Wickes - Maldon Avis 

From the very first visit with kitchen design consultant, EDITH CSIZMADIA located in your Maldon, Essex store, everything was most professional. Guided and recommended a kitchen suited best to my house which is fantastic !
Additionally, your contractor, Simon Lee, is an amazing fitter. Delighted with the finished product

Had the pleasure to deal with Edith from Wickes at Maldon when recently looking at Kitchens.
She's was extremely helpful as well as knowledgeable and was a credit to Wickes.
Thoroughly recommend.

Initially all went well , Edith was lovely and very knowledgeable and worked tirelessly to design our bathroom .
The deliverys came in dribs & drabs & was either short delivered or wrong.
Darren our fitter was lovely , trustworthy clean and tidy .
Took a little longer that I thought - 3.5 weeks completion . On the last day the last thing to go in was the bath and Darren noticed a 3 inch crack at the top . It was reported to Mark & Edith at the store & via online customer services . Darren & Mark said it was a manufacturing fault and would get a new one ordered but Darren was starting a new job . For quickness I got a outside company in to repair, fill and ask the crack , customer service asked to see the invoice but was never compensated , the sealant started peeling away , was told it’s not guaranteed but I expected it to last longer than 6 weeks - fitter was sent to reseal.
After spending £10k plus I’m disappointed in the after care from the store and customer services .
The overall quality of the bathroom products are a bit naff , the shower door seals are cheap and nasty and fittings already split
Wish I’d gone with a little independent company rather than a big name like Wickes .

I bought a kitchen Sofia kitchen from the Maldon branch.Edith at the store planned my kitchen and we went for the 2 year interest free credit.All going smoothly, delivery service was great too.
Then Imy fitter started to put the kitchen together, this is where problems occurred.
I had a fault in the pattern on one of my work surfaces,however I only needed 2 as actually was longer than advertised. I had 3 reels of workspace tape which I also didn't need as they came in the price of the work surfaces.I had 2 tall doors covering a beam into an extention, this are too tall and can't close.
My pelmets don't fit as ceiling too low too.
So I contacted the branch on the phone and via email 12 times to be told no refunds.
I find this unbelievable as clearly I have faulty products and products not required.
I called Customer Services to be told they can't help,I must contact the store to sort out.
So I am left with a pile of boxes totalling £700 not needed,in complete resalable condition,not opened at all.
To then be expected to order myself the correct doors/side at my own expense.
Wickes will quote you their "no refund policy" as you sign 3 pages of T&C before you leave,but like most people you sign and go as you are exhausted from being in the store for hours.
I expected more from Wickes as their after service is not acceptable.
I await a 13th email sent this morning as no one ever picks up the phone.
The store is over a hour away and really don't want the inevitable confrontation that would go on in the store.
I just want my kitchen complete and the unwanted items refunded off my finance.
Not too much to ask after spending 7.5k?
I await a response from Wickes before I get legals involved.
Happy Monday