We are thrilled with our new kitchen. Our last kitchen refit was a disaster with bad planning and poor workmanship, this time it was a completely different experience thanks to Shanel our design co... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementAnson Road, Martlesham Heath, Ipswich Ipswich, IP5 3RU, GB
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Lisez les avis des autres
I had bought a bathroom door handle and a sashlock latch. Unfortunately the latch lock had to be reversed to fit in my bathroom. I struggled to open the backcase so I returned to the store. The same m... Voir plus
L'entreprise a répondu
What an absolute breath of fresh air to be served by the super friendly and efficient Gemma. She really stands out from the 'norm' as genuinely wanting to make your day a little better and your exper... Voir plus
L'entreprise a répondu
I say with all honesty, that I never leave reviews- untill now. I am a regular customer and I am frequently assisted and served by Gemma. She is helpful, friendly, conscientious- an excellent member... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Quincaillerie
- Magasin d'articles de salle de bains
- Magasin de matériel de cuisine
- Société d'énergie solaire
À propos de Wickes - Martlesham Heath
Écrit par l'entreprise
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Coordonnées de contact
Anson Road, Martlesham Heath, Ipswich, Ipswich, IP5 3RU, Royaume-Uni
- +441473200168
4,9
Excellent
327 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolutely outstanding service by…
Absolutely outstanding service by Becky.
Brilliant customer service
23 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
We're happy to hear that you had such a positive experience. Thank you for your brilliant feedback and kind words regarding the service received by Becky. -AK
Just would like to say thank you to…
Just would like to say thank you to Gemma. It had been a long day she found what I needed and took it to the till. What a keeper in that staff team!
18 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hi Joanna,
We're thrilled to hear that Gemma was able to help you find what you were looking for. We appreciate your kind words. Thank you for your feedback. -Ellysse
Becky was very helpful and friendly
Becky was very helpful and friendly
17 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hi Tom, We're happy Becky was so helpful! Thank you for your positive feedback; we appreciate it greatly. -LC
A great service
A great service. I must say Gemma from Wickes Martlesham shop is so helpful, anytime I get to shop you fond her with a great smile and always helpful when unsure about product I need to buy. Best service ever, cant get this everywhere so nice to see ppl like Gemma still exist.
I put my hat down. Thanks very much.
15 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hi, Nikola. Thank you for taking the time to share your review with us. We are really pleased to see that, Gemma, provided great customer service during your trip to our Wickes store in Martlesham. Thank you again for your kind feedback.- Scott H
Fantastic customer service from Gemma
Fantastic customer service from Gemma, very friendly and happy to help.
13 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hi Kate, Thanks for taking your time to leave a review. I am happy to hear that Gemma was very friendly and helpful. Thanks again for taking your time to leave your review. - JL
Réponse de Wickes - Martlesham Heath
Hi, CJ. Thank you for taking the time to share your review with us. We are happy to see that, Gemma, was super helpful during your visit. Thank you again for your valuable feedback. - Scott H
Réponse de Wickes - Martlesham Heath
Hi Caroline, Thanks for taking you time to leave a review. I am happy to hear that you had a great experience and managed to get everything you needed and that Gemma was very helpful and friendly. Thanks again for leaving your review. - JL
Becky made my visit to MARTLESHAM…
Becky made my visit to MARTLESHAM effortlessly easy when joining trade pro.
10/10 for customer service.
13 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hi Iain,
We're happy to hear that your visit was effortlessly easy, and we appreciate your kind words about the customer service you received from Becky. Thank you for sharing your experience.
-Ellysse
The staff in there are very helpful
The staff in there are very helpful especially Yas, carly and karen and always happy to help 10 out of 10
10 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hey Kevin, thanks for your five star review, and I'm glad that you enjoyed the 10/10 service from Carly and Karen in our Martlesham Heath store! - Dylan
Gemma is a great asset
Gemma is a great asset, very friendly and helpful and makes you feel happy to return.
11 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hi, Mark. Thank you for taking the time to share your review with us. We are happy to see that, Gemma, was very friendly and helpful during your visit. Thank you again for your kind feedback. - Scott H
Know where everything is and a good…
Know where everything is and a good selection of items. Gemma always attentive, smiling and pleased to help where needed.
