Wickes - Lancaster Avis 

We have just ordered a new kitchen from Wickes Lancaster, the whole process has been overwhelmingly positive. Wayne has overseen the process with professionalism and honesty throughout, from my initial pop-in to the store, to the home visit and subsequent meeting to finalise the plans. We are delighted with the design, Wayne was able to advise us on the best way forward and even managed to pre-empt a lot of the little elements we were expecting to have to draw out during the meeting before we got there.

We are delighted with our new kitchen! We came in with an idea and Janine gave us guidance and confidence to bring our ideas to life. No detail was too much trouble and as our budget was important Janine gave us options. She took us through each step with patience and we were delighted with our fit. All done in a week and our idea is now the centre of our home.
Delighted doesn't actually cover it!

Like many of the reviews on here, in-store design of my aunt’s kitchen was good, however, when it came to fitting many items were damaged so had to be re-ordered. This meant the fitting took a week longer (4 in total) as the replacements took so long to arrive. Then the damaged carcasses which had been left in her garage, took more than 8 weeks to be removed following umpteen calls/store visits. We are now chasing compensation for the delay & inconvenience which she again is finding increasingly frustrating being passed from department to department with promises of “someone will phone you/email you” I have today been in store to discuss with the designer and basically he couldn’t give 2 hoots. Wickes took full payment before any works had been carried out, left a pensioner without a working kitchen for 4 weeks and haven’t got the common decency to take accountability

Took the afternoon off work and it was a no show with no communication or explanation

The kitchen designer Janine was brilliant every step of the way and nothing was too much trouble for her throughout the whole process. First class service.

Emily and Gordon were so helpful at Wickes in Lancaster.

Together they supported the Gregson Community & Arts Centre with a donation of items to support the redecoration of our hallway. They were so generous and the donation made a huge difference to our small charity, enabling our budget to go further

Huge thanks to Wickes - thanks for believing in and investing in community on your doorstep.

We visited Wayne at the Lancaster store to design our new kitchen, he was very knowledgeable and helpful and I wouldn't hesitate to use him again.

I walked in without a clue, a lovely man spotted I was clueless straight away asked me what I needed and helped me while walking round to get what I needed! He needs a raise not a chocolate bar brilliant service. Name was Garrath and my door reef turned out brilliant! X

Always very helpful staff at this store. I did a click and collect order of bags of sand and cement that was ready really quickly to collect and Gordon even helpfully loaded into the car for me. Thank you

Excellent, professional and helpful support when ordering the product, fast and very CHEAP delivery.

As part of the community program Wickes Lancaster very kindly donated some roofing materials to enable us to repair our storage shed at our Forest School site. The process was simple and all of the staff we dealt with were amazing and helpful!

Visited Wicks in Lancaster who had offered us paint as part of the payback into the Communuty Scheme, to help us paint a community centre I run. The staff were lovely and friendly and we are very grateful to wicks for their kind donation to our organisation.

We decided to have our bathroom completely renovated, and decided to purchase all the items from Wickes, taking advantage of their design service.
Wayne from their Morcambe branch visited our home to measure up and take all the relevant details, and a couple of weeks later, we visited the branch to view the design on computer and fine tune some of the details.
We had a long holiday booked in August, but on our return an installation technician came to check what was required and what was going to be removed.
Our installation was pencilled in for early November.
All the planning and checking paid off, and everything went smoothly. The removal of the old tiling, bathroom suite, the replumbing and installation of a new walk in shower and suite took just four days.
The space was small, but is so much lighter and brighter.
Our tiny bath was replaced with a magnificent walk in shower, that is so much more convenient.
All the waste was taken away, and there was a minimum of disruption during the four days - aside from having no toilet, so we stayed at our son's house.

Dave from the Lancaster store was good and very helpful.

Janine from the Lancaster site designed our new bathroom. It’s blown us away! Her vision from the start was nothing short of amazing and she was so lovely to deal with. She’s been so helpful from start to finish. Dan our fitter was brilliant too, who Janine recommended. Great experience and a new bathroom to be proud of! Thank you Janine! We will be coming to see you again for our new kitchen for sure. 100% recommend.

Have always found my experience at Wickes to be a good one. The staff are always very helpful and honest too. If they haven’t known the answer to my question, they’ve always found the right member of staff to help me. On this occasion it was the general manager who helped me get exactly what I needed and also pointed out other things that I needed (I totally missed tile cement and would have had to come back for it!)

Excellent quality kitchen and design service. We had to make multiple changes due to ongoing construction work at the address and the staff were more than accommodating.

We had too many items ordered due to the design changed but they were easy to return and received a full refund for these items.

Great service from Shamsher who mixed Dulux paint for me.

On Saturday 18.10.2025, a staff member David at the Wickes Lancaster branch was friendly, attentive, knowledgeable and efficient, and provided a very personable service and a positive experience. Thank you.

Had a great experience with Wayne Tchumal at wicks he was very professional and helpful to designing our new kitchen. Very easy going. I would recommend Wayne 👌