Wickes - Plumstead Avis 

Wickes Plumstead is an absolute life saver for anyone undergoing a kitchen renovation. I was in need of some materials and this store delivered on every front. The staff were amazing and extremely knowledgeable, I would like to give a special mention to Amy the manager who was kind and patient with assisting me in my visit.

Just back from Wickes in Plumstead after returning faulty wall tiles & returning tiles in which we bought too many . No problem in reimbursing our payment and really helpful especially Amy the manager , Jackie on the till & Ollie helping load our trolley . Thank you all

Great availability and great prices! Everytime I go in the shelves are full and the staff are helpful especially the staff on the checkout, makes my shopping much easier and won’t go anywhere else!

I purchased 32mm Floplast waste pipe and SW elbows this morning from the Plumstead branch. I cut the pipe to go through the external wall to connect to stack.
I put the elbow on and guess what, it wobbled about.
Tried the pipe on basin trap and it only went in 15mm.
Pipe only measured 30mm. Took it back and showed them and their reply was it was push fit pipe (it didn't say push fit on the lable).
Refused to replace the pipe as it had been cut.
32mm pipe is 32mm no matter what fittings.
DON'T TREAT ME LIKE AN IDIOT!!!!

I do not enjoy writing negative reviews however, this was the worst customer experience I have endured and my complaint to the customer services team around a month ago is still ignored so Wickes didn't give me another option. The project to fit a bathroom and kitchen ran into excessive additional finishing costs which are not made clear at the start, one of the sales agents made a disparaging comment about the items being "the [swear] you need to include to make a sale" which I unintentionally overheard from a phone call discussing my order which was on loudspeaker, this was immediately after I had committed to pay Wickes a substantial amount of money. There was a multitude of errors with the order, missing items, additional items I did not order, incorrect items, the list is large. The toilet cistern broke after two weeks and it took over a month to finally get someone to fix because the contractor and Wickes could not agree on the costs to fix this, the product is under warranty but if you want it to be fixed you can either pay yourself and get someone else to do it or wait months for them to resolve it internally. This was during a time when my elderly parents were staying at my home with one bathroom. The construction waste was lying outside my home for around 3 weeks longer than it should have been because my phone number wasn't provided to the collection service so they could not enter the property, this like a lot of other things I had to call and resolve the issue because dealing with the Wickes customer service is like dealing with a never ending web of people who do not communicate with each other. The initial toilet seat broke after two weeks, after a month of waiting for another one to be installed this has also broken after 2 weeks so again, I organized this and paid out of my pocket the extra because it just takes too long to deal with customer service, the quality of the items is very poor. The quartz order for my kitchen was incorrect which took another month to resolve, myself through phone calls and emails direct with the provider. The fridge was not delivered on time because my address details were incorrect on the order which I had to resolve myself by calling the fridge company because most of the time these issues are ignored by Wickes. My kitchen is still not complete after about 4 months. The bathroom is complete, but the things keep breaking anyway. I received several automated texts throughout asking me to respond YES if I needed to talk with someone from customer service which I did multiple times, no one calls back they leave you to figure out how to complete your bathroom and kitchen installation while they are happy to charge you for it. There is a lack of responsibility because everything is done through contractors and if there is a problem, which there certainly will be, no one wants to take responsibility. I had had some quotes prior to going with Wickes from companies which provide and install in-house which seemed more expensive at the time but in hindsight it would not have been that much more and would have been much better. The amount of time I have wasted on the phone trying to resolve mistakes and get this done is an absolute disgrace. Shockingly bad overall experience, would never recommend.

We had a great experience with our Kitchen Renovation and we’re so glad we made the decision to go with Wickes. Most of that is due to the fact we were assigned Kasey as our installer. He was brilliant. He arrived everyday at 8 am and worked through the day until past 5pm so we could see what was happening each day. He project managed everything using his great team who also all arrived on time and worked so hard. Kasey would tell us of any issues and give ideas about how to sort them. He was very innovative. The kitchen was finished on time (10 days was quoted and that’s what it was) and is stunning. We kept in touch with our Designer George throughout the process and he sorted a couple of issues we had very quickly. We are very happy with the quality of our kitchen

My father in law came in for some Knauf Pro Roll Max Plaster and received amazing customer service from James, he really helped and went above and beyond so that he could find the particular product as he had already been to two different stores. Thank you for your help, he was over the moon and doesn't use technology so asked if we could write the review on his behalf!

The cheerful assistant named Jomes at this branch was both knowledgeable and courteous ensuring that all items I needed were located and even transferred to my car each time I purchased .

Excellent local Wickes! We’ve been here A LOT recently, often several times a day 🤣 and it always has what we need. The staff are always really friendly, helpful and knowledgable - special shout out to Jackie who is a ray of sunshine!

George Whelan was extremely helpful when we chose and ordered our kitchen, he went above and beyond to make sure we were completely happy before we left the store.

George is very kind and respectful man .
He welcome me nicely and he asked me if l want cup of tea with friendly atmosphere.
He shown me around to chose the type of design l want.George allowed me to ask questions and he to his time to answer me accordingly.
He took his time to explain the details of the products am going to purchase.
very polite, l highly recommend him to anyone who wants to purchase items in wickes
Thank you

Can always find what I’m looking for price pretty good great staff James who works for you always happy polite great bloke

Saw George today for help with advice on designing my new kitchen. Extremely helpful and professional. Have recommended to my parents for their bathroom they want to re-do!

I come in for a worktop and kitchen cupboard and was served by Amy. Very helpful and kind. I got a gorgeous work top.
Thank you x

Came in to store the other day. Needed some help finding interior paint. Was approached by a very friendly, kind and helpful colleague by the name of G. She guided me through what I needed, gave me some extra tips and advice. Would definitely recommend going back again.

Great staff and very friendly. Helped me find what I needed.

Lovely store. This isn’t my local store but I recently had to travel to Plumstead to collect an item needed that same
Day. Was a lovely well laid out store and easy to find your way around. The staff are very knowledgeable and approachable too.

I recently visited Wickes and tried to use a discount code I had taken a screenshot of from the app. Unfortunately, the network at the store is terrible, so I couldn’t load the app directly. Despite having used screenshots in the past without issue, the staff member at the till, Jamie, refused to scan it. His refusal was not only unhelpful but was delivered with a rude and disrespectful attitude, which made the whole experience frustrating. As a loyal customer who has used this method before, I’m disappointed by this unnecessary and unprofessional behavior. Wickes should ensure their staff are trained to handle these situations with more understanding and courtesy.

Went there with my wife looking for flooring at the plumstead branch amazing customer service from a lady called g made life easy with helping with the measurements and with the flooring products we were looking for thankyou so much excellent service awesome 👌

I visited Upper Wickham Wickes at Plumstead. I met Enim, one of the staff, he was pleasant, helpful, respectful and down to heart. I have never in my shopping experience received such an outstanding customer service, I was stranded, he left what he was doing to help me out with the materials I bought, came with me to the car to arrange and even helped to drop off the ones my car could not fit after closing hour.. Thank you so much Enim. I sincerely appreciate you and will definitely visit the store again . I am really impressed, honestly.