Wickes - Newmarket Avis 

I have just had a new kitchen installed by
Steve Colbrook of Yaxley Kitchen Installation Ltd. and with my design contact at Wickes Newmarket, Billie Hammond. Steve was excellent. Thorough and with a great attention to detail. Billie was creative, responsive, thorough and kind. There were a few supply issues ( a missing cupboard door or two) but they were resolved swiftly and professionally. I'm very pleased with my kitchen and the process from start to finish was very good

I’m currently renovating my kitchen and, after visiting three other major kitchen retailers, I honestly thought they were all much the same — until I met Nick at the Newmarket branch of Wickes.

What an incredible experience.

My appointment was meant to last an hour, but Nick gave me so much of his time, patience and expertise without ever making me feel rushed. He went above and beyond to help me create the perfect kitchen, thinking of details I would never even have considered myself.

He cleverly maximised every inch of space without leaving awkward gaps or fillers, and even suggested using a slightly curved unit near the window to bring more light into the room — such a thoughtful idea. He also spent ages checking appliance specifications on Bosch, Neff and Miele websites to make sure everything would work perfectly together.

I have genuinely never experienced customer service like it. Nick is incredibly knowledgeable, talented, patient and kind, and he made what felt like a stressful renovation become exciting and enjoyable.

An absolute credit to Wickes — I cannot recommend him highly enough.

Nick from the bathroom team, Lucas and Pedro the bathroom fitters were amazing.

Nick listens to my requirements and gave us great advice. He came up with a bathroom design that meet all our needs. Nick's customer service skills were excellent, super responsive.
The bathroom was fitted by Lucas and Pedro were friendly, knowledgeable and did an amazing job. The bathroom looks amazing 4 months since the instal and we have had no problems.
Thank you Liz

We recently visited Wickes in Newmarket to get a quote for a bathroom refurbishment, and Nick assisted us throughout the process. He was always punctual, friendly, and very professional. He came to our home to take measurements and later met with us again to go through the proposal in detail.

Although we decided not to proceed due to personal considerations, we really appreciated Nick’s approach—he was accessible, helpful, and even took the time to make us feel comfortable during our visits.

Thank you, Nick, for your time and support.

At Wickes in Newmarket, where we went to plan our kitchen, we were served by Nick. I must recommend Nick, he is a man of his word, he accommodated us with everything, answered our questions, even after we contacted him a few days later. I look forward to our further cooperation.

Lucy an instore colleague was beyond helpful; both on the phone before our visit and during our presence in store.

Lucy helped confirm stock of an item. She arranged for it to come to the till point for our collection owing to the weight of the item and being close to the closing point.

Lucy also helped with the issue we were/are experiencing with our trade pro account. Despite this perhaps taking longer than the average transaction.

Her approach and friendliness was tangible and of excellent customer service and satisfaction.

Always helpful and lots of gear.
Hasan T dug deep for the cause of my fence paint.

Prompt polite and friendly service from Hubert Newmarket.

Excellent service today with advice and then a member of staff ordering our goods for a delivery. So efficient. All items delivered for £4.00. Awesome.

Always friendly helpful staff, enjoy seeing Danny in the morning.

We had an idea of what we wanted and the bathroom consultant Nick immediately understood what we needed and put the design together.
Thank you so much

Delighted I found Mark to assist me with my shopping. Unfortunately the store didn’t have exactly what I was looking for, but Mark helped me choose a suitable equivalent, and showed me to the other items I needed. It’s been a long time since I’ve had such a positive and genuine interaction with someone in a retail environment, although I could have done without my drill bit letting me down in the middle of a line of fencing, it made my day to replace it alongside some of Mark’s customer service.
I bought some drill bits, some screws,
and a club hammer, and got some fortune too.
Thankyou Mark :)

Great, friendly service from Hasant.

Very helpful advice when buying paving from Sevastian

I booked an appointment for the kitchen designer to come to my house, the person came early and left early than the meeting time, when I took time out of work, arrived home 5 minutes prior, and waited for 20 minutes, no one showed. I called the store and was told that the person had left without any communication. I then booked the second appointment with a different kitchen designer, again no one turned up. I called the store again and was told the person is off sick. Although I was given the opportunity to book the third appointment on the phone, I declined and walked into Wren instead, Wren sent a person to measure my kitchen the same day, and designed my dream kitchen the following day.

Hasant went above and beyond to help me today. As I was loading my trolley with 15 bags of wood chips, he arrived with a pallet load to restock. Instead of loading my trolley, he took his pallet of wood chips to the parking lot and helped me load 15 bags into my van. Greatly appreciated his initiative and taking care of me. Thank you Hasant.

Came to Wickes today for some paint and HasanT was amazing, he assisted us with paint mixing, sandpaper and answered all our questions. Very professional lad.

Hasan was very helpful today & friendly. I wanted to get some deluxe paint mixed and he was knowledgeable and offered great advice.

I had a fantastic experience at Wickes Newmarket.
The staff were very helpful, thoughtful and I was very happy with the value for money I got with my purchase

Big big thank you to Sebastian at Wicks Newmarket who was very kind, understanding, helpful and professional.
From Cat-A-Holics Nkt.