Thank you
11 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hi, Steve. Thank you for taking the time to share your review with us. We're happy to see you find us to have a good selection of items. We are also pleased to see that, Gemma, is always attentive, friendly and welcoming. Thank you again for your kind feedback. - Scott H
I was Served by Gemma
I was Served by Gemma. Who was very kind and welcoming. She genuinely cared about me whilst I was being served. Asking how I was, having a chuckle as I’d left my wallet in the van. Not a problem for Gemma as she waited for me to get it. She then said hope I have a good evening and saying drive safe.
It’s staff like that, that need recognition. As some of your staff I have come across in various stores clearly don’t want to be there.
Well done Gemma top job.
11 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
We're happy to hear that you had such a positive experience. It's great to know that you felt welcomed and cared for. We appreciate you recognising Gemma's kindness and will be sure to share your kind words with them. Thanks for your feedback. -AK
Gemma went above and beyond to assist…
Gemma went above and beyond to assist us in store, she was highly knowledgeable about the paints we required and her customer service was superb! Bubbly, friendly whilst professional a credit to Wickes!! We will definitely be visiting the store again.
11 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
We appreciate you taking the time to share your experience. We're happy to hear that you received excellent assistance and helpful suggestions from Gemma while choosing paints. -AK
Went out of way to help setting up a new account and helping me to load tiles onto a trolley
Becky & Darren went out of there way to help me load tiles onto a flatbed trolley and to assist me with setting up a new account. Thank you.
11 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hi David Ulrich, We're happy to hear that Becky & Darren offered such great support with loading and setting up your account. Thank you for sharing your positive experience! -LC
Really friendly customer assistant…
Really friendly customer assistant called Peter - he even put my heavy shopping into my car for me.
1 novembre 2025
Réponse de Wickes - Martlesham Heath
Hello.
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback with us!
- PP
Brought a combination lock back that I…
Brought a combination lock back that I couldn't open, PETER spent about 10 minutes trying to help me , but still no good. Bought another lock in the end.
Very helpful and Friendly. Just the sort of person you want if you have a problem.
8 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hi, Gary. Thank you for taking the time to share your review with us. We are happy to see that, Peter, was helpful with assisting you with your lock, providing a friendly and helpful customer experience. Thank you again for your kind feedback. - Scott H
Great service and advice from the day…
Great service and advice from the day we walked in to the store to the day the kitchen installation was finished. Darrell assisted us throughout, he came to the house to measure up, designed our kitchen but listened to our input and helped us to choose our kitchen, ensuring we had all the furnishings necessary to complete the install. He was extremely patient and professional when I wanted to make changes.i We were told David Arthey was going to do the install, he too came to look at the kitchen space beforehand and advised us what needed to be done in advance. Due to work commitments my husband wasn't going to be there for the installation. Dave was brilliant throughout, he told me what was going to be happening each day and offered his professional advice when necessary. He was punctual, very tidy and had a great attitude to his work and to the team he worked with. My kitchen is amazing and what I thought would be quite stressful was actually made a lot easier by Darrell and Dave. I wouldn't hesitate in recommending them in the future.
21 avril 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hi Michelle,
We appreciate you sharing your positive experience. We're happy to hear that you received great service and advice throughout your kitchen installation. It's great to know that our team was patient, professional, and helpful, ensuring the process was easier than expected and that you love your new kitchen!
-Ellysse
Being a tradesman it is important for…
Being a tradesman it is important for me to find friendly and helpful staff when visiting DIY stores. This is exactly what you get with Wickes, and staff will go above and beyond the call of duty at my local Martlesham branch. All the staff bar none are fantastic !! Would highly recommend this lovely store !!
7 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hi Natalina,
We appreciate you taking the time to share your feedback. We're thrilled to hear that our staff are friendly and helpful. Thank you for your kind words and recommendation.
-Ellysse
Great place, lovely staff
I use this store 3-4x a week and very rarely disappointed. Well stocked and staff are always helpful and cheerful. A special shout to Gemma, always jolly and very welcoming even when I've got my young kids following me around the store!
Great overall
6 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hi James, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH
Gemma at Martlesham was very…
Gemma at Martlesham was very professional and helpful. Staff always great here and at the Ipswich branch
6 novembre 2025
Avis spontané
Réponse de Wickes - Martlesham Heath
Hi Robert, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Gemma in our store and that they provided you with useful advice. -AH
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