hesitate in recommending Alice and Wickes to our family & friends.

We asked where we could find rotary clothes lines and the assistant Mair at Haverfordwest Branch was extremely helpful. She took us to the section, helped us measure the diameter of the post to see if it would fit an existing hole. She then told us where to find two other items we were looking for, and actually took me to one of them which I hadn't found. We felt she went out of her eay to help us and make sure we were looked after.

Deciding the kitchen in my new home suited none of my needs so I made an appointment with Wickes for a designer to pay a visit.
A young man called Gareth came on time. We discussed what didn't work for me and his ideas to improve things and he measured up. A week later I went to the store in Haverfordwest to see the computer mock up of hus design. We discussed things more abd he made some amendments.
My main choice at first was that I wanted the doors to be pink. Second that I wanted to include the corner larder.
I decided to ponder the plans and returned a second time. Moved fittings around further. Then I visited the store a third time by which stage I had honed the things I definitely wanted and those I absolutely did not.
In all, Gareth redesigned the kitchen at least four times. Always patiently, never giving the impression he was irritated, which woukd have been likely!
By now I knew I didn't want Shaker or any cottagy designs, no handles, definitely no ledges to gather dust. I wanted pink, and totally unfussy. No Shaker style or cottagy details. Sleek. The price had gone way up beyond my original limit, but to have exactly what I wanted it was going to be necessary.
But sleek proved the undoing, there is no sleek in pink, not at Wickes. Pink meant ledges, sticking out handles.
I feel sure designers work on commission and there was no commission from a sale to me. Gareth was polite and patient and genuinely a decent young man. He didn't try any less for me taking up so much if his time. He answered every question and did his absolute best to help me achieve the kitchen I wanted. I would highly recommend Gareths services when you want a new kitchen or bathroom.
All other staff I came into contact with were also helpful. Well done Gareth and Wickes.
My apologies for not writing a review at the time. I popped into Wickes the other day to view worktop I'm buying and spoke to Gareth which has prompted me to write.

Wickes in Haverfordwest
I was served by Mair at the till. I ordered a few bags of ballast aggregate and cement for delivery.
Mair was very efficient, polite and smiley which is nice to see.
The cement paper bags were well protected by additional polythene bags which was practical and helpful.
The delivery was for the next day at an additional £5. The delivery was on time. I was well informed by the delivery company and track the delivery van's progress.
The only downside of ordering a delivery is that there is no way of adding delivery instructions for the delivery company, in this case City link. I was told by customer service that once I got the delivery txt from City link I would be able to add delivery instructions but that's not the case. There's no way of contacting them at all which is frustrating and inefficient. Can Wickes please do something to improve this?

Amazing staff and amazing customer service

I’m currently renovating a property, and Wickes Haverfordwest are always incredibly helpful! A big thank you to Alex for his help today.

A huge thank you to the team at Wickes for supporting our playgroup with a community donation, nothing was too much trouble, and we are so grateful- we have been able to complete projects that will benefit the children massively.

I went to the shop and I was served by a polite lady named Mair very obliging nothing was too much trouble it was a pleasure to spend my money there thank you Mair for helping me I just hope there is more people like you about.

Great customer service as always lovely to see they are supporting local charities like Pembrokeshire frame with there garden projects.

Wickes Haverfordwest. Awful, truly awful installation and customer service. New on-suite ordered 14/10/25. Installation delayed until 16/2/26 due to no fitters available. Shower enclosure has leaked in multiple places from day one due to installation errors in multiple places.
Now well into the 5th month with a shower that leaks every time it’s used, multiple promises from Customer Service team at Wickes, but each one fails to deliver any positive commitment or total removal and replacement which has been promised.
No doubt this review will be met with a response saying “..we’re sorry this is your experience, etc….” But Wickes have had 5 months to resolve this terrible installation amicably, but haven’t.
Think long and hard before you spend your money at Wickes, and from my experience, as soon as the store in Haverfordwest have made their sale and got their commission, they will not help you….

We at Pembrokeshire FRAME are incredibly grateful for the generous donation from Wickes Haverfordwest. Their gift of compost has given a huge boost to our gardening team, helping us continue the work we do in our community spaces.
It’s amazing to see a local business step up and support a local charity. Their kindness genuinely makes a difference to the people we support every day.

Karen was able to help me find what I needed as the items were not in the actual paint section. If, Karen had not shown me I would have had to buy a different colour which I did not want. Thank you.

Needed some timber from Wickes Haverfordwest. Staff member Karen was really helpful in making sure I had what I needed. Great customer service - thanks Karen.

Extremely helpful staff, pleasant and friendly (Karen at Haverfordwest Store).

Had a problem with a hosepipe spoke to Terry he sorted the problem out.
Terry was totally professional and a credit to the haverfordwest store.

Excellent customer service this evening by Alex. We couldn't get a promotional code to work online so went into store. Alex was very helpful and ordered for us. Polite , friendly and efficient service. Thankyou.