Wickes - Letchworth Avis 

I had great help from Kenzie a few days ago at the Letchworth store, she helped me bring and put 3 heavy bags of gravel into my car. We both had a giggle too at the huge cat tree tower I already had in my boot! Thank you again for your help Kenzie..

Cairan was a great help today, I needed some wood for a project I was doing, and he gave me all the information I needed, as well as some unexpected ones, I didnt realise I needed more than I planned for including the fixings.
Thank you Cairan

Today I've had exceptional service from Lily at the Letchworth store. She was helpful and a pleasant young lady. The staff at Stevenage store were also very helpful and happy to phone Letchworth store to make sure my item was stock before travelling over there. So had a very pleasant shopping experience in both stores today.

Visited the Letchworth store recently and received great advice from Gerald on various DIY jobs and the tools I would need. Always great service 💯

Zach was very helpful, mixing our paint testers and offering advice. Very polite and efficient, genuinely friendly guy! The testers were much cheaper than in B&Q too!

Amazing customer service from Lily, forklifted my purchase into my van which saved so much time!
Shows intuitive & good people skills !
Came away from wickes feeling satisfied!

I never do this - but am confused by my experience today at Letchworth Wickes. I originally added a very positive review because the lady who mixed the paints was so helpful to my young daughter and me. However, when I opened the paint today it did not match the sample/colour I asked for. To be clear, I asked for a colour from the Dulux colour chart that I had tested the day before with a purchased sample - not a bespoke colour. I had tested my purchased sample on the wall and was happy with the colour - but the pot I received absolutely did not match when I mixed it and painted it on the wall. Not especially bothered by the situation, I headed back to Wickes thinking it was a mistake - only to be told I’m stuck with it. I am left very confused as the paint I received did not match the sample, but the manager said there are no returns on mixed paint. In fact, he agreed several times that the colour I received didn’t match the tester or the colour on the chart - but didn’t offer a solution…. Just lots of long stares at the paint. It was particularly frustrating as the paint was for my young daughter’s room (who was there) and was very disappointed. The manager speculated it was because my sample was a bathroom paint? Don’t quite understand this as don’t think the colour would vary so wildly between bathroom and normal matte for walls? I was told to come back with a painted sample of the colour on a piece of paper (again, I am not trying to colour match - just get a colour on the already established chart) and they could try to mix it for me, but no refund. Felt like this was offered as a favour? The manager just kept saying that mixed paint can’t be refunded, but I am now left with a paint that does not remotely match what I asked for. I am going to return again in the morning and hopefully speak to another person. I am happy to submit photos of all of this. I hate complaining, and never normally would - but the cheerful message about my positive review prompted me to respond.

I ordered click and collect items.
Ready in under 30 mins.
James was very polite and helpful and even carried my large tub of paint to my car. Thank you.

Good price and very helpful staff. my overall experience in this shop is very good, their staff is very good and always help. I was looked after very well from Nick in letchworth branch in my last order. (SG6)

Recently had a Wickes Kitchen designed by Mark Hopkins, originally worked from architect plans for an extension that was ongoing. Came out to measure as soon as he could. We place the order and had it fitted by Graham Wallace could not be more happy with the finished Project. Mark was exceptional from start to finish and created an incredible space for me and my wife

Martin came round in September 2022 to measure up for my new kitchen. He really listened to what I wanted and his design was just perfect from the word go. It was fitted by Graham in January 2024 and I simply love it. So many clever little design gizmos that make such a difference. 100% recommended.

Lily at the letchworth branch was very helpful in loading our vehicle for us. She was extremely polite and a model employee.

Found someone to help easily. Found me the products I needed quickly and even got paint made up while I waited. Was clear about how long it would take (not long) and no wait time at all to pay.

This afternoon I met the amazing Gerald from the Letchworth store. I wanted 3 of their bark bags located outside the front of the store but was unable to lift them. Gerald was approaching and I asked if there was anyone inside able to assist me, grab a trolley he asked and proceeded to help me, he then pushed trolley inside opened up a till to serve me. Then he helped to load them into my car. I subsequently learned that he was on his way home when I initially enquired about help. He went above and beyond considering he had finished for the day. He was extremely helpful and I wish him all the luck in the world for his family
Fingers crossed 🤞

Nick was extremely helpful and polite. Solved my issue straight away.

The staff at Letchworth are helpful and prompt with service. Nick mixed a paint for me and let me know that half a liter would be enough for the door.

Went to Wickes in Letchworth today, James and Maddie went over and above for us, helping us find the item we needed and helped load the car! Excellent service.

I visited the Letchworth store and was assisted by Charlie and Lilly.. what can I say, absolutely fantastic service they took there time and assisted me with my purchases and questions. Customer service was outstanding and I will be coming back to this store in the future. Thanks so much guys you both really are an asset to your store!

Gerald wall has been so helpful at different times I’ve been in the shop, he has also helped me with different ideas on work I’m doing in my new property.id like say a big thanks to him , will definitely go back .

Gerald is very helpful, I needed brackets and some timber. He was more than happy to help with showing me where these were located. Listened to what i needed them for and offered advice. Very knowledgable.