Wickes - Leicester Thurmaston Avis 

Superb help from Jack and his colleagues at the Leicester Thurmastone branch. Really helpful explaining and clearing any questions I had as I was making a bulk purchase.

Extremely Unprofessional Service

We booked a home visit with DAVID HALL, a bathroom designer from Wickes, twice — and he failed to turn up on both occasions. We took time off work, arranged childcare, and reorganised our day each time, only to be left waiting with no call, no update, and no explanation.

This level of unreliability is completely unacceptable, especially from a company we were considering for a major home renovation. If this is the standard of professionalism at the very first step, it doesn’t give any confidence in trusting Wickes with the rest of the project.

I’m a regular at Wickes, and I’ve always been helped out by Harvey. He makes sure that I get the best quality products, and know what I am purchasing.

PLEASE READ I HOPE THIS SAVES YOU from a Modern day criminal enterprise!! Two years from hell!!!
Never known a company like it - If your thinking of getting a bathroom from these avoid like the plague. They don’t use wickes employees it just cowboy traders (contractors) they get in representing wickes to do the bathroom.
Honestly don’t know where to start.
Customer service or lack of was absolutely vile, just passes you from one person to the next for months on end with no result confronting and just lies after lies with no result and always promising a manager call back that never happens. If you think you have the backing of a big company when something goes wrong think again!!
Took over two years to finally complete it and is still faulty now ended up paying another local company to come in a put it right as wickes customer service was non existent.
If you don’t take my word for it look at all the other thousands of reviews on trust pilot for wickes will all say the same thing. Corporate bullies!

Went to Wickes to have a kitchen designed. Our point of contact was Adam Wells, at the Thurmaston, Leicester branch. He was very friendly, extremely professional and offered lots of valuable advice where needed, even though we brought our installer with us. Final design looked great, and we were very pleased. We were happy with the excellent service provided all round.

Went into the Thurmaston store to get some decorating bits. I was a bit unsure about which paint was best for the job but Tom was incredibly helpful. Took the time to talk through the options and really knew his stuff - saved me from making a costly mistake! Will be back for sure :)

George and the team went above and beyond in order to get the paint I needed. I needed twelve tins and they managed to get them from three different stores.thanks again

Adam came round to measure for a new kitchen, lovely guy and knew exactly what he was talking about, gave us some great ideas. We have been in store today to go through the design with him, and it’s great to see the kitchen on screen where you can see what it exactly looks like.

Kitchen appointment booked for measurements etc. A chap call Adam came down, did not look too keen, why would he was late in the day 6pm. So he asked what we are wanteing to do, mentioned we wanted an intergrated oven and microwave in a certain place, he said I can’t do that, continued discussing other areas, we mentioned we wanted a small cupboard above the fridge freezer, he said can’t do that. Then started talking about price, but before I let him continue I asked about why he cannot put the intergrated oven and microwave and the reply was we just can’t I wouldn’t do that, i then mentioned that other measurements we have had said they can, at that point he said shall we leave it then and I said Okay and showed him the door. Very rude, appalling attitude. Body language showed he did not want to be there. I am glad this happened at the start and not if we had gone with Wickes. Appalling from the start.

Shout out to the young lad duane. He had to go out back to find a product for us. Was quick and very helpful

Been shopping here for my home DIY projects for years and khurram has always helped me with everything I've needed. Very friendly and helpful and always takes the time to understand what I need and to give me recommendations. Really knowledgable young lad. Have never had a problem with his recommendations and I always choose this store because of his brilliant customer service

Tom was absolutely brilliant!
Very polite, knowledgeable and helpful.

Wow
We at Charnwood preschool and out of school club have just been to Wicks Thurmaston to collect some resources from the £100 grant they give out to the local community as part of building peoples knowledge on Sustainability, So Thank you Zoe and the team the children loved visiting and shopping and are already enjoying digging in the compost with their spades and trucks and are looking forward to learning all about growing and eating what they grow.

Our advisor was Adam Wells, From home visit to the final booking, we were never pushed for a booking. Adam was extremely knowledgeable, friendly and advised us on what would be good and made a lovely coffee .really looking forward to getting our new Kitchen. He is a real asset to Wickes.

I believe her name is Donna n. She was really helpful. Gave me all the advice I needed. I went away happy and content about returning back to wickes thurmaston. Also the guy with the glasses that served me on till was very polite

We have always had positive experiences shopping at this Wickes but especially today being served by the lovely Olivia! We had quite a few colours we wanted to get mixed as tester pots and Olivia was extremely helpful and always had a smile on her face! 10/10 customer service!

I went into Wickes on Saturday for some paint to be mixed. A young girl I think her name was Olivia, was absolutely amazing and was so helpful. 10/10 customer service.

Adam did a fantastic job helping design my kitchen. He listened to my ideas, offered great suggestions, and made the whole process easy and enjoyable. I’m very excited to see the final result. Would highly recommend.

This Saturday I had a lovely experience with the colleague Harvey! He was extremely kind and helpful. He was a joy when checking me out at the tills as well!

I've been a regular customer at Wickes and have always been stunned by the etiquette and work ethic of Harvey. He serves all customers with a smile and is always willing to carry heavy items for customers to their vechicle.-