Wickes - Ipswich Avis 

Jan25
Just had our first Wickes Kitchen installed!
We chose Wickes because the Ipswich store had everything we were looking for (and more) in a great show area. No pressure selling, we browsed at our leisure got some ideas, then after a visit or two, we spoke to Gaile who basically designed it for us. She was truly excellent, and over a couple of coffees our kitchen took shape utilising some fabulous features.
There were some great pricing deals on, and with Gailes expertise we settled on a fabulous kitchen design, in the finish and colour we liked with innovative composite work tops with matching splash backs, using a Wickes approved installer. They offered some great advise when they came over to check measurements.
Wickes offer interest free credit too so all in all it was an easy thing to do.
The communication all the way through was superb. The delivery team were brilliant arriving at the crack of dawn!! But still gave us 40 minutes notice with tracking…before quietly and carefully unloading 159 boxes .
David and Steve the installers turned up at 0800 and 7 days later having sorted all the plumbing and water and certificates electrics our beautiful kitchen was good to go! We are delighted and would have no hesitation recommending you speaking to Gaile she’s ace!
The quality of the units are excellent and everything is working perfectly

Stood at till for what seemed like 5mins while cashier explained refund process to other cashier, was not appoligised to for wait, no greeting, carried on conversation between selfs about refund limits on who can authorise, only time spoken to wqs to ask if i wanted to donate to charity, then converasation caried on between themselves

From the moment we meet Leah she put us at ease. Her professional manner was fantastic, throw in the fact that she made friends with the dogs, making g the home vist go so well.
Leah listened to everything we asked for and gave some ideas herself.
When we went to view the design Leah was honest with us and said that what we had asked for wasn't the best use of the space.
And once we saw the design we had to agree. By working together and seeing another option Leah had done we found our dream kitchen. The bonus was it still came in on budget. The whole experience was amazing at no time did we feel under pressure, and Leah was very patient with myself because I kept changing things and then putting it back. Can't wait for the installation.

Gaile was amazing.
I love my kitchen so excited for the pink and green!!!
She spent ages getting everything we wanted.
Thank you

Went to Wickes for a new kitchen and Bathroom and Gail was fantastic. She came out to view the space, created a beautiful design and went through everything with a fine tooth comb. She made sure we saw each product discussed, was happy with it and knew what to expect. She also, made sure we went through everything to get the best deal possible for exactly what we wanted. She was brilliant and will recommend her to anyone who mentions Wickes or a new place for their home.

After a long wait we decided to renew our kitchen and decided to see what wickes had on offer and was pleasantly surprised on the choice and quality of the units ...
We were approached by a lovely friendly sales person who took time to listen to what we would like installed he did a home visit then we made an instore appointment booked all required units worktops etc then awaited a date for fitting luckily a date before Christmas was available and we are now the proud owners of a graphite Sofia kitchen...the sales person we had throughout is a Mr Steve Lowrey and he was wonderful...

The customer care received from Trisha was excellent whilst visiting your store. This young lady listened, was courteous, understanding and extremely professional. She addressed our needs, with a swift affective response, providing an above and beyond consistent service which deserves recognition. Please thank Trisha once again for her help.

Ive just had a kitchen fitted from Wickes and was assisted by Leah Collins in store, she was excellent - really professional, friendly , helpful & got back to me quickly if I had a query. At times I struggled to make some decisions, but Leah was often there to guide me in the right direction. Really happy with the kitchen, everything fit as it should & it’s looks great! Would highly recommend Leah in store at Ipswich if you are looking for a kitchen :)

I went to buy some wood at wickes ipswich on saturday, Connor sumpter helped me massively, he was so informative and told me everything i need to know, what a lovely lad too!

Impressed with the time spent to fully understand our needs. Great listening skills to ensure our requirements were fully met. Very professional high quality advice given.

Lewis was very rude and disrespectful. I went to return some guttering items that were unused. One item I later realised came from B&Q.

The kind lady at the counter tried to find the product code, but had to call Lewis for authorisation. Instead of telling me this store does not stock 3m guttering, he smirked, shrugged his shoulders and said "how can I give you a refund if it's not on your receipt?"

When I said he was being disrespectful, he again smirked and said "how am I being disrespectful?" He clearly needs some customer service training.

Returned the item to B&Q who issued a credit note within two minutes, despite having to call for authorisation.

I spent thousands here last year and certainly high hundreds over the past 10 years. They have lost my respect and my business. Wickes Ipswich will be my last choice for tools and materials despite them being my closest store.

If I could give Zero I would, turned up 5 mins before my time, after driving through horrendous traffic and torrential rain and took a look around the kitchen set up, saw one female member of staff sitting next to what appeared to be a check in area. She did not look up at me once. I stood in the area that appeared to be the waiting area for consultations, for another 5 minutes and she continued to tap on her computer and ignore my existence. After 5 mins of hoping she might acknowledge me or ask me who I was, I gave, up and told a member of the staff on the way out to update the records that I had turned up and was completely ignored. Disgraceful service, and I will now go absolutely anywhere but Wickes for help. I sincerely hope she works on commission!

Friendly, ang Professional.Listened to what we would like,and and and advised us what products that would work,under no obligation. My husband,and I are very happy,to visit the store to see the plans,of our new kitchen.

I can't thank the staff enough for helping me today when I purchased a shed, great customer service. They really went above and beyond.

Leah in kitchen design went above and beyond to source the door we needed for our kitchen. Thank you for all the help you provided Leah.

If you want a refund it back on your card 1 minutes great service

A professional service by Leah, my Designer from initial thoughts through to the finer detail - nothing was too much of an ask. Happy to sign on the line, excited for upcoming installation!

Super service from David. I asked about some paint that I needed,but appered not to be in stock. He checked the delivery, then unpacked it, the paint was right at the bottom of the stack! Thanks again, much appreciated!

My experience with person on the till was amazing.
Good professional.