Wickes - Nottingham North Avis 

Having had no experience in designing or buying a brand new kitchen the situation was daunting for us knowing where to start but Stuart made the process a breeze! From the initial consultation he listened to what we wanted and helped to create a design that we are over the moon with. His design knowledge and knowledge in the products was spot on, he allowed time for us to think about things, he sent emails to us when he said he would- he is 5***** all round. There was absolutely no pressure from Stuart which I found reassuring. Even after the kitchen had been delivered and fitted (we didn't use Wickes for fitting) he helped us to sort out returning and ordering a few amendments. I will definitely be recommending Stuart to anyone wanting a new kitchen from now on!

A new kitchen from Wickes
The design needed was for a user friendly kitchen for a 85 year old lady. Everything to hand, easy to live with and minimum high level storage. Sarmed took his time to listen to my mums needs and after a home visit to measure the area, he created the design to fit in the kitchen area. In store Sarmed went through many variables of units worktops sinks taps Everything that goes into creating the final product. This was done with humour in a relaxed manor, with parts being chosen, then unchosen then rechosen. Patience is obviously non negotiable in your role Sarmed.
We chose to have the whole process installed in house and Craig and his team did this in what can only be described as totally professional. All of the trades people the plasterers electrician, everyone involved were great. The standard of finish is fantastic. They all treated my mum and her home with the greatest of respect ensuring there was as little disruption possible and always left the area clean and tidy at the end of the day. All the while keeping her well topped up with hot drinks.
Was there any snags, only a couple.
1 panel that went above the oven was found to be damaged when unpacked, this was immediately reordered by Craig to be changed. This had to be done 3 more times before a undamaged panel arrived, which was fitted by Craig within 24 hours.
Then a change to the original flooring chosen due to it becoming a end of line item. The new flooring was of a better quality than the original and a price was agreed between what the cost of the original was and the higher cost of the new floor. The way this was organised did take nearly six weeks to complete the transaction financially but this was the only negative bit of the whole process.
So to recap
Would I use Wickes again ? Yes
Would I reccomend Sarmed, Yes Genuine nice guy easy going, professional caring and listens to you fully before reccomending his ideas.
Would I reccomend using Wickes installers, Yes all day every day Specifically ask for Craig and his team, you will not be disappointed.
So with minimum hiccups in the whole process I submit my 5 stars.

I had some laminate that was fully oacked and not used. I had it for 6 months and It was outside the reurns duration of 1 month. Mark and Tracey were fantastic and allowed me to return it.
Thanks Mark and Tracey

Leo was such a nice consultant. Really knew his craft and had a wealth of ideas. Would highly recommend him.

Excellent customer service from Rachel, who has been very helpful, patient and supportive along with sound advice given all whilst keeping us within our budget. Thank you

Came in for a colour matched Dulux paint - Tracey and Marc were very helpful, friendly and professional. 5/5

Brought a new Kitchen in June 2025 from the Arnold - Nottingham store through Sarmed.
Sarmed was brilliant and genuinely cant speak highly enough of him. Engaged throughout, passionate about the design and colours, not pushy at all and gave the impression he genuinely wanted to help us achieve our dream kitchen.
We went for a Chester Cloudy blue style, and its a dream !
There were issues with the units however; some items missing, the handles and their bolt would snap leaving them useless and some of the instructions are very poor, but none of this takes away for the customer service we received from Sarmed, the online team and another Wickes Kitchen designer in the Arnold store who's name i forget.
Would recommend, just be patient with the construction if you do it yourselves like we did !

Tracey was very helpful with my DIY predicament and found the solution for me. Would thoroughly recommend!

I had a very positive experience with Wickes when contacting them about a community project at the Macmillan Information and Support Centre. From the first conversation, the store Manager Tanya was open, friendly and receptive to our request, and she went out of her way to ensure the specific products we needed were avaialble.
Through the Wickes community programme, the store donated ear defenders to help make our centres more accessible and welcoming for people who are neurodiverse. This practical support will make a real difference to those using the service.
The experience highlighted how effective the Wickes community programme is and the company’s commitment to supporting local causes. We are grateful for the support provided, which reflects well on both the store and Wickes as an organisation.
Thank you for your help and support.

Our Design consultant -Sarmed was polite courteous and friendly. He was very knowledgeable about the design process and produced an excellent layout plan for our kitchen. He showed us all the materials and recommended detailed arrangements for the products. We couldn’t hope for a better service thoroughly recommend the design service offered by Whickes at Arnold Nottingham

Helpful staff and a good value store.
Managed to source my item and get it delivered from another store the next day

The staff were on point with there customer service and helped to find gloss paint and tools to remove bath room sealant 😊

Having researched several kitchen suppliers we found Wickes products to be of superior quality, so decided to go with them and we are glad we did. At the Arnold branch (Nottm North) we met Stuart the kitchen designer who attended us at our home. After taking measurements and discussing our requirements he prepared a graphic pre-installation diagram. We found him very knowledgeable and skilled. We felt we could trust his judgment. He was patient with our deliberations and changes of mind.
The installation was carried out by Darren (Das) who worked tirelessly and with expertise and skill to create a fabulous kitchen in accordance with Stuart design. His team of electricians, plaster and tiler were also excellent and skilled in their work. We now have a new kitchen which exceeds any expectations we may have had. We would highly recommend Wickes' design and fitting services. Thank you all. Dave and Pat.

Great to see some new faces at Arnold Wickes. Extremely helpful and friendly advice and assistance provided. Really great customer service

My consultant Sarmed was really knowledgeable and helpful.
Really polite and a positive appointment.

When I fiirst went into the kitchen showroom at Wickes, I saw the kitchen I wanted and asked to speak to the kitchen designer. I was told he was still on his break. I waited in the store for around 30 minutes but didn't get to speak to him so I made a home visit appointment. The kitchen designer measured up and said he would have a quote for me two days after his visit which was Wednesday 5th November, and that he would contact me to arrange an appointment for the Saturday 8th/Sunday 9th to go into the showroom to look at the design.I have had no communication from him. He also said that the offer displayed in Wickes, stating that 16 units for the units I wanted, would cost £3,728 was not real, and that the kitchen would be around £12,000, but that I could get 50% off for spending over £5,000.(I need 14 units so I believed I could get it for £3,728 as stated in store). I feel, if this is true, that Wickes is deliberately misleading people. I am still waiting for any contact from the designer. I have had a quote for the same cabinets from Magnet, that are more expensive, but I feel I would trust more.

My experience is based solely on my designer Sarmed Chaudhry.
He has gone above and beyond the call of duty. His kindness, consideration and hard work has been flawless. I was so stressed with a problem in my kitchen that I couldn’t solve personally, but he stepped in, dealt with it immediately and put it right. I am so grateful for that.
What a star!

Dear Wicks North Nottingham, I have recently received fantastic service front Ryan at the Dulux mixing desk. We were trying to match a colour and I wasn't convinced we had yhe correct match. However this could be a long story other than to say well done Ryan for your patience and perseverance with not the easiest of customers a.d thank the out come was a perfect match. I would also like to add the the entire team at Nottingham North are brilliant. It is a pleasure to walk into store. Thank you all.
Toni

Such a shame ,having a good designer for my long awaited kitchen, you let me down with an installer who changed my installation dates 19/8,26/8,4/9,3/9,then went on holiday in the middle and finally finished the alusprash and rest of flooring on 29/9.
I still have 2 corner cupboards with missing panels after I complained and since then no communications what so ever.
6th december 2025-resolved by Wickes inhouse installer not the original contracted out installer

Jake did an amazing job of designing our bathroom and was on hand to offer advice throughout the process. It’s exactly what we envisaged. So happy with the results. Thank you