Absolutely abysmal customer service/complaints. Ignored by Store Manager and fobbed off by salesman Wayne! Wrong oven delivered - tried for resolution but no answer by this store. If you go to choose... Voir plus
L'entreprise a répondu
Mellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe Lancashire, LA3 3FE, GB
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Absolutely abysmal customer service/complaints. Ignored by Store Manager and fobbed off by salesman Wayne! Wrong oven delivered - tried for resolution but no answer by this store. If you go to choose... Voir plus
L'entreprise a répondu
Was looking for a gas box key and had wandered around the store unsuccessfully. I was approached by Vicky who had spotted my dilemma and took me directly to the item I was looking for, after I'd walke... Voir plus
L'entreprise a répondu
I am so glad that I went to Wickes for my lovely new kitchen! From design ideas, to planning and installation, it could not have gone better. Wayne was there every step of the way with amazing servic... Voir plus
L'entreprise a répondu
Thanks to the Wickes Community Programme and staff at their Lancaster store we were able to complete renovations in the grounds of the High Borrans Outdoor Education centre. Painted lots of benches wi... Voir plus
L'entreprise a répondu
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Mellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe, Lancashire, LA3 3FE, Royaume-Uni
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From start to finish Simon was fantastic, he helped design and it offered expert advice

Réponse de Wickes - Lancaster
Really great experience buying our new kitchen.
Wayne went through everything thoroughly and very patiently.
Will certainly return to buy flooring and tiles when the kitchen is in.

Réponse de Wickes - Lancaster
Our designer was so helpful, bathroom looks fantastic 😊

Réponse de Wickes - Lancaster
Wayne at Lancaster and Morecambe Wickes could not have done more for us when choosing a new kitchen. Great advice, understanding of budget and an overall nice guy. His experience stood out to us and his commitment to see the project through was outstanding.

Réponse de Wickes - Lancaster
Emily at Lancaster & Morecambe Wicks was really helpful and found us the exact colour of paint we were looking for. Great Service. Thank you Emily.
Maria Morecambe

Réponse de Wickes - Lancaster
Both Stan and Emily are SO knowledgeable when it comes to paint mixing and different types of paint. In addition to educating us, they are polite, friendly and nothing is too much trouble to them. Thank you Both! 😊

Réponse de Wickes - Lancaster
Just had our kitchen designed and fitted by Wicks. Outstanding overall from start to finish. Janine designed the kitchen just how we wanted it to be and was helpful throughout the whole process. The fitters were neat, tidy, helpful and did a great job.

Réponse de Wickes - Lancaster
Went in recently to buy some paint for the house. Gordon was very friendly and knowledgeable about the products we were after and gave us some great recommendations too. Couldn’t fault the service we had.

Réponse de Wickes - Lancaster
Easy ordering online, ready to collect from store within 5 minutes of order confirmation. I rang the store to ask if they'd bring it out to the car (baby had fallen asleep!), Vanda brought it out to me absolutely no problem. Very efficient, thank you very much

Réponse de Wickes - Lancaster
Gordon was brilliant and very helpful when I came in store. He knew exactly where everything was which made my trip quick and easy and was able to advise on the products I was buying.

Réponse de Wickes - Lancaster
Simon in Lancaster Wickes was extremely helpful. We appreciated his suggestions which improved our original ideas for the kitchen. Everyone involved including the 2 people who delivered the kitchen, Wickes store staff, plasterers and Adam who fitted the kitchen, were all professional, friendly and helpful. Adam did a great job fitting the kitchen and we were really pleased with the way he boxed in old pipework so that it blended in well with the rest of the kitchen. He even made us pan stands from leftover worktop. Our only regret was not realising that the upstands we chose required perfectly straight walls so we ended up with some gaps between them and the wall. Adam came back and filled them for us with decorators caulk, but with hindsight we probably would have opted for tiles. Overall we are very happy with our new kitchen and would recommend Wickes.

Réponse de Wickes - Lancaster
Had a bathroom supplied by Wickes and installed by one of their 'approved' installers. Too many faults to mention my old bathroom was ripped out in June and now in October I still have no sink and the so called 'approved'installer is threatening legal action if I don't pay him for work he has not done

Réponse de Wickes - Lancaster
Great customer service very helpful from Amanda and Gordon

Réponse de Wickes - Lancaster
Fantastic Kitchen design and great service! I would recommend Janine at Wickes for your next kitchen. Nothing is too much trouble and she listened to everything we wanted and made sure it was in the design. The fit has gone smoothly and we now have our dream kitchen!

Réponse de Wickes - Lancaster
Staff member Dave was very helpful. He read the list my husband had provided for me and located each item. I was very grateful for this. Wickes is a large DIY centre so to know that with a list of product numbers I will return home , several miles away, with the correct items is invaluable. Many thanks team Dave and Wickes

Réponse de Wickes - Lancaster
Captain helped us find the right product, was very friendly, knowledgeable and pleasant! Great experience! Thank you Captain 🫡

Réponse de Wickes - Lancaster
Simon the designer was brilliant and had great ideas and made the best of our bathroom space, and the fitter Andy was excellent, his workmanship was second to none . We have had many comments on how brilliant our bathroom looks, we are really pleased with the quality and the service.

Réponse de Wickes - Lancaster
I was trying to find a product in your store and asked a member of staff his name was mick he was very friendly polite and helpful. He was very helpful and also helped me unload the sand and cement into my car.

Réponse de Wickes - Lancaster
Arrived in the store with an idea of which silicone I needed but I wasn’t 100% certain. I asked a lady called Chrissy and she was able to exactly pinpoint me to which silicone I needed etc with great knowledge and pointed me in the right direction. Chrissy was a lovely lady with top notch customer service and definitely is in the correct job, her knowledge and politeness will definitely make me choose Wickes over Homebase. - Thanks a lot Chrissy!

Réponse de Wickes - Lancaster
Went in having no idea what I was looking for, for my bathroom renovation. Just a list of products I needed to get, the team guided me and even built some of my knowledge up.
Friendly staff - tick
Knowledgable - tick
Reasonable price - tick
Helpful - tick

Réponse de Wickes - Lancaster
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