Wickes - Nottingham Central Avis 

Friendly and helpful staff especially Phoebe helping me collect my order

Had a good experience ordering our new bathroom. Jake listened to our needs, provided sound advice and ultimately we have come away with a design that we love. Looking forward to seeing it come to life!

We applied through Wickes through community donations. Once I submitted the application (which was very easy to do) I had a response within a few days and an email from Clare. I requested what we needed to decorate our classroom here at the Notts County Foundation and she supplied it all. On collection it was ready to collect. Myself and my team are very grateful on behalf of Wickes for donating to our charity. Thank you!

Service was brilliant, Jake was informative and helpful throughout our visit, questions were answered honestly and thoroughly, would fully recommend using Wickes again

We spoke to Tamsin at Wickes about a new kitchen and she designed us a beautiful and affordable kitchen. Tamsin has an eye for design, we couldn’t be more pleased with our new kitchen.
We would definitely recommend Wickes.

I need a new bathroom and a relative recommended Wickes.

I booked a home visit as I thought it would be easier to show them my bathroom and what I wanted.

Long Story short:
1st visit at the end of January 2026, they cancelled the day before. I'd taken a day off work for this visit so pretty much a wasted day of annual leave. I put in a complaint via their website about this, but nearly 3 weeks later and I've not heard anything back.

2nd Visit I booked for Sunday (yesterday) at 11:45, which came and went without anybody from Wickes coming over. I then got an email asking me to write a review about the "visit" I supposedly had, so here I am!

I'm now looking for a new bathroom elsewhere and I would NOT recommend Wickes due to time-wasting, poor communication and lack of response to complaints.

I had a really positive experience at the Wickes Nottingham Central Queens Drive branch. Luke and his team were incredibly knowledgeable and took the time to help me work through a problem I was having with my bath. He offered clear recommendations and practical solutions, making the whole process much easier and less stressful.

His friendly and professional attitude made a big difference, and I felt confident in the advice he gave. Excellent customer service, bumped into him again on my next visit and he recommend a lock for the bathroom too!

Cheers

This branch has improved so much since it was refurbished — much better experience. I had great service from Kristian who directed me really clearly to what I needed and helped me to understand if it fit my needs. Thanks!

Both the home visit and that at the showroom were excellant. Jake’s suggestions certainly enhanced our expectations of making the most of the Space in our ensuite. He was extrêmely and clear, and at no point did we feel pressuriséd.

Bought a substantial amount of kitchen units online, we’ve had a slight design change and would like some units exchanging…after discussing with customer services, took the unwanted units back to the store and catagorized what I needed in exchange (within the 30 day period)… let’s just say Wickes store management have been as much use as a chocolate teapot… I’ve waited 4 weeks, returned to the store 5 times, dealt with 4 managers and still no progress, I’ve left my unwanted units at the store to which they can’t refund either. I’m lost for words with such an easy task.

Jake was brilliant from start to finish! Very helpful and went above and beyond to help make sure we got what we needed.
Brilliant service 👏🏻👏🏻👏🏻(or so we thought).

Amended 13/5/26
Reduced rating from 5 to 2 stars for the following reasons.
Although we initially thought Jake was great, he made quite an error with measuring. When our fitter came to fit the kitchen, we had to pay him an additional £150 to move a radiator as the measurements were out by 6”!! When I spoke to Jake about it in an email, he said the fitter should have checked the measurements 16 days before fitting, so any errors or amendments could be dealt with. He said he’s only human and mistakes can happen and that it’s our responsibility to have it checked.
I could understand 1-2cms but not 15cm (6”).
Also had issues with delivery. Everything turned up and appeared to look fine, but when our fitter opened the packaging, some items were damaged. When I phoned up to report the issues, they were very willing to replace items. However……… bear in mind that most fitters will only allocate you a week to fit a kitchen, I was told it would be 2 days before they dispatch the replacements and it could take 3-5 working days for delivery! When I explained I only had the fitter until Saturday, I was basically told that that’s the best the can do. They wouldn’t upgrade the delivery to an overnight, so I had to pay an additional £200 to have the fitter come back. So I was now an extra £350 out of pocket. To top it off, when he came back to fit the the replacement items, the replacements were also damaged! So I had no choice but to let him fit them, as I couldn’t afford to get him back again at a later date.
I spoke to Claire, the branch manager, and although she was apologetic and offered to cover the cost of moving the radiator and refund me for the two damaged end units that the fitter had to install, she didn’t offer to cover the extra charge of me having to pay the fitter to come back.
I feel like the after service could have been better.
My partner and I were hoping to have a new bathroom fitted in the future. One thing we know for sure is we WONT be buying it from Wickes.

Jake has been very helpful, amazing service he knew exactly what we wanted five stars 🌟

Wickes installed a new bathroom - just over 12 months later the shower leaked through the sealant - Wickes hold no responsibility after 12 months - really?
The guarantee was for 2 years but this is considered perishable so any covered for 12 months
Be wary

Bought some kitchen units. Jake was extremely helpful . Knowledgeable and offered good advice as well as just seeking me what I needed

Wow…. What a store.
Having been shopping in the store for a number of years, it is hard to believe it’s the same place.
Great layout, nice and bright, very warm and a very enticing showroom displays.
Superb friendly service from Gary on the checkouts *****

Excellent staff great new layout, products and value.

easy to use and professional service from start to finish, jake was a pleasure to deal with and very professional. the man deserves a pay rise 👏

The newly refurbished store is amazing. Product ranges well signposted and very modern look to the store now. Staff are really helpful particularly the duty manager Kristian who went out of his way to help me.

Jake came out yesterday to help us design our new kitchen very helpful and friendly made us feel at ease.

We had excellent service from Kristian with a plumbing problem , he told us he liked a challenge , and helped us to resolve the issue